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Canopy by Hilton Cancun La Isla

Photo gallery for Canopy by Hilton Cancun La Isla

Exterior
Terrace/patio
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Breakfast, lunch and dinner served

Overview of Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla

4.5 star property
Luxury hotel with outdoor pool, connected to a shopping center, near La Isla Shopping Mall
8.8 out of 10 Fabulous
8.8/10 Fabulous

317 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
The price is $169
Price available on 6/8/2023
Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Free use of bicycles
  • Pool bar
  • Room service
  • Spa services
  • 24-hour business center
For families
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Cancun Convention Center - 41 min walk
  • La Isla Shopping Mall - 2147483647 min drive
  • Chac Mool Beach - 6 min drive
  • Aquaworld - 3 min drive
  • Forum Beach - 7 min drive
  • Iberostar Cancun Golf Course - 5 min drive
  • El Rey Ruins - 7 min drive
  • Tortuga Beach - 13 min drive
  • Langosta Beach - 9 min drive
  • Playa Tortugas - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Cambalache - 1 min walk
  • Starbucks - 2 min walk
  • Starbucks - 4 min walk
  • Hooters - 4 min walk
  • Ah Cacao Chocolate Café - 3 min walk
Map

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla features a rooftop terrace and puts you just steps from La Isla Shopping Mall. Guests can indulge in deep-tissue massages, and Azulinda Cafe & Bar serves breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the helpful staff.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 174 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, up to 22 lbs per pet)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business center
  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Television in common areas
  • Communal living room
  • Fitness center
  • An outdoor pool
  • Designer stores on site
  • Shopping mall on site
  • Spa services
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Low-height desk
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Dining

Azulinda Cafe & Bar - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room Service - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Frequently asked questions

Does Canopy by Hilton Cancun La Isla offer free cancellation for a full refund?
Yes, Canopy by Hilton Cancun La Isla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Canopy by Hilton Cancun La Isla?
As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Canopy by Hilton Cancun La Isla on Jun 8, 2023 start from $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Canopy by Hilton Cancun La Isla?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Canopy by Hilton Cancun La Isla?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Canopy by Hilton Cancun La Isla?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Canopy by Hilton Cancun La Isla?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Canopy by Hilton Cancun La Isla?
No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Canopy by Hilton Cancun La Isla and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Canopy by Hilton Cancun La Isla also has a picnic area and a garden.
Are there restaurants at or near Canopy by Hilton Cancun La Isla?
Yes, there's an onsite restaurant, Azulinda Cafe & Bar.
What's the area around Canopy by Hilton Cancun La Isla like?
Canopy by Hilton Cancun La Isla is located on the waterfront in Zona Hotelera, a short 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 9 minutes' walk from Kukulcan Plaza Shopping Mall.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

enjoyable
Great hotel, obviously there are other resorts which are different but as a hotel I enjoyed my stay. Hot tub was cool, pool was nice. the area around was nice. not too far from the bars and coco bongo
Rashad, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Obin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it
Melanie, 3-night romance trip
Verified Expedia guest review

6/10 Good

Ben, 1-night trip
Verified Expedia guest review

2/10 Poor

Overcharged
They over charged me $349.00
Jack, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Great rooftop and room were nice. However, upon arrival the hotel could not find our reservation and our room was not ready and we arrived after 4 pm. They stated expedia had not communicated our reservation to them.
Erin Michelle, 1-night family trip
Verified Expedia guest review

4/10 Fair

While the room was nice, we had tons of issues with the rooftop bar service and check-out. Rooftop bar was slow despite having more staff than guests. We waited forever to get a drink initially and then the second time the guy took our order he just walk away and forgot all together - had to flag someone else down to order again. We had just landed and wanted to relax at the hotel but decided it wasn't worth it and left. Check-in and check-out issues. At check-in they "upgraded" us - ended up being on the bottom level with a view of the roof and on lagoon side when I paid for ocean view. At checkout they tried to charge us for the room at checkout despite prepaying on Orbitz and took way too long to sort out. Still not sure why the bottled water in the room is free but when we asked for two more they charge it to your room? At that point, our ride was waiting and we were ready to just leave but very frustrating experience all around especially for the cost.
Kelly, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Precious, 3-night trip
Verified Hotels.com guest review

6/10 Good

Verified Expedia guest review

10/10 Exceptional

We had a good stay. Would return.
Verified Expedia guest review