Sheraton Grand Chicago Riverwalk in Chicago

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Down duvets, pillow-top beds, in-room safe, desk

3 restaurants, breakfast, lunch, dinner served; American cuisine

Overview
Rooms
Location
Amenities
Policies

Riverfront hotel with 3 restaurants, near Michigan Avenue

8.4/10 Very good

1,009 verified Hotels.com guest reviews

Property highlights

Pool

Pet-friendly

Parking available

Internet access

Free WiFi

Restaurant

301 E North Water St, Chicago, IL, 60611

Main amenities

Daily housekeeping
Near the beach
3 restaurants and 2 bars/lounges
Indoor pool
Breakfast available
24-hour fitness centre
Self parking
Room service
Coffee shop/cafe
Business centre
43 meeting rooms
Terrace

For families

Children stay free
Free cots/infant beds
Connecting/adjoining rooms available
Terrace
Daily housekeeping
Coffee/tea maker

Room options

About this area

What's nearby

In Downtown Chicago
Chicago Riverwalk - 9 min walk
Michigan Avenue - 9 min walk
Chicago Theatre - 12 min walk
Millennium Park - 14 min walk
Grant Park - 15 min walk
Lake Michigan - 17 min walk
Navy Pier - 17 min walk
Art Institute of Chicago - 17 min walk
Willis Tower - 29 min walk
Field Museum of Natural History - 38 min walk

Getting around

Chicago Midway Airport (MDW) - 28 min drive
Chicago O'Hare International Airport (ORD) - 38 min drive
Chicago, IL (PWK-Chicago Executive) - 47 min drive
Chicago 18th Street Station - 3 min drive
Millennium Station - 12 min walk
Chicago Van Buren Street Station - 21 min walk
Grand Station (Red Line) - 12 min walk
State Station - 12 min walk
Randolph-Wabash Station - 13 min walk

Restaurants

Egg Harbor Cafe - 5 min walk
Swissôtel Chicago Lobby Lounge - 5 min walk
Lizzie McNeill's - 3 min walk
BIG Bar - 5 min walk
Robert's Pizza and Dough Company - 5 min walk

About this property

Sheraton Grand Chicago Riverwalk

When you stay at Sheraton Grand Chicago Riverwalk, you'll be in a great location, within a short 10-minute walk of Michigan Avenue and Chicago Riverwalk. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Shulas Steak House, one of 3 restaurants, which serves American cuisine and is open for dinner. Other highlights at this upmarket hotel include 2 bars/lounges, a 24-hour fitness centre and a fitness centre. Fellow travellers like the location and sightseeing. The property is only a short walk to public transportation: Grand Station (Red Line) is 12 minutes and State Station is 12 minutes.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out

Protective shields in place at main contact areas

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Hand sanitiser provided

This information is provided by our partners.

At a glance

Hotel size

1218 rooms
Arranged over 34 floors

Arriving/Leaving

Check-in time from 4:00 PM until midnight
Express check-out available
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

Pets allowed (dogs only, 1 per room, up to 75 lb per pet)*
Service animals welcome
Restrictions apply*

Internet

Free WiFi in public areas
WiFi in rooms*

Parking

On-site self-parking (USD 65 per day; includes in/out privileges)
Height restrictions apply for on-site parking

Other information

Smoke-free property

Property amenities

Food and drink

Continental breakfast (surcharge) each morning 6:30 AM–11:30 AM
3 restaurants
2 bars/lounges
Coffee shop
Shared microwave
Room service (limited hours)
Snack bar/deli

Travelling with children

Children stay for free (see details)
Local/corner shop

What to do

Beach nearby
Golfing nearby

Working away

Business centre
43 meeting rooms
Computer station
Conference space (125000 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers

Facilities

ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness centre
An indoor pool
Banquet hall

Accessibility

Braille/raised signage
Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible
Wheelchair-accessible path of travel
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Lowered locks/deadbolt
Low-height worktop and sink
Height-adjustable showerheads
Grab bar near toilet
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Deep-pile carpet in room

Room amenities

Be entertained

Flat-screen television
Cable TV channels
Netflix
Films for purchase

Home comfort

Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Pillow menu
Down duvet
Blackout curtains
Pillow-top mattress
Free cot/infant bed
Bed sheets provided

Freshen up

Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Desk
WiFi (surcharge)
Phone
Desk chair

Food and drink

Free bottled water

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Recycling

Special features

Dining

Shulas Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.

LB Bistro and Patissere – This bistro specialises in American cuisine and serves breakfast and lunch. Open daily.

Link – This café specialises in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

ChiBar – This bar specialises in American cuisine and serves dinner and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

Destination fee: USD 20 per accommodation, per night

Optional extras

WiFi is available in guest rooms for USD 14.95 per day (rates may vary)
Continental breakfast is offered for an extra charge of approximately USD 29 per person
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

Rollaway beds are available for USD 25.0 per night

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 0 per pet, per day

Parking

Self-parking costs USD 65 per day with in/out privileges
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Grand Chicago Hotel

Sheraton Grand Chicago

Chicago Sheraton

Sheraton Grand Chicago

Sheraton Chicago Riverwalk

Sheraton Grand Chicago Riverwalk Hotel

Sheraton Grand Chicago Riverwalk Chicago

Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Does Sheraton Grand Chicago Riverwalk offer free cancellation for a full refund?

Yes, Sheraton Grand Chicago Riverwalk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Sheraton Grand Chicago Riverwalk?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Sheraton Grand Chicago Riverwalk?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Sheraton Grand Chicago Riverwalk?

Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 75 lb per pet. There's a charge of USD 0 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Sheraton Grand Chicago Riverwalk?

Yes. Self-parking costs USD 65 per day.

What are the check-in and check-out times at Sheraton Grand Chicago Riverwalk?

You can check in from 4:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at Sheraton Grand Chicago Riverwalk and nearby?

Sheraton Grand Chicago Riverwalk has 2 bars and an indoor pool, as well as a 24-hour fitness centre.

Are there restaurants at or near Sheraton Grand Chicago Riverwalk?

Yes, there are 3 on-site restaurants, featuring al fresco dining and American cuisine.

What's the area around Sheraton Grand Chicago Riverwalk like?

Sheraton Grand Chicago Riverwalk is located by the river in Downtown Chicago, a short 9-minute walk from Michigan Avenue and 14 minutes' walk from Millennium Park. Travellers say that the area is walkable and good for shopping.

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness