6/10 Good
3 May 2023
Disappointed w/ Hotels.com
It turns out, our friends who were traveling with us had a spectacular room. They booked directly with the hotel. We booked with Hotels.com, paid significantly more than they did, and got a hole in the wall with barely room to walk around the bed, a bathroom with a glass slider that didn’t fully close instead of a door, etc. The hotel staff moved us after much cajoling, to a little bigger room, with a functioning bathroom door, a hanging shoe bag instead of drawers or shelves and lights that were on hanging electrical cords. Plus, our friends’ rate included breakfast, which would have cost us an extra 28 euros pp daily had we opted to take it! The staff was exceedingly nice and the location was great - the positives!
Debrah
Debrah, 3-night trip
Verified Hotels.com guest review