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Cleveland Marriott Downtown at Key Tower

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3 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Cleveland Marriott Downtown at Key Tower

Cleveland Marriott Downtown at Key Tower

4.0 star property
4-star hotel with spa, near JACK Cleveland Casino
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,007 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Pet friendly
  • Parking available
  • Internet access
  • Free WiFi
  • Restaurant
The price is $152
Price available on 7/2/2023
Map
1360 West Mall Drive, Cleveland, OH, 44114
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Health club
  • Valet parking
  • Self parking
  • 15 meeting rooms
  • 24-hour front desk
  • Convenience store
  • Snack bar/deli
  • ATM/banking services
  • Conference space
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Downtown Cleveland
  • JACK Cleveland Casino - 7 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk
  • Huntington Convention Center of Cleveland - 1 min drive
  • Rocket Mortgage FieldHouse - 1 min drive
  • Lake Erie - 3 min drive
  • Greater Cleveland Aquarium - 4 min drive
  • Jacobs Pavilion at Nautica - 4 min drive
  • Christmas Story House - 7 min drive

Getting around

  • Cleveland, OH (BKL-Burke Lakefront) - 5 min drive
  • Cleveland Hopkins International Airport (CLE) - 18 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 20 min drive
  • Cleveland Station - 14 min walk
  • Tower City-Public Square Station - 10 min walk

Restaurants

  • Paradiso Cafe - 5 min walk
  • Dave's Cosmic Subs - 2 min walk
  • Chipotle Mexican Grill - 5 min walk
  • Pizza 216 - 5 min walk
  • Guys Pizza Co. - 5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

Located 1.6 mi (2.5 km) from the airport, Cleveland Marriott Downtown at Key Tower offers a great location, putting you within a 15-minute walk of FirstEnergy Stadium and Rock and Roll Hall of Fame. You can visit the spa to be pampered with deep-tissue massages, body wraps, or Ayurvedic treatments, and Greatroom, one of 3 restaurants, serves American cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and location. Public transportation is close by: Tower City-Public Square Station is just 10 minutes by foot.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 7 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (1 per room, up to 40 lbs per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Onsite self parking (USD 25 per day)
  • Covered onsite valet parking (USD 40.00 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Fitness classes
  • Bicycle rentals nearby
  • Golfing nearby
  • Horse riding nearby
  • Ski area nearby

Working away

  • 15 meeting rooms
  • Conference space (17918 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1991
  • ATM/banking
  • Health club
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

Dining

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.
Savour Coffee and Creatio - Onsite coffee shop. Open select days.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100.00 per pet, per stay

Parking

  • Self parking costs USD 25 per day
  • Covered valet parking costs USD 40.00 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Does Cleveland Marriott Downtown at Key Tower offer free cancellation for a full refund?
Yes, Cleveland Marriott Downtown at Key Tower does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cleveland Marriott Downtown at Key Tower?
As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Cleveland Marriott Downtown at Key Tower on Jul 2, 2023 start from $152, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cleveland Marriott Downtown at Key Tower?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Cleveland Marriott Downtown at Key Tower?
Yes, pets are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 100.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Cleveland Marriott Downtown at Key Tower?
Yes. Self parking costs USD 25 per day. Valet parking costs USD 40.00 per day.
What are the check-in and check-out times at Cleveland Marriott Downtown at Key Tower?
You can check in from 4 PM - midnight. Check-out time is 11:00 AM. Express check-out is available.
Is there an onsite casino at Cleveland Marriott Downtown at Key Tower?
No, this hotel doesn't have a casino, but Horseshoe Casino (6-min walk) and JACK Cleveland Casino (7-min walk) are both nearby.
What is there to do at Cleveland Marriott Downtown at Key Tower and nearby?
Have fun with nearby activities like cycling and horseback riding, and practice your swing on the nearby golf course. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and make the most of other amenities like a health club.
Are there restaurants at or near Cleveland Marriott Downtown at Key Tower?
Yes, there are 3 onsite restaurants, featuring American cuisine.
What's the area around Cleveland Marriott Downtown at Key Tower like?
Cleveland Marriott Downtown at Key Tower is in Downtown Cleveland, a short 5-minute drive from Cleveland, OH (BKL-Burke Lakefront) and 11 minutes' walk from FirstEnergy Stadium. Travelers say the area is walkable and ideal for skiing.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Candice, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A good stay! Thank you.
Ida, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

michael, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great location, have had better values.
The hotel was clean and the service was great. Location was super convenient as I was there for an event in the Key Tower. Have experienced better value at other hotels that offer free Wi-Fi and free breakfast for way less per night rate.
Jestinah, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laurie, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Neal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kelvin made it extra special! He made us feel like Stars! He is an exceptional host!
Marguerite, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Good overall
We stayed here because of the proximity to the Rock and Roll Hall of Fame. It was an easy walk and a short drive to the Flats area. Everyone at the hotel was very friendly and helpful. The club was well stocked with snacks and drinks, which was great. The only downside was the shower pressure and an older tv in the room.
Eliza, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lidiette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review