Cleveland Marriott Downtown at Key Tower in Cleveland: Find Hotel Reviews, Rooms, and Prices on Hotels.com

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3 restaurants, breakfast, lunch, dinner served; American cuisine

Premium bedding, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Amenities
Policies

4-star hotel with spa, near JACK Cleveland Casino

8.8/10 Fabulous

1,007 verified Hotels.com guest reviews

Property highlights

Spa

Pet friendly

Parking available

Internet access

Free WiFi

Restaurant

Price available on 7/2/2023

1360 West Mall Drive, Cleveland, OH, 44114

Main amenities

Housekeeping (on request)
3 restaurants and bar/lounge
Full-service spa
Health club
Valet parking
Self parking
15 meeting rooms
24-hour front desk
Convenience store
Snack bar/deli
ATM/banking services
Conference space

For families

Children stay free
Free cribs/infant beds
Refrigerator
Connecting/adjoining rooms available
Private bathroom
Cable/satellite TV service

Room options

About this area

What's nearby

In Downtown Cleveland
JACK Cleveland Casino - 7 min walk
FirstEnergy Stadium - 11 min walk
Rock and Roll Hall of Fame - 13 min walk
Progressive Field - 15 min walk
Huntington Convention Center of Cleveland - 1 min drive
Rocket Mortgage FieldHouse - 1 min drive
Lake Erie - 3 min drive
Greater Cleveland Aquarium - 4 min drive
Jacobs Pavilion at Nautica - 4 min drive
Christmas Story House - 7 min drive

Getting around

Cleveland, OH (BKL-Burke Lakefront) - 5 min drive
Cleveland Hopkins International Airport (CLE) - 18 min drive
Cleveland, OH (CGF-Cuyahoga County) - 20 min drive
Cleveland Station - 14 min walk
Tower City-Public Square Station - 10 min walk

Restaurants

Paradiso Cafe - 5 min walk
Dave's Cosmic Subs - 2 min walk
Chipotle Mexican Grill - 5 min walk
Pizza 216 - 5 min walk
Guys Pizza Co. - 5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

Located 1.6 mi (2.5 km) from the airport, Cleveland Marriott Downtown at Key Tower offers a great location, putting you within a 15-minute walk of FirstEnergy Stadium and Rock and Roll Hall of Fame. You can visit the spa to be pampered with deep-tissue massages, body wraps, or Ayurvedic treatments, and Greatroom, one of 3 restaurants, serves American cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and location. Public transportation is close by: Tower City-Public Square Station is just 10 minutes by foot.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided

This information is provided by our partners.

At a glance

Hotel size

400 rooms
Arranged over 25 floors

Arriving/Leaving

Check-in time from 4 PM - midnight
Express check-out available
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11:00 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Up to 7 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

Pets allowed (1 per room, up to 40 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised

Internet

Free WiFi in public areas
WiFi (speed: 25+ Mbps) in rooms*

Parking

Onsite self parking (USD 25 per day)
Covered onsite valet parking (USD 40.00 per day; includes in/out privileges)
Height restrictions apply for onsite parking

Other information

Smoke-free property

Property amenities

Food and drink

3 restaurants
Bar/lounge
Snack bar/deli

Traveling with children

Children stay free (see details)
Grocery/convenience store

What to do

Fitness classes
Bicycle rentals nearby
Golfing nearby
Horse riding nearby
Ski area nearby

Working away

15 meeting rooms
Conference space (17918 square feet)

Services

24-hour front desk
Concierge services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop

Facilities

1 building/tower
Built in 1991
ATM/banking
Health club
Full-service spa
Massage/treatment rooms
Banquet hall
Reception hall

Accessibility

Braille/raised signage
Elevator
Accessible bathroom (select rooms)
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible
Wheelchair-accessible path of travel
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Closed captioned TV
Raised toilet seat
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Low-height counter/sink
Height-adjustable showerhead
Grab bar near toilet
Transfer shower

Room amenities

Be entertained

Cable/satellite TV channels

Home comfort

Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Pillow menu
Turndown service
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)

Freshen up

Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
WiFi (surcharge) (speed of 25+ Mbps)
Phone
Desk chair

Food and drink

Refrigerator

Housekeeping (on request)
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

Dining

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.

Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.

Savour Coffee and Creatio - Onsite coffee shop. Open select days.

Fees & policies

Optional extras

WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

Children & extra beds

Rollaway beds are available for USD 50.0 per night

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 100.00 per pet, per stay

Parking

Self parking costs USD 25 per day
Covered valet parking costs USD 40.00 per day with in/out privileges
Parking height restrictions apply

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Cleveland Marriott Downtown Key Center

Key Marriott

Marriott Key

Marriott Key Hotel

Marriott Key Hotel Cleveland Downtown Center

Cleveland Marriott Downtown Key Center Hotel

Marriott Downtown Key Center Hotel

Marriott Downtown Key Center

Cleveland Marriott Downtown At Key Center Ohio

Marriott Cleveland Downtown At Key Hotel Cleveland

Cleveland Marriott Downtown at Key Center

Cleveland Marriott Downtown at Key Tower Hotel

Cleveland Marriott Downtown at Key Tower Cleveland

Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Does Cleveland Marriott Downtown at Key Tower offer free cancellation for a full refund?

Yes, Cleveland Marriott Downtown at Key Tower does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Cleveland Marriott Downtown at Key Tower?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Cleveland Marriott Downtown at Key Tower on Jul 2, 2023 start from $152, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Cleveland Marriott Downtown at Key Tower?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.

Are pets allowed at Cleveland Marriott Downtown at Key Tower?

Yes, pets are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 100.00 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Cleveland Marriott Downtown at Key Tower?

Yes. Self parking costs USD 25 per day. Valet parking costs USD 40.00 per day.

What are the check-in and check-out times at Cleveland Marriott Downtown at Key Tower?

You can check in from 4 PM - midnight. Check-out time is 11:00 AM. Express check-out is available.

Is there an onsite casino at Cleveland Marriott Downtown at Key Tower?

No, this hotel doesn't have a casino, but Horseshoe Casino (6-min walk) and JACK Cleveland Casino (7-min walk) are both nearby.

What is there to do at Cleveland Marriott Downtown at Key Tower and nearby?

Have fun with nearby activities like cycling and horseback riding, and practice your swing on the nearby golf course. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and make the most of other amenities like a health club.

Are there restaurants at or near Cleveland Marriott Downtown at Key Tower?

Yes, there are 3 onsite restaurants, featuring American cuisine.

What's the area around Cleveland Marriott Downtown at Key Tower like?

Cleveland Marriott Downtown at Key Tower is in Downtown Cleveland, a short 5-minute drive from Cleveland, OH (BKL-Burke Lakefront) and 11 minutes' walk from FirstEnergy Stadium. Travelers say the area is walkable and ideal for skiing.

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness