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Mercure Hotel Hamburg City

4-star hotel with restaurant, near Miniatur Wunderland

  • Free WiFi
From
$89

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Junior Suite, 1 Double Bed with Sofa bed - Bathroom
  • Privilege, Room - Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 99
1 / 99Hotel Bar
Amsinckstr. 53, Hamburg, 20097, HH, Germany
8.6.Fabulous.
  • Although the hotel is not city center, two bus stations are within a three minute walk of…

    Sep 4, 2020

  • Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff…

    Oct 16, 2019

See all 164 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Parking available
    • Free WiFi
    • Pet-friendly
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 187 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • Sauna
    • Self parking

    For families

    • Private bathroom
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping
    • Laundry facilities

    What’s around

    • In Hammerbrook
    • Inner Alster Lake - 22 min walk
    • Hamburg City Hall - 24 min walk
    • Miniatur Wunderland - 27 min walk
    • Hamburg Dungeon - 27 min walk
    • Hamburg Cruise Center - 32 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room, 1 Double Bed
    • Superior Room, 2 Twin Beds
    • Superior Room, 1 Double Bed with Sofa bed
    • Junior Suite, 1 Double Bed with Sofa bed
    • Privilege, Room, 1 King Bed with Sofa bed
    • Privilege, Room, 1 King Bed
    • Privilege, Room, 1 Queen Bed
    • Superior Room, 1 Queen Bed with Sofa bed

    What’s around

    Landmarks

    • In Hammerbrook
    • Inner Alster Lake - 22 min walk
    • Hamburg City Hall - 24 min walk
    • Miniatur Wunderland - 27 min walk
    • Hamburg Dungeon - 27 min walk
    • Hamburg Cruise Center - 32 min walk
    • St. Michaelis Church - 35 min walk
    • Elbe Philharmonic Hall - 35 min walk
    • Reeperbahn - 41 min walk
    • Hamburger Dom - 42 min walk
    • St. Pauli Piers - 43 min walk

    Getting around

    • Hamburg Airport (HAM) - 16 min drive
    • Hamburg Central Station - 16 min walk
    • Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
    • Elbbrücken Station - 28 min walk
    • Hammerbrook S-Bahn - 8 min walk
    • Steinstrasse U-Bahn - 10 min walk
    • South Central U-Bahn - 13 min walk
    map
    See on map
    Amsinckstr. 53, Hamburg, 20097, HH, Germany

    At a glance

    Hotel size

    • This hotel has 187 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed*
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (EUR 20.00 per day)
    • Wheelchair-accessible parking on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Room service (during limited hours)

    Things to do

    • Free use of nearby fitness center
    • Sauna
    • Bicycle rentals on site
    • Sailing nearby

    Working away

    • Business center
    • Meeting rooms
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Terrace

    Accessibility

    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • English
    • French
    • German
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Sleep well

    • Hypo-allergenic bedding available
    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • 49-inch LCD TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    Bar/Bistro - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 6.00 per person, per night

    Optional extras

    • Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 10 for children (approximately)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of EUR 15 per pet, per night

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs EUR 20.00 per day

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast and dinner.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Policies

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Mercure Hamburg City
    • Mercure Hotel Hamburg City
    • Mercure Hamburg City Hamburg
    • Mercure Hamburg
    • Mercure Hotel Hamburg City Hotel
    • Mercure Hotel Hamburg City Hamburg
    • Mercure Hotel Hamburg City Hotel Hamburg

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Mercure Hotel Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs EUR 20.00 per day.
    • Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Food and water bowls are available.
    • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant, Bar/Bistro. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Lunch House (8-min walk), Al Lido (9-min walk), and Fresh Food Factory (9-min walk).
    • No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
    • Have fun during the warmer months with activities nearby such as sailing. Mercure Hotel Hamburg City also has a sauna.
    8.6.Fabulous.
    • 8.0.Very Good

      The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee. I would stay again, but I wouldn't include the breakfast.

      2 night business trip, May 6, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      ice rooms and friendly staff

      Nice rooms, friendly staff.

      Maximilian, 1 night business trip, Sep 30, 2020

      Verified Hotels.com guest review

    • 8.0.Very Good

      Friendly and supportive staff at reception desk

      Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!

      Maximilian, 1 night business trip, Sep 28, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Nice hotel

      Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.

      Maximilian, 1 night business trip, Sep 27, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very convenient

      Business trip. Very convenient! Nice harbor theme in hotel

      Maximilian, 1 night business trip, Sep 26, 2020

      Verified Hotels.com guest review

    • 8.0.Very Good

      Nice place close to city center

      Nice place close to city center. Food was reasonable good as well.

      1 night business trip, Sep 25, 2020

      Verified Hotels.com guest review

    • 8.0.Very Good

      Family stay

      We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.

      Julie, 1 night family trip, Sep 23, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Really COOL consept in the room.

      Terje, 1 night family trip, Jul 15, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      A decent and low cost stay

      The hotel was pleasant, nice staff and comfortable for the money.

      Benjamin, 2 night business trip, Jun 5, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Ok hotel.

      Mooie locatie en vriendelijk personeel. De schoonmaak liet wat te wensen over en de kasten op de kamer, met de metaal container stijl deuren, waren behoorlijk lawaaierig. Het ontbijt was goed, maar mag om de paar dagen wel eens veranderd worden. De pannekoek machine voor de kleintjes is een ramp. Erg traag en valt om de paar pannenkoeken uit. Het parkeren is (net als bij veel Duitse hotels) vreselijk. Te kleine plaatsen en te weinig er van. Kortom, wel comfortabel maar niet voor herhaling vatbaar.

      Paul, 4 night family trip, Oct 21, 2021

      Verified Hotels.com guest review

    See all 164 reviews