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1 room, 2 adults

Nairobi Serena Hotel, Nairobi

5-star5 stars
Kenyatta Avenue / Processional Way, Nairobi, Kenya

Luxury hotel with spa, near University of Nairobi
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Tasty breakfast
Delicious food
Awesome vibe
Great room
38See all 38 reviews
From 989 reviews

TripAdvisor Traveller Rating

Nairobi Serena Hotel, Nairobi

from $295
  • Deluxe Room
  • Superior Room
  • Executive Suite
  • Suite, Garden Area
  • Business Suite

What’s around Nairobi Serena Hotel, Nairobi


  • Heart of Nairobi
  • University of Nairobi - 0.9 mi / 1.5 km
  • Yaya Centre - 2.6 mi / 4.2 km
  • United Nations Office at Nairobi - 5.6 mi / 9.1 km
  • Central Park - 0.2 mi / 0.4 km
  • Nairobi Gallery - 0.3 mi / 0.5 km
  • Teleposta Towers - 0.5 mi / 0.8 km
  • Kenyatta Mausoleum - 0.5 mi / 0.9 km

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 28 min drive
  • Nairobi Station - 26 min drive
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 183 rooms
  • This hotel is arranged over 3 floors


  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Swim-up bar
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.


Cafe Magreb - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This café serves light fare only.

The Aksum Bar - Overlooking the garden, this lobby lounge serves light fare only.

The Mandhari - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Nairobi Serena Hotel, Nairobi’s small print

Also known as

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.8 From 38 reviews

Nairobi Serena Hotel, Nairobi
Nairobi Serena
Wonderful hotel with gracious and helpful staff
Anna, us2 night romance trip
Nairobi Serena Hotel, Nairobi
Very Good8.0
Excellent Customer Service Wins the Day
The Nairobi Serena is conveniently located in the Central Business District (CBD) in Nairobi. To save time, I'd often walk to the KICC venue for meetings - it's about a 15 minute walk. I'd say that the best features of the hotel are the excellent customer service, Cafe Maghreb, and on-site spa facilities. The rooms are of a comfortable size and include gratis mini-bar, and tea/coffee making facilities. The bathrooms are average (3 out of 5)- in particular, the shower and toilet could be enhanced to match the quality of the room and status of the hotel. In summary - a solid 4 out of 5 overall for the hotel, with 5 out of 5 for the customer service and spa.
A Traveler, us4 night business trip
Nairobi Serena Hotel, Nairobi
Waitng far a flight
Stayed while waiting for an early flight the next morning. Very nice hotel with an excellent dinning room and a great bar. Room was comfortable, clean and more than adequate in size.
A Traveler, us1 night romance trip
Nairobi Serena Hotel, Nairobi
This is an amazing hotel - truly first class in all respects. Beautiful, outstanding service and wonderful food. We felt very spoiled and were sad to leave.
Donna K, us3 night family trip
Nairobi Serena Hotel, Nairobi
A/C kept overheating and kept going on and off. the maintenance staff had to visit my room at least 3 times to rectify the situation. It affected my rest and mood.
Gary, ca4 night business trip

See all reviews

Nairobi Serena Hotel, Nairobi

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