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Sheraton Grand Chicago, Chicago

4 stars
301 E North Water StChicagoIL60611United States of America
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Excellent4.3 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Clean
Value
Value for money could be better
1195See all 1,195 Hotels.com reviews
From 4,728 reviewsTripAdvisor Traveller Rating

Sheraton Grand Chicago, Chicago

from $109
  • Grand Deluxe King
  • Grand Traditional King
  • Club Room, 2 Double Beds, Business Lounge Access
  • Club Room, 1 King Bed, Business Lounge Access
  • Junior Suite
  • Accessible Room, 2 Double Beds
  • Executive Suite, Lake View
  • Traditional Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Sea View
  • Traditional Double Room, 2 Double Beds
  • Traditional Room, 2 Double Beds
  • Family Room
  • Superior Room, City View
  • Accessible Room, 1 King Bed
  • Traditional Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Sea View
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 1,218 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 2 per room (up to 75 lb)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per day

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per day (rates may vary)

WiFi is available in public areas for an extra charge

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for an extra charge

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Segway rental/tour nearby
Working away
  • Business center
  • Number of meeting rooms - 43
  • Conference space
  • Meeting rooms 43
  • Conference space size (feet) - 125,000
  • Conference space size (meters) - 12
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Shulas Steak House - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

LB Bistro and Patissere - This bistro serves breakfast and lunch. A children's menu is available. Open daily.

Link Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

ChiBar - This bar specializes in American cuisine and serves light fare only. Open daily.

Sheraton Grand Chicago, Chicago’s small print

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per day

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per day (rates may vary)

WiFi is available in public areas for an extra charge

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 1195 reviews

Sheraton Grand Chicago, Chicago
Good3.0 / 5
below expectation
The city view wasn't that nice and the transportation to airport is rather inconvenient
1 night family trip
Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
Beautiful and convenient hotel in Chicago
Great experience! Plan to make it an annual stay and shopping experience.
1 night family trip
Sheraton Grand Chicago, Chicago
Good3.0 / 5
Okay But far From Great
Checking in was smooth but checking out was problematic first I felt misinformed about the refreshments that was left on the tray which ended up costing 40$ I knew about the 55 $ but I feel that was a bit pricey I went to the bar and my lady ordered a glass of wine I don't understand why they took 100$ off the card when the drinks cost 20$
1 night trip
Sheraton Grand Chicago, Chicago
Good3.0 / 5
Perfect for the Thanksgiving Parade
The location was perfect for our stay. Only issue was with housekeeping. It took several requests to get a refrigerator and foam pillows. Everything else from in building restaurants to elevators was exceptional.
2 night family trip
Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
Great location for sightseeing.
This was a family vacation with our children and grandchildren. The location was ideal and having connecting rooms was well worth it. Everyone was very friendly and most helpful. The concierge turned us on to the Zoo Lights, Candy Factory and gave us VIP tickets for the boat tour. We are looking forward to our next visit.
2 night family trip

See all reviews

Sheraton Grand Chicago, Chicago

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