Nov 27, 2022
Avoid this place like you've tried to avoid COVID!
Want an amazing place to stay with a great staff and standard comforts like a decent shower, climate control and good a night sleep? THIS IS NOT THE PLACE! We spent the last two nights of what was an amazing 16 day trip exploring Italy here and it was terrible. We booked three of the same room type and were all assigned different types of rooms on different floors. Our room, room 630, was the absolute worst. The room was so hot that the chocolate in my backpack melted... The hotel insisted there was nothing they could do but I was finally able to get the maintenance guy in the room to lower the temp and loan us some fans for our room. The shower is located next to the bed (privacy anyone?) and not in the actual bathroom. The rooms is located on the 6th floor directly under the rooftop bar/restaurant. Around 6:30/7am when they start setting up the restaurant and it literally sounds like you are sleeping in the dining room. Last but not least, don't count on the restaurant/bar to stay open during their normal business hours. We were told at check-in the restaurant stayed open until midnight but when I tried to order dinner at 10:40 I was told "no" by the chef. Apparently they had a busy night so he was closing early. When I went to the front desk to complain (at this point I was already very unhappy with the entire stay) the front desk guy offered to order me pizza... I had been eating pasta and pizza for 14 days and wanted something else. Hotel refused to help. AVOID!
Michael, 2-night trip with friends
Verified Hotels.com guest review