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Sheraton Grand Chicago, Chicago

4 stars
301 E North Water StChicagoIL60611United States of America, 855-239-9480
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Excellent4.3 / 5
Location
Great location
Cleanliness
Clean
Pool
Great pool
Value
Value for money could be better
1278See all 1,278 Hotels.com reviews
From 4,677 reviewsTripAdvisor Traveller Rating

Sheraton Grand Chicago, Chicago

Hotel Info: 855-239-9480

from $105
  • Grand Deluxe King
  • Grand Traditional King
  • Club Room, 2 Double Beds, Business Lounge Access
  • Club Room, 1 King Bed, Business Lounge Access
  • Junior Suite
  • Accessible Room, 2 Double Beds
  • Executive Suite, Lake View
  • Traditional Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Sea View
  • Traditional Double Room, 2 Double Beds
  • Traditional Room, 2 Double Beds
  • Family Room
  • Superior Room, City View
  • Accessible Room, 1 King Bed
  • Traditional Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Sea View
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 1,218 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 2 per room (up to 75 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per day

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per night (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Segway rental/tour nearby
Working away
  • Business center
  • Number of meeting rooms - 43
  • Conference space
  • Meeting rooms 43
  • Conference space size (feet) - 125,000
  • Conference space size (meters) - 12
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Shulas Steak House - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

LB Bistro and Patissere - This bistro serves breakfast and lunch. A children's menu is available. Open daily.

Link Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

ChiBar - This bar specializes in American cuisine and serves light fare only. Open daily.

Sheraton Grand Chicago, Chicago’s small print

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per day

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 1278 reviews

Sheraton Grand Chicago, Chicago
Good3.0 / 5
Perfect for the Thanksgiving Parade
The location was perfect for our stay. Only issue was with housekeeping. It took several requests to get a refrigerator and foam pillows. Everything else from in building restaurants to elevators was exceptional.
2 night family trip
Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
Great location for sightseeing.
This was a family vacation with our children and grandchildren. The location was ideal and having connecting rooms was well worth it. Everyone was very friendly and most helpful. The concierge turned us on to the Zoo Lights, Candy Factory and gave us VIP tickets for the boat tour. We are looking forward to our next visit.
2 night family trip
Sheraton Grand Chicago, Chicago
Good3.0 / 5
Elegant, comfortable, but not budget friendly
I chose the Sheraton specifically for the location, as it was walking distance from a concert I was attending at Navy Pier. I would have settled for a lower rated, (and more budget-friendly), hotel or motel if there had been one closer to the concert venue, but in this instance the Sheraton was our best option. I don't often stay at upscale hotels like this, and was certainly impressed by the beautiful decor and comfort of the room, which also had a great view of the lake. However, the Sheraton was lacking in a few key conveniences: WiFi was free in the lobby and other shared spaces, but it cost $15 to use the WiFi in the actual hotel room. That seems pretty steep, and many of the cheaper, lower quality hotels I've stayed at offered complimentary WiFi, so I assumed a place like the Sheraton would include these basic amenities as well, considering the price tag. Also, they don't have nearly enough parking spaces to accommodate their guests. We were willing to pay the $55 for self parking, (also steep in my opinion), but when we drove down to the hotel's parking garage, there was only 1 small level designated for guests and it was completely full. Considering the size of the hotel, they should really have more parking spaces. The alternative was a valet service, which was even more expensive, so instead we parked at a cheaper lot down the street. Overall the stay was pleasant, but it definitely felt like the hotel was trying to squeeze money out of us at every opportunity.
1 night trip with friends
Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
I was looking for a Place close to The Navy Pier in Chicago Illinois and this Location sure is close, I able to walk to The Navy Pier. Just a few Blocks away.
1 night romance trip
Sheraton Grand Chicago, Chicago
Excellent4.0 / 5
Clean but loud hotel
Hotel staff was really nice but area wasnt really close to anything and there was a party in the suite across the hall so it was LOUD we couldn't sleep at all and no one stopped the noise. You can also hear other people through the vents so it's just overall not good for noise but everything else was very pleasant.
1 night romance trip

See all reviews

Sheraton Grand Chicago, Chicago

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