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No-frills West Springfield guestrooms with comfy beds
Uninhabitable! We walked in and immediately walked right back out! The stench of stale…
May 12, 2022
The microwave was full of food and grease, the bathroom had cobwebs and was the size of a…
May 10, 2022
This property advises that it adheres to Red Roof - RediClean and SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-out is available.
This property affirms that it follows the cleaning and disinfection practices of Red Roof - RediClean.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
State tax ID - C0007233250
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
*See fees and policies for additional details or extra charges
My room was okay. The other room I booked was in horrible condition sticky floor broken furniture smoke alarm torn off wall smelled very badly door bolt was broken. There was also some sort of riot at 2-3:30 in the morning. Very frightening. Hotels.com should remove this hotel from your listings.
francine, 1 night trip with friends, Apr 23, 2022
Verified Hotels.com guest review
We definitely got less than we paid for. The plus is that location was within walking distance of eateries. Besides that, the room smelled and felt like it hasn't been cleaned in days. We felt dirtier than when we came in and we went hiking.
1 night family trip, Apr 22, 2022
Verified Hotels.com guest review
The staff was very nice. The bed was very comfortable. The room was clean. The guests yelling, talking and laughing outside of my room from 2:30-3:00 a.m. were not good. I finally called the front desk and security came by and politely asked them to leave and they did. But a few minutes later one guest decided it was fine to do a phone call on the speaker phone on the balcony outside of my room. Perhaps there was someone sleeping in her room and she thought she was being considerate. The noise level was ridiculous for this time of night.
2 night trip, Apr 8, 2022
Verified Hotels.com guest review
The room smelled horrible of cigarette smoke, the floor was sticky and the bathroom had hair balls on the floor
Desiree, 1 night trip with friends, Mar 19, 2022
Verified Hotels.com guest review
On Saturday morning at approximately 6:30 am I reported a problem with toilet in room being clogged. I also told them we were leaving for day, please send someone to address issue. When we returned after 7:30 pm we discovered the toilet had not been unclogged. Unfortunately, when we returned I stopped at office to get more coffee packets. The staff of 2 were dealing with a man and woman who appeared to be either drunk or on drugs. I left office and husband went up 45 minutes later, still dealing with couple. He called office and spoke employee to ask again for help with toilet. After 9 pm an employee showed up at door and handed me a plunger. He apologized for delay as they were dealing with an issue. Would not have had to write this review if they would have taken care or toilet while we were gone more than 12 hours before I was pleased with room except for this but lack of daily room cleaning resulted in overflowing waste basket and having to request supplies at office almost daily. Lack of service has NOT resulted in lower prices!
Rayanne, 5 night business trip, Feb 23, 2022
Verified Hotels.com guest review
The room was small and slightly rustic. It was cold in the room and I didn’t know how to turn on the heat. Or if it needed to be turned on. I was only there for a day. There were constantly sketchy people around smoking outside the room. It is a hotel where the outside world is right in the other side of the door. Thank god there was a bolt on the door so I didn’t have to fear for my life.
1 night trip, Feb 12, 2022
Verified Hotels.com guest review
my stay in hotel one night after i went to mgm springfield casino
jonathan, 1 night romance trip, Feb 12, 2022
Verified Expedia guest review
Clean updated rooms. Lots of stores and restaurants nearby. Comfortable bed.
Lyn, 1 night romance trip, Jan 28, 2022
Verified Expedia guest review
Friendly staff and clean room
Wendi, 8 night trip, Jan 22, 2022
Verified Expedia guest review
Dirty
Anna, 2 night trip, Jan 15, 2022
Verified Expedia guest review