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Hilton Garden Inn Austin Downtown/Convention Center, Austin

3.5 stars
500 N Interstate 35AustinTX78701United States of America, 855-239-9477
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Good3.9 / 5
Location
Great location
Service
Fantastic service
Value
Value for money could be better
Pool
Pool should be renewed
521See all 521 Hotels.com reviews
From 1,095 reviewsTripAdvisor Traveller Rating

Hilton Garden Inn Austin Downtown/Convention Center, Austin

Hotel Info: 855-239-9477

from $99
  • Room, 1 King Bed, Accessible, Bathtub
  • Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed with Sofabed
  • One King Accessible Room With Bathtub
  • Suite, One King Bed
  • Suite, 1 King Bed, Accessible (Roll-in Shower)
  • Room, 1 King Bed
  • Room, 2 Queen Beds, Accessible, Bathtub
  • Room, 2 Queen Beds, Accessible (Roll-in Shower)

At a glance

Key facts

Hotel size

  • This hotel has 254 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 3 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Downtown/Convention
  • Hilton Garden Inn Downtown/Convention Hotel
  • Hilton Garden Inn Downtown/Convention Hotel Austin Center
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Valet parking costs USD 32 per night with in/out privileges

Cooked-to-order breakfast is offered for an extra charge of USD 13 per person (approximately)

In the hotel

Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Health club
  • Spa tub
Working away
  • Business center
  • Conference space
  • Meeting rooms 11
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Hilton Garden Inn Austin Downtown/Convention Center, Austin’s small print

Also known as

  • Hilton Garden Inn Austin Downtown/Convention Center
  • Hilton Garden Inn Downtown/Convention
  • Hilton Garden Inn Downtown/Convention Hotel
  • Hilton Garden Inn Downtown/Convention Hotel Austin Center
  • Hilton Garden Inn Downtown/Convention Center Hotel
  • Hilton Garden Inn Austin Downtown/Convention Center Hotel
  • Hilton Garden Inn Downtown/Convention Center

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Valet parking costs USD 32 per night with in/out privileges

Cooked-to-order breakfast is offered for an extra charge of USD 13 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 521 reviews

Hilton Garden Inn Austin Downtown/Convention Center, Austin
Excellent4.0 / 5
Clean hotel but food price is marked up
That view is enough
1 night romance trip
Hilton Garden Inn Austin Downtown/Convention Center, Austin
Outstanding5.0 / 5
Awesome Place To Stay F
From arriving to Departing Great Employees going above and beyond, Nice and Rooms. Smooth Check In and Out
1 night trip
Hilton Garden Inn Austin Downtown/Convention Center, Austin
Excellent4.0 / 5
Overall it was good for one night stay.
The ice machine on our floor was out bit we were taken care of.. They came to fix our ac right away. other than that everything waa great.
1 night trip
Hilton Garden Inn Austin Downtown/Convention Center, Austin
Fair2.0 / 5
34 a day for valet parking and were not told
The reservation was for a city view room. We were put In a room over looking a conference area! After this was brought to their attention, they gave us a room the overlooked the highway and *some of the city. They have no self parking. We were charged 34.00 a DAY for valet and did not not know until we called to ask why our card was over charged.
1 night trip with friends
Hilton Garden Inn Austin Downtown/Convention Center, Austin
Poor1.0 / 5
My suggestion is to never stay at this hotel. I booked a King with Sofabed. When we checked in however, the front desk gave us a double room. Called downstairs to inquire, was told that Hotels.com downgraded me and to take the issue up with them. After 45 minutes of arguing and yelling with Hotels.com, it was revealed to me that the hotel DID confirm with Hotels.com when i booked that the room was available. So, in the end, the front desk lied to me. They sold my room I'm sure at a higher price to someone else, they had no intention of reducing our rate for a lesser room, and they insulted my intelligence. Their reaction was to give me a free breakfast, not for 3 people, but for 1 person. Really?! In the end, Hotels.com made it right for us. At checkout, the poor lady asked if my stay was great and i just looked at her and said, i'm not talking to any of you anymore after the fiasco last night. She pulled up my bill and the hotel had the decency to remove our $32 valet parking fee so there was no additional charges. FYI ... no free public parking, only an expensive valet parking. That was also a nightmare checking in, but will leave that alone for now as the horrible service by the hotel is more important here. Per Hotels.com, they will be reviewing their contract with this hotel given the intentional downgrade and the lying by the hotel staff about it. Fyi - lots of construction in the area as well.
1 night trip with friends

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Hilton Garden Inn Austin Downtown/Convention Center, Austin

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