The Garden Hotel Guangzhou, Guangzhou

The Garden is our go to hotel in Guangzhou. However, check-in was a disaster after a 18 hour flight to find that they had over booked the hotel and did not have any of the 4 rooms I had booked months prior with Hotels.com available. It took 2 hours to get a dumpy apartment that we all had to share. The manager was nice and we were able to get rooms the next night but it was a horrific experience. Many other guests around us were experiencing the same issues at the desk

I'm told this used to be the FIRST CLASS hotel downtown...NOT so much anymore. Grout in Bathrooms need better cleaning,,Dark to Black in areas,, looks like MOLD... Room was ok, Bed a little hard. Service was OK. TV's in room quite Old, No HDMI ports - only RCA and S Video. couldn't watch movie off my computer. Towels and Amenities were nice. Nice steam and sauna rooms, Big pool. The Biggest issue for me was the Breakfast. it's Big,, as in spread out ,, but the food quality was not the greatest or the selections were minimal. I stayed there 3 days... I stay at about 4 other hotels in GZ and this was the bottom Buffet i had eaten at. Don't misunderstand me.. the food was edible, But the quality and taste just was a little BLAND, and Plain. The BIG PLUS,, was being downtown and walking to the malls and stores.. The price i paid was actually Cheaper than where i was staying the other times, which was signal to me that the hotel needed occupancy and most of my collages heard i was there expected that i was paying way too much for a room, which i wasn't 107 a night including 1 breakfast. My other Hotels were 125 a night. I walked the premises and gardens and it was maintained, but if you travel a lot , you could see the signs that corners were being cut to reduce costs.... Id give it 3.5 stars

Staff is awesome. Bellman Koby is always outstanding. Front desk manager , Tina is super kind attractive and helpful!

Pretty good hotel with their own VPN so you can access all overseas website with no restriction.