Hotel Grand Chancellor Townsville, Townsville: Info, Photos, Reviews

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In-room safe, desk, laptop workspace, blackout curtains

Executive Suite | In-room safe, desk, laptop workspace, blackout curtains

Daily buffet breakfast (AUD 21 per person)

Overview
Rooms
Location
Amenities
Policies

VIP Access

4.5-star hotel in Townsville with outdoor pool and restaurant

8.6/10 Fabulous

875 verified Hotels.com guest reviews

Property highlights

Pool

Parking available

Free WiFi

Restaurant

Connecting rooms available

Air conditioning

334 Flinders Street, Townsville, QLD, 4810

Main amenities

Daily housekeeping
Near the beach
Restaurants and bar/lounge
Outdoor pool
Breakfast available
24-hour fitness centre
Self parking
24-hour room service
Business centre
Terrace
24-hour front desk
Air conditioning

For families

Children stay free
Free cots/infant beds
Fridge
Connecting/adjoining rooms available
Private bathroom
Television

Room options

About this area

What's nearby

Heart of Townsville
Magnetic Island Ferry Terminal - 2 min drive
Queensland Country Bank Stadium - 3 min drive

Getting around

Townsville, QLD (TSV) - 12 min drive
Townsville Station - 19 min walk

Restaurants

Herbert Hotel - 3 min walk
City Lane & City Arcade - 3 min walk
Ribs and Rumps - 4 min walk
A Touch of Salt - 1 min walk
The Brewery - 3 min walk

About this property

Hotel Grand Chancellor Townsville

A great choice for a stay in Townsville, Hotel Grand Chancellor Townsville is only 4.2 mi (6.8 km) from the airport. Guests can take a dip in the outdoor pool or grab a bite to eat at Sugar Shaker Restaurant, which serves breakfast, lunch and dinner. A bar/lounge, a 24-hour fitness centre and a terrace are other highlights at this upmarket hotel. Fellow travellers love the helpful staff and location.

Languages

English, Moldovan, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Masks and gloves available

Hand sanitiser provided

Individually wrapped food options available through room service

This information is provided by our partners.

At a glance

Hotel size

200 rooms
Arranged over 20 floors

Arriving/Leaving

Check-in time from 3:00 PM until 5:00 AM
Express check-in available
Minimum check-in age – 18
Check-out time is 11 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas (2-device limit)
Free WiFi in rooms

Parking

On-site self-parking (AUD 15.00 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Height restrictions apply for on-site parking

Other information

Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends
Restaurant
Bar/lounge
24-hour room service

Travelling with children

Children stay for free (see details)
Children's menu

What to do

Beach nearby
Golfing nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby

Working away

Business centre
Meeting rooms
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Pool loungers

Facilities

Built in 1976
Safe-deposit box at front desk
Terrace
24-hour fitness centre
An outdoor pool

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Room amenities

Be entertained

55-inch LCD TV
Digital TV channels

Home comfort

Air conditioning
Iron/ironing board

Sleep well

Pillow menu
Blackout curtains
Free cot/infant bed
Bed sheets provided

Freshen up

Private bathroom
Shower only
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi
Phone

Food and drink

Fridge

Daily housekeeping
In-room safe
Connecting/adjoining rooms available

Special features

Dining

Sugar Shaker Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

Deposit: AUD 200 per accommodation, per stay

Optional extras

Buffet breakfast is offered for an extra charge of approximately AUD 21 for adults and AUD 12 for children
Late checkout can be arranged for an extra charge of AUD 30 (subject to availability)
Credit card charges are subject to an extra charge

Renovations and closures

The following facilities or services will be unavailable from August 22 2022 to May 31 2023 (dates subject to change):

Swimming pool

Children & extra beds

Rollaway beds are available for AUD 40.0 per day

Parking

Self-parking costs AUD 15.00 per day with in/out privileges
Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel accepts only chip and PIN credit cards for on-site payments.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Also known as

Holiday Inn Hotel Townsville

Grand Chancellor Townsville

Townsville Holiday Inn

Holiday Inn Townsville Hotel Townsville

Holiday Inn Townsville Hotel

Holiday Inn Townsville

Grand Chancellor Townsville

Hotel Grand Chancellor Townsville Hotel

Hotel Grand Chancellor Townsville Townsville

Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville offer free cancellation for a full refund?

Yes, Hotel Grand Chancellor Townsville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Hotel Grand Chancellor Townsville?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hotel Grand Chancellor Townsville?

Yes, there's an outdoor pool. The swimming pool will be unavailable from August 22 2022 to May 31 2023 (dates subject to change).

Are pets allowed at Hotel Grand Chancellor Townsville?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Grand Chancellor Townsville?

Yes. Self-parking costs AUD 15.00 per day.

What are the check-in and check-out times at Hotel Grand Chancellor Townsville?

You can check in from 3:00 PM - 5:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of AUD 30 (subject to availability). Express check-in and contactless check-out are available.

What is there to do at Hotel Grand Chancellor Townsville and nearby?

Have fun with activities such as boat tours, hiking and kayaking, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre.

Are there restaurants at or near Hotel Grand Chancellor Townsville?

Yes, there's an on-site restaurant, Sugar Shaker Restaurant.

What's the area around Hotel Grand Chancellor Townsville like?

Hotel Grand Chancellor Townsville is in the heart of Townsville, a short 8-minute walk from Museum of Tropical Queensland and 11 minutes' walk from Castle Hill. Travellers say that the hotel is in a great location.

8.6

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

8.3/10

Property conditions & facilities

7.9/10

Eco-friendliness