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Hotel Familiar Tollan

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Standard Triple Room | Living area | TV
Standard Twin Room, 2 Double Beds | Free WiFi, bed sheets
Standard Twin Room, 2 Double Beds | Free WiFi, bed sheets
Standard Room, 1 Bedroom | Free WiFi, bed sheets
Standard Room, 1 Bedroom | Free WiFi, bed sheets

Overview of Hotel Familiar Tollan

Hotel Familiar Tollan

3.0 star property
3-star hotel in Cholula

7.6/10 Good

48 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Lounge area
0, Calle 19 Ote. 613, San Pablo Tecamac, San Pedro Cholula, PUE, 72750
Main amenities
  • Daily housekeeping
  • Luggage storage
  • Limited hour front desk
For families
  • Children stay free
  • Separate sitting area
  • Television
  • Daily housekeeping
  • Free self-parking

Room options

About this area

What's nearby

  • In Cholula
  • Great Pyramid of Cholula - 7 min drive
  • Angelopolis Commercial Center - 26 min drive
  • Zocalo Square - 36 min drive
  • Puebla Cathedral - 36 min drive
  • Val´Quirico - 33 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 35 min drive
  • Puebla–Cholula Tourist Train Terminal - 35 min drive


  • SANTO CHANCHO - 10 min walk
  • La Tertulia - 10 min walk
  • Chapala - 10 min walk
  • Bartola - 11 min walk
  • Oficio - 12 min walk

About this property

Hotel Familiar Tollan

Hotel Familiar Tollan is a great choice for a stay in San Pedro Cholula. You'll have free perks such as WiFi and self-parking.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms


  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Travelling with children

  • Children stay for free (see details)


  • Front desk (limited hours)
  • Luggage storage


  • Spanish

Room amenities

Be entertained

  • Television

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.


There is limited hot water on site.

This property does not have lifts.

This property accepts cash.

Also known as

OYO Hotel Tollan
OYO Hotel Familiar Tollan
Hotel Familiar Tollan Hotel
Hotel Familiar Tollan San Pedro Cholula
Hotel Familiar Tollan Hotel San Pedro Cholula

Frequently asked questions

Does Hotel Familiar Tollan offer free cancellation for a full refund?
Yes, Hotel Familiar Tollan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Familiar Tollan?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Familiar Tollan?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Familiar Tollan?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Familiar Tollan?
You can check in from 3:00 PM - midnight. Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Hotel Familiar Tollan?
Yes. Nearby restaurants include SANTO CHANCHO (10-min walk), La Tertulia (10-min walk) and Chapala (10-min walk).
What's the area around Hotel Familiar Tollan like?
Hotel Familiar Tollan is a short 13-minute walk from Great Pyramid of Cholula and 13 minutes' walk from Zócalo.

Overall score and ratings






Staff & service




Property conditions & facilities

8/10 Very good

Worth a try
Was a great place to stay for the price!.. was a bit difficult to find if it weren’t for google maps, uber is always 2/3 mins away though which was a plus! A bit far from all the action in the center of the city which was the only downfall... parking readily available and doorman is present 24hours as long as you give them estimate time of arrival.
Juan, 6-night trip with friends
Verified guest review

10/10 Exceptional

Es un hermoso lugar, bastante cómodo y muy atentos, ademas que tiene una vista muy bonita.
1-night trip with friends
Verified Expedia guest review

4/10 Fair

En una noche nos dejaron afuera sin llave no sólo a mí y a mí esposa a otros huéspedes también y tuvimos que entrar por la ventana de nuestro cuarto
Alfredo, 5-night trip
Verified guest review

10/10 Exceptional

Buen hotel, un tarda mucho en salir el agua caliente, pero después de 6 minutos sale el agua caliente
1-night family trip
Verified Expedia guest review

2/10 Poor

Muy mala experiencia, no los recomiendo
Muy mala experiencia. Realice la reserva con 20 días de anticipación de 2 habitaciones, el día que llegamos no tenían sistema, aún y mostrando las reservas desde el celular, resulta que no tenían habitaciones. Finalmente asignaron una, espere más de una hora en el lobby para que vieran cono resolver. aún y cuando 3 días antes me enviaron whats app de OYO hotels para confirmar nuestra hora de llegada etc, lo hago no sirvió de nada. Al final tuve que compartir cuarto con el otro huésped. Otra cosa muy odiosa, lo ruidoso que son los cuartos y no tenían wifi. Mi cliente se quejó del lugar conmigo, jamás volveré.
Francesca Celeste, 1-night business trip
Verified guest review

10/10 Exceptional

Very good service Very clean Will be nice some shampoo and conditioner in the bathroom
RRR, 1-night family trip
Verified Orbitz guest review

8/10 Very good

No hot water for the shower please tell the manager in charge
Antonio, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ignacio, 1-night business trip
Verified guest review

2/10 Poor

Pesimo servicio tanto en recepcion, no contaban con cambio para el pago, como la habitacion no fue comoda, unicamente habia una sabana en la cama.
Miguel, 1-night business trip
Verified guest review

10/10 Exceptional

Excelente servicio
Hugo, 1-night business trip
Verified guest review