Guests
All properties in Cancun, Quintana Roo, Mexico

Canopy by Hilton Cancun La Isla

Luxury hotel with outdoor pool, connected to a shopping center, near La Isla Shopping Mall

  • Free WiFi and free parking
From
$179

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 66
1 / 66Pool
Boulevard Kukulcan S N Km 12 5, Cancun, 77500, QROO, Mexico
9.0.Superb.
  • property is absolutely beautiful but pool area is very limited since its on the roof &…

    Feb 16, 2022

  • Right next to La Isla mall and short walk to the beach. Staff Was very helpful. The rooms…

    Jan 26, 2022

See all 238 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 174 shared guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Zona Hotelera
  • La Isla Shopping Mall - 2 min walk
  • Aquaworld - 38 min walk
  • El Rey Ruins - 3.8 mi / 6.1 km
  • Tortuga Beach - 4 mi / 6.5 km
  • Delfines Beach - 4.6 mi / 7.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, 1 King Bed (Panoramic View)
  • Exclusive Double Room, 1 King Bed (Sunset Bay View)
  • Presidential Suite, 1 King Bed (Nichupte Bay View)
  • Signature Double Room, 2 Queen Beds (La Isla)
  • Premium Double Room, 2 Queen Beds (Sunset Bay View)
  • Superior Double Room, 2 Queen Beds (Sunrise View)
  • Superior Double Room, 1 King Bed (Sunrise View)
  • Signature Double Room, 1 King Bed (La Isla Room)
  • Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

What’s around

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 2 min walk
  • Aquaworld - 38 min walk
  • El Rey Ruins - 3.8 mi / 6.1 km
  • Tortuga Beach - 4 mi / 6.5 km
  • Delfines Beach - 4.6 mi / 7.4 km
  • Langosta Beach - 4.7 mi / 7.6 km
  • Mujeres Beach - 14.9 mi / 24 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
map
See on map
Boulevard Kukulcan S N Km 12 5, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Up to 22 lbs
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Water dispenser

Things to do

  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Ecotours nearby

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 3

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2020
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Shared accommodations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Dining

Azulinda Cafe & Bar - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room Service - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Service fee: 10.00 percent

Optional extras

  • Breakfast costs between USD 15 and USD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per stay

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

  • Canopy By Hilton Cancun Isla
  • Canopy by Hilton Cancun La Isla Hotel
  • Canopy by Hilton Cancun La Isla Cancun
  • Canopy by Hilton Cancun La Isla Hotel Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Canopy by Hilton Cancun La Isla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
  • Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant, Azulinda Cafe & Bar. Nearby restaurants include Siete (3-min walk), Mb Restaurant (4-min walk), and Ruth's Chris Steak House (9-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (12-min drive) and Codere Casino Paseo Cancun (15-min drive) are both nearby.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Canopy by Hilton Cancun La Isla also has a picnic area and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Very very nice hotel but it’s not on the beach

    cathy, 1 night trip with friends, Jan 12, 2022

    Verified Travelocity guest review

  • 8.0.Very Good

    A great property to stay at if you don’t want to do the resort style hotel… This is just like a regular stay at a hotel in the states… Brand new property clean great views of the ocean and lagoon… Rooftop pool is amazing with bar area… The only negative I had was that it is a 15 minute walk to the nearest public access beach and there is no shuttle. There was also a $55 a day resort fee and the front desk really couldn't explain what that covered other than the free Wi-Fi the list on their website

    Edward, 3 night business trip, Jan 7, 2022

    Verified Expedia guest review

  • 6.0.Good

    The property is well located at the shopping mall. The staff is not friendly and lack know how. The amenities are okay. The room service after 10pm is only cold food.

    Gloria, 1 night family trip, Jan 5, 2022

    Verified Expedia guest review

  • 2.0.Poor

    Staff rude and unhelpful.

    Lisa, 1 night trip, Jan 3, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice stay

    Alfredo, 6 night family trip, Dec 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful view!! And very close to all the activities. The city bus was a great way to go to places and it stopped right across the street.

    Sarah, 6 night romance trip, Dec 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Stay Canopy

    This place is so versatile. It’s next to food, shopping and entertainment. It was easy check in and out with friendly staff. Definitely would stay again. Clean and modern.

    Dominique, 2 night business trip, Dec 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location

    Burl, 2 night trip with friends, Dec 6, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Canopy by Hilton Cancun La Isla is in a great location, right next to the La Isla outlet mall. The rooftop bar/pool area is also fantastic with a great view. The room was alright, we asked for a partial ocean view but what we really got was a view of the street and other hotels. Overall it was a good hotel, just did not meet our expectations for the price.

    Marcus, 2 night romance trip, Nov 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was ok

    Nelson, 2 night trip with friends, Nov 24, 2021

    Verified Expedia guest review

See all 238 reviews