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Sheraton Grand Chicago, Chicago

4 stars4 stars
301 E North Water StChicagoIL60611United States of America
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Excellent4.3 / 5
Room
Great room
Location
Great location
Service
Fantastic service
Cleanliness
Clean
1220See all 1,220 Hotels.com reviews
From 4,755 reviewsTripAdvisor Traveller Rating

Sheraton Grand Chicago, Chicago

from $119
  • Grand Deluxe King
  • Grand Traditional King
  • Club Room, 2 Double Beds, Business Lounge Access
  • Club Room, 1 King Bed, Business Lounge Access
  • Junior Suite
  • Accessible Room, 2 Double Beds
  • Executive Suite, Lake View
  • Traditional Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Sea View
  • Traditional Double Room, 2 Double Beds
  • Traditional Room, 2 Double Beds
  • Family Room
  • Superior Room, City View
  • Accessible Room, 1 King Bed
  • Traditional Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds, Sea View
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 1,218 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 2 per room (up to 75 lb)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per night

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per day (rates may vary)

WiFi is available in public areas for an extra charge

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for an extra charge

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Segway rental/tour nearby
Working away
  • Business center
  • Number of meeting rooms - 43
  • Conference space
  • Meeting rooms 43
  • Conference space size (feet) - 125,000
  • Conference space size (meters) - 12
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Shulas Steak House - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

LB Bistro and Patissere - This bistro serves breakfast and lunch. A children's menu is available. Open daily.

Link Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

ChiBar - This bar specializes in American cuisine and serves light fare only. Open daily.

Sheraton Grand Chicago, Chicago’s small print

Also known as

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 55.00 per night with in/out privileges

Valet parking costs USD 67.00 per night with in/out privileges

Refrigerators are available for USD 25 per stay

Rollaway beds are available for USD 25 per night

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 13.95 per day (rates may vary)

WiFi is available in public areas for an extra charge

High-speed Internet access (wired) is available in guestrooms for USD 13.95 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 1220 reviews

Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
Very Comfortable Hotel
This hotel is always very comfortable and nice to stay at. The bathrooms are just a little outdated for the style of hotel but overall, this is a very friendly and convenient place to stay. We would stay here again for sure.
1 night family trip
Sheraton Grand Chicago, Chicago
Good3.0 / 5
Too expensive
Parking was outrageous 62 dollars. Wifi was 14 dollars. No outside liqour?? Beds were comfortable room was spacious n quiet.
1 night romance trip
Sheraton Grand Chicago, Chicago
Outstanding5.0 / 5
Great hotel.
Great location! Within walking distance of Navy Pier, Millennium Park, dinning and much more. Staff was accommodating and friendly. Would definitely stay here again.
1 night family trip
Sheraton Grand Chicago, Chicago
Good3.0 / 5
Good deal but bring your own toiletries
Nice friendly service, clean, quiet, good for families but toiletries are terrible especially for sheridan brand hotel. Breakfast is not great.
3 night family trip
Sheraton Grand Chicago, Chicago
Poor1.0 / 5
The property was very slow service and the room was dirty upon arrival. The bathroom toilet had dirt all over, and some of the towels had stains on them.
1 night romance trip

See all reviews

Sheraton Grand Chicago, Chicago

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