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1 room, 2 adults

Nairobi Serena Hotel, Nairobi

5-star5 stars
Kenyatta Avenue / Processional Way, Nairobi, Kenya

Luxury hotel with spa, near University of Nairobi
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 1,014 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Delicious food
Awesome vibe
Great room

Nairobi Serena Hotel, Nairobi

from $250
  • Deluxe Room
  • Superior Room
  • Executive Suite
  • Suite, Garden Area
  • Business Suite

What’s around Nairobi Serena Hotel, Nairobi


  • Heart of Nairobi
  • University of Nairobi - 14 min walk
  • Yaya Centre - 42 min walk
  • Central Park - 5 min walk
  • Nairobi Gallery - 6 min walk
  • Teleposta Towers - 8 min walk
  • Uhuru Park - 10 min walk
  • National Assembly Building - 11 min walk

Getting around

  • Nairobi (WIL-Wilson) - 6 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 19 min drive
  • Syokimau Station - 17 min drive
  • Nairobi Station - 26 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 183 rooms
  • This hotel is arranged over 3 floors


  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Swim-up bar
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.


Cafe Magreb - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This café serves light fare only.

The Aksum Bar - Overlooking the garden, this lobby lounge serves light fare only.

The Mandhari - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Nairobi Serena Hotel, Nairobi’s small print

Also known as

  • Hotel Nairobi Serena
  • Nairobi Serena Hotel Hotel
  • Nairobi Serena Hotel Nairobi
  • Nairobi Serena Hotel Hotel Nairobi
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 40 reviews

Exceptional 10.0
Nairobi Serena
Wonderful hotel with gracious and helpful staff
Anna, us2 night romance trip
Very Good 8.0
Excellent Customer Service Wins the Day
The Nairobi Serena is conveniently located in the Central Business District (CBD) in Nairobi. To save time, I'd often walk to the KICC venue for meetings - it's about a 15 minute walk. I'd say that the best features of the hotel are the excellent customer service, Cafe Maghreb, and on-site spa facilities. The rooms are of a comfortable size and include gratis mini-bar, and tea/coffee making facilities. The bathrooms are average (3 out of 5)- in particular, the shower and toilet could be enhanced to match the quality of the room and status of the hotel. In summary - a solid 4 out of 5 overall for the hotel, with 5 out of 5 for the customer service and spa.
us4 night business trip
Exceptional 10.0
Waitng far a flight
Stayed while waiting for an early flight the next morning. Very nice hotel with an excellent dinning room and a great bar. Room was comfortable, clean and more than adequate in size.
us1 night romance trip
Exceptional 10.0
Mostly Positive - I look forward to returning!
Serena Nairobi offers a wonderful oasis close to the city centre. The recent upgrades and renovations have seen a big improvement in the overall ambience. The property is clean and well maintained. The hotel has a lot of character and charm that differentiates it from the usual chain upper-end hotels. The reception staff is friendly and helpful, as is the dining staff. Unfortunately, meal service on the pool side patio and Cafe Maghreb is quite slow, although the food is very good. The breakfast buffet is excellent. The new restaurant, H and S, offers and interesting choice of pan-asian dishes, although it tends to be a bit noisy.
ca1 night romance trip
Good 6.0
A/C kept overheating and kept going on and off. the maintenance staff had to visit my room at least 3 times to rectify the situation. It affected my rest and mood.
Gary, ca4 night business trip

Nairobi Serena Hotel, Nairobi

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