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Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun

4-star4 stars
Boulevard Kukulkan, Km. 11.5CancunQROO77500MexicoGreat location! See map

All-inclusive beachfront resort with free water park, near La Isla Shopping Mall
  • Free WiFi and free parking
Very Good8.2
Tasty breakfast
Great location
Fantastic service
Ordinary pool
1267See all 1,267 reviews
From 8,694 reviewsTripAdvisor Traveller Rating

Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun

from $330
  • Junior Suite
  • xxxdelete2
  • Junior Suite, Partial Ocean View
  • xxxdelete
  • xxxJunior Suite Duplicated
  • XXDeluxe Jr. Ste Ocean View DUP
  • Junior Suite, Oceanfront
  • Gran Junior Suite Beachfront Walk Out
  • Grand Suite, 1 Bedroom
  • Gran Junior Suite
  • Grand Suite, 1 Bedroom, Partial Ocean View
  • Presidential Suite, Ocean View
  • Family Suite
  • Grand Suite, 1 Bedroom, Oceanfront
  • XXXGran Master One Bedroom Suite Oceanfront
  • Standard Room
  • Standard Room
  • Junior Suite
  • Junior Suite, Ocean View
  • Family Suite (Junior,Trundle Bed with Bunk Bed)
  • Junior Suite, Oceanfront
  • Junior Suite (Gran)
  • Junior Suite, Beachfront (Gran, Beachfront Walk Out)
  • Suite, 1 Bedroom (Gran Master)
  • Suite, 1 Bedroom, Ocean View (Master)
  • Suite, 1 Bedroom, Oceanfront (Master)
  • Presidential Suite (Gran)

At a glance

Key facts

Hotel size

  • This hotel has 470 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 7 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Water park
  • Number of outdoor pools - 2
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Beach towels
  • Children's pool
  • Steam room
  • Waterslide
  • Sauna
  • Free pool cabanas
  • Pool sun loungers
  • Arcade/game room
Working away
  • 24-hour business center
  • Meeting rooms 3
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch plasma TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities


On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Free water park access


  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun’s small print

Also known as

  • Caribe Real
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Gran Caribe Real
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun


  • In Hotel Zone
  • La Isla Shopping Mall - 19 min walk
  • Chac Mool Beach - 15 min walk
  • Yamil Lu'um Archaeological Zone - 15 min walk
  • Forum By The Sea Mall - 20 min walk
  • Tequila Museum - 20 min walk
  • Cancun Interactive Aquarium - 21 min walk
  • Forum Beach - 22 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive
  • Free self parking

Recent reviews

Very Good 8.2 From 1,267 reviews

Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun
Great hotel!
The room was beautiful, the hotel was well kept, food was delicious, staff was friendly and accommodating. I would definitely go back!
Kim, us2 night trip
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun
Very Good8.0
I would definitely recommend this hotel
I booked a Junior Suite for 2 weeks with their all-inclusive plan. Upgrade to ocean view was definitely worth it! Room was spacious and clean. Beds were comfortable. Housekeeping staff was friendly and responsive. Property is a little bit old, but well maintained. Hotel is right on the beach and fairly close to the downtown area and within walking distance to La Isla Dorada Mall. It’s centrally located to all that Cancun has to offer and there’s a bus stop right across the street. Great service and good food, with lots of options, and always arranged in a beautiful way. Staff is friendly and knowledgeable. A special thanks to Laura and Elizabeth from the Panama Coffee CO. for preparing excellent cappuccinos and for their genuine smiles. Thumbs up to Lupe, manager of the Deck 74 Restaurant. His team was great, particularly Ana Rosa, who was very professional, attentive, friendly, always smiling and super, super fast! Many, many thanks also to the Ventanas’ team. Louis, Benjamin and Faustino who definitely exceeded our expectations! Good entertainment every night. Live performances were offered every night at the lobby bar. I really enjoyed the Mariachi band and the vibrant Mayan show. Overall we had a great stay. We had some minor issues with Wi-Fi in our room, but they were addressed right away. And we were offered complimentary chocolate-covered strawberries for the inconvenience. Very nice touch! I would recommend this hotel and would definitely book it again.
Lara, us1 night trip
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun
great place...
loved it... just wish they had another restaurant...
Gilberto, us1 night romance trip
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun
Great family hotel!
Great customer service :) We all enjoyed it!
Narumi, us1 night family trip
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun
Probably won't return
Overall, beach was beautiful, pool was fun, people were friendly. That said, the experience could have been better. (1) Construction going on in the lobby. So noisy. I usually like sitting in lobbies in hotels/resorts, but didn't have that luxury during my visit. (2) No Asian food and only American, Italian, Mexican food. If you're Asian and need to eat Asian food, this resort isn't the place for you. At least having some instant noodle bowls in 24hr snack area would have helped. (3) On one occasion, I had to wait ten minutes at a restaurant for someone to come and ask me if I wanted a drink. The waiter only came because I waited for ten minutes and asked. If I didn't, I don't know if they ever would have come. They did seem all busy. (4) Some travel agency trying to market their products in the lobby. They approach you and say they will give me a welcome kit and take me to a room, and after some chit chat reveal their identity(travel agency) and ask if I would come back the next day and listen to 90 more minutes about their great benefits. This travel agency seems to be part of the resort's business - otherwise how would they have the list of people staying? I felt like having wasted my time. Again, nothing against the hard working friendly people at the hotel, but I feel that my experience could have been better if these things were taken care of.
A Traveler, us3 night family trip

See all reviews

Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK, Cancun

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