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Nairobi Serena Hotel, Nairobi

5 stars
Kenyatta Avenue / Processional WayNairobiKenya, ‏800-491-6126
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Excellent4.5 / 5
Location
Great location
Service
Fantastic service
Wellness Area
Great wellness & sports facilities
Bar and Beverages
Standard bar
59See all 59 Hotels.com reviews
From 775 reviewsTripAdvisor Traveller Rating

Nairobi Serena Hotel, Nairobi

Hotel Info: 866-539-8117

from $175
  • Executive Suite
  • Superior Room
  • Business Suite
  • Suite, Garden Area
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 183 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Also known as

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Swim-up bar
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This café serves light fare only.

The Aksum Bar - Overlooking the garden, this lobby lounge serves light fare only.

The Mandhari - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Nairobi Serena Hotel, Nairobi’s small print

Also known as

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 59 reviews

Nairobi Serena Hotel, Nairobi
Outstanding5.0 / 5
This is an amazing hotel - truly first class in all respects. Beautiful, outstanding service and wonderful food. We felt very spoiled and were sad to leave.
3 night family trip
Nairobi Serena Hotel, Nairobi
Outstanding5.0 / 5
Authentic Luxe
Good location- truly luxe
1 night business trip
Nairobi Serena Hotel, Nairobi
Excellent4.0 / 5
Great Trip
FIne - except for the person in the room next door flooding the hallway by letting their bath overrun
2 night business trip
Nairobi Serena Hotel, Nairobi
Outstanding5.0 / 5
5starsds
World class services, clean and quite.
1 night family trip
Nairobi Serena Hotel, Nairobi
Outstanding5.0 / 5
Serena
best hotel in Nairobi to my knowledge, very kind staff, very good food, nice rooms
4 night business trip

See all reviews

Nairobi Serena Hotel, Nairobi

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