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1 room, 2 adults

The Swanston Hotel Melbourne Grand Mercure, Melbourne

4.5-star4.5 stars
195 Swanston StreetMelbourneVIC3000Australia

Luxury hotel with indoor pool, near Bourke Street Mall
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.8
Location
Great location
Service
Fantastic service
Breakfast
Breakfast is average
Room
Room is all right
742See all 742 Hotels.com reviews
From 2,784 reviewsTripAdvisor Traveller Rating

The Swanston Hotel Melbourne Grand Mercure, Melbourne

from $91
  • Standard Twin Room
  • Studio
  • Standard Queen Room
  • Suite
  • Standard Room
  • Deluxe King room
  • Superior King Room
  • Superior Room with two Queen beds
  • Classic Room
  • Deluxe King Suite
  • Executive King Suite

What’s around The Swanston Hotel Melbourne Grand Mercure, Melbourne

Landmarks

  • In Melbourne Central Business District
  • Melbourne Cricket Ground - 25 min walk
  • Bourke Street Mall - 2 min walk
  • RMIT University - 9 min walk
  • Eureka Tower - 15 min walk
  • National Gallery of Victoria - 15 min walk
  • Queen Victoria Market - 15 min walk
  • SEA LIFE Melbourne - 20 min walk

Getting around

  • Melbourne, VIC (MEB-Essendon) - 26 min drive
  • Melbourne, VIC (MEL-Tullamarine) - 30 min drive
  • Melbourne, VIC (AVV-Avalon) - 50 min drive
  • Flinders Street Station - 9 min walk
  • Southern Cross Station - 19 min walk
  • Spotswood Station - 20 min drive
  • Melbourne Central Station - 7 min walk
  • Parliament Station - 11 min walk
  • Flagstaff Station - 16 min walk
  • Valet parking (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Pool sun loungers
  • Fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers -
  • Elevator/lift
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Cocoon Bar - This bar specializes in local cuisine and serves dinner and light fare. A children's menu is available. Happy hour is offered. Open select days.

Soul Cafe - This Cafe specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Swanston Hotel Melbourne Grand Mercure, Melbourne’s small print

Also known as

  • Grand Mercure Swanston Hotel
  • Swanston Mercure
  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Mercure Swanston
  • Swanston Grand
  • Swanston Grand Mercure
  • Swanston Grand Mercure Melbourne
  • Swanston Hotel
  • Swanston Hotel Grand
  • Swanston Hotel Grand Mercure
  • Swanston Hotel Grand Mercure Melbourne

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Onsite credit card charges are subject to an extra charge

Valet parking costs AUD 45.00 per night

Breakfast costs between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.8 From 742 reviews

The Swanston Hotel Melbourne Grand Mercure, Melbourne
Good6.0
Great location, not great room
They are in the middle of renovations. I was in an older room and could not tell what century the last redo referenced. It was no where near a proper Mercure standard. It was the worst part of my trip hands down.
Nellie E, us5 night trip
The Swanston Hotel Melbourne Grand Mercure, Melbourne
Good6.0
Noisy upgrade
Arrived after a horrible check in at another property. I was “upgraded” however I question the upgrade as the room was located on floor 2, gym was above on floor 3, parking ramp and service dock was outside the window below. Although the room was fantastic, very nicely appointed and comfortable there was some additional noise that was not as nice to be around. One of those “Thanks for the upgrade but was it really an upgrade?”
Jeff, us1 night trip
The Swanston Hotel Melbourne Grand Mercure, Melbourne
Good6.0
Good, but not great. The pictures made it look nicer than it was. Room was pretty plain.
A Traveler, us5 night family trip
The Swanston Hotel Melbourne Grand Mercure, Melbourne
Exceptional10.0
Their new New concept rooms are awesome. Hotel staff was helpful and the front desk experience was good. Good stay.
Carroll, us1 night romance trip
The Swanston Hotel Melbourne Grand Mercure, Melbourne
Exceptional10.0
Central location to shopping and eats.
Location, location, location. There are various department stores behind and across from The Swanton Grand Mercure. Just out the front entrance and there are lots of choices for food on left and right, with more in Chinatown right across the road. Essentially out the door and right into the thick of hordes of people - locals as well as tourists. There are tram stops right outside too and more a block in each direction. Also helpful that the hotel is within the Free Tram Zone. It is possible to hear the rumbling and ding-ding horn of the trams as they operate late at late however these get tuned out after a while. Highly recommend this hotel if you prefer not to walk far for shopping and food. Do be mindful of the crowds along the streets during peak timings as well as season. We stayed there 5-7 December and there were already a lot of tourists filling up the hotel and the streets. Lots of buskers along the streets and many panhandlers too. Rooms are spacious as this is an older hotel. The two double beds was great for acommodating us and our two young children. Breakfast spread was quite good with congee, Masala chickpeas and friend rice on the menu. By the way, I secured free WiFi as this hotel is in the Accor hotel group and years back I had signed up online for Accor's free membership. Just flash the membership card or inform frontdesk of your membership number and be entitled to free WiFi at this and other (not sure if all) hotels in the Accor group.
Phenelope, usFamily trip

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The Swanston Hotel Melbourne Grand Mercure, Melbourne

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