All hotels in West Springfield, Massachusetts, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Regency Inn & Suites, West Springfield

2 stars
21 Baldwin StreetWest SpringfieldMA01089United States of America, ‏800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.0 / 5
Food
Delicious food
Service
Fantastic service
Location
Location is ok
Amenities
Bad amenities
139See all 139 Hotels.com reviews
From 275 reviewsTripAdvisor Traveller Rating

Regency Inn & Suites, West Springfield

Hotel Info: 866-539-8117

from $88
  • Standard Room, 2 Double Beds, Non Smoking
  • Smoking Double Bed
  • Standard Room, 1 King Bed, Non Smoking
  • Smoking King
  • Non-Smoking King
  • Non-Smoking Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 48 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking (limited)

  • Extended parking *

  • Free nearby parking

Other information

  • Smoke-free property

Also known as

  • Regency Inn West Springfield
  • Regency West Springfield

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Cleaning deposit: USD 250.00 per stay

Pet deposit: USD 250.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Extended parking is available for an extra charge

Rollaway beds are available for USD 30.00 per night

In the hotel

Food and drink
  • Free continental breakfast on weekdays
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 800
  • Conference space size (meters) - 74
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Number of buildings/towers - 1
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Regency Inn & Suites, West Springfield’s small print

Also known as

  • Regency Inn West Springfield
  • Regency West Springfield

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Mandatory fees

Cleaning deposit: USD 250.00 per stay

Pet deposit: USD 250.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Extended parking is available for an extra charge

Rollaway beds are available for USD 30.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.0 /5 from 139 reviews

Regency Inn & Suites, West Springfield
Excellent4.0 / 5
AugReg
This was an enjoyable stay. This was a small hotel which attempted to treat its guess as family. With the exception of the pool being serviced during our stay, and some rooms not equipped with thermostats, things went well. We walked during the day. I rated this hotel a 4/5 based on the relative value for cost.
1 night family trip
Regency Inn & Suites, West Springfield
Fair2.0 / 5
Staff was pleasant while checking in. There was no remote for the tv in the room and only one set of towels. Our three calls to the front desk went unanswered. Hotel was quiet at night. We would stay here again.
1 night romance trip
Regency Inn & Suites, West Springfield
Excellent4.0 / 5
Quality of Service
Very friendly front desk staff. Helpful with driving directions and local restaurants.
1 night family trip
Regency Inn & Suites, West Springfield
Excellent4.0 / 5
great service
Outside needs a facelift but the room and service were great
1 night family trip
Regency Inn & Suites, West Springfield
Fair2.0 / 5
A disappointment for sure!
The hotels desk clerk was a little like a police interrogation and to be told there was no visitors and everyone staying which we had reserved 2 rooms with 4 adults everyone had to produce IDs which were photo copied? Along with the application like form upon check in was a little much. room was 90 degrees when we walked in. The in your face Hindu religion? presence was everywhere lobby, hallways not talking just art but literature, religious leaders posters, shrine like everywhere, even their Hindu bible I guess in all the rooms. Forget calling the desk from your room tried several times and the breakfast was a joke! I have stayed in a lot of hotels all over the country and this was a little much!
1 night trip with friends

See all reviews

Regency Inn & Suites, West Springfield

Is the description of this hotel not correct? Tell us