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Hotel Ma'xanab
Adults-only beachfront hotel with spa, near Tulum Beach
- Free cooked-to-order breakfast, free WiFi, and free parking
- Collect stamps
- Price Guarantee
From$764$535Price available on 13 Jun 2022
Restrictions related to your trip
This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Carretera Tulum-Boca Paila, Tulum, 77760, QROO, Mexico
9.8.Exceptional.137 verified Hotels.com guest reviews
Maxanab was such an incredible experience. The location is perfect, on the beach, calm,…
Feb 12, 2022
Very good Hotal Very nice & clean
Feb 10, 2022
Official standards
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Guests are provided with free hand sanitizer
Guests rated location
Dining options48 positive mentions
Walkable47 positive mentions
Safe44 positive mentions
Convenient43 positive mentions
Quiet31 positive mentions
- Free breakfast
- Free parking
- Pool
- Free WiFi
- Gym
- Non-smoking
Property highlights
Main amenities
- 16 smoke-free guestrooms
- Daily housekeeping
- On the beach
- Restaurant and bar/lounge
- Full-service spa
- Outdoor pool
What’s around
- On the beach
- Tulum Beach - 1 min walk
- Tulum National Park - 35 min walk
- SFER IK - 24 min walk
- Sian Ka'an Biosphere Reserve - 2.5 mi / 4.1 km
- Playa Paraiso - 2.9 mi / 4.7 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Suite Ground Floor Ocean Front
- Suite First Floor Ocean Front
- Suite Ground floor Ocean view
- Suite First Floor Ocean View
- Suite Ground Floor Jungle view
- Suite 15 Ground floor Garden View
- Suite Ground floor Garden view
- Suite First Floor Garden View
- Suite First floor Jungle view
What’s around
Landmarks
- On the beach
- Tulum Beach - 1 min walk
- Tulum National Park - 35 min walk
- SFER IK - 24 min walk
- Sian Ka'an Biosphere Reserve - 2.5 mi / 4.1 km
- Playa Paraiso - 2.9 mi / 4.7 km
- Las Palmas Public Beach - 2.6 mi / 4.1 km
- Tulum Mayan Ruins - 3.7 mi / 5.9 km
- Playa Ruinas - 5.5 mi / 8.9 km
- Gran Cenote - 6.1 mi / 9.8 km
- Playa Akun - 4.3 mi / 6.9 km
map
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See on map
Carretera Tulum-Boca Paila, Tulum, 77760, QROO, Mexico
At a glance
Hotel size
- This hotel has 16 rooms
Arriving/leaving
- Check-in time 3:00 PM-11:00 PM
- Check-out time is noon
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Special check-in instructions
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite parking limited
Other information
- Smoke-free property
- Caters to adults only
In the hotel
Food and drink
- Free cooked-to-order breakfast daily
- Restaurant
- Bar/lounge
- Beach bar
- Room service (during limited hours)
Things to do
- Beach umbrellas
- Beach towels
- Number of outdoor pools - 1
- Pool umbrellas
- Fitness facilities
- Full-service spa
- Access to nearby outdoor pool
Services
- Front desk (limited hours)
- Concierge services
- Tours/ticket assistance
- Multilingual staff
Facilities
- Safe-deposit box at front desk
- Garden
- Terrace
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Ceiling fan
- Espresso maker
- Bathrobes
- Slippers
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
- Premium bedding
- Memory foam mattress
Things to enjoy
- Individually decorated
- Individually furnished
- Separate dining area
- Furnished balcony
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer
Be entertained
- MP3 docking station
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Ma'xanab. Massages are available on the beach and in the spa; other services include deep-tissue massages and sports massages.
The spa is open daily.
Fees & policies
Pool, spa, and gym (if applicable)Pay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- Pool access available from 8:00 AM to 10:00 PM
Hygiene and cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and cash.
Also known as
- Hotel Ma'xanab Hotel
- Hotel Ma'xanab Tulum
- Hotel Ma'xanab Hotel Tulum
*See fees and policies for additional details or extra charges
FAQs
- Yes, Hotel Ma'xanab does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Parking spots may be limited.
- Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
- Sorry, pets and service animals aren't allowed.
- You can check in from 3:00 PM - 11:00 PM. Check-out time is noon.
- Yes, there's an onsite restaurant. Nearby restaurants include posada margherita (3-min walk), Restaurante Las Estrellas (7-min walk), and El Tabano (7-min walk).
- Hotel Ma'xanab has a spa, an outdoor pool, and a fitness center, as well as a garden and access to a nearby outdoor pool.
9.8.Exceptional.137 verified Hotels.com guest reviews
- 10.0.Exceptional
It was perfect. Away from the hustle and bustle a bit (which we wanted). Service was top notch and everything was seamless from booking transportation from the airport, in room Covid tests, communication with the front desk was great on their WhatsApp. We loved it and will be back!
Alicia, 4 night romance trip, Feb 9, 2022
Verified Expedia guest review
- 10.0.Exceptional
We had to reschedule and were able to with clear direction.
Samuel C, 3 night romance trip, Jan 19, 2022
Verified Expedia guest review
- 10.0.Exceptional
Highly recommend staff is A1
Steven, 3 night trip with friends, Dec 14, 2021
Verified Expedia guest review
- 10.0.Exceptional
Wonderful!
Nancy, 5 night romance trip, Dec 12, 2021
Verified Expedia guest review
- 10.0.Exceptional
Beautifully nested in Tulum with the most amazing staff and the best food we’ve had. Highly highly recommend
Arjun, 3 night romance trip, Dec 10, 2021
Verified Expedia guest review
- 10.0.Exceptional
This hotel was beyond my expectations. The staff is so welcoming and friendly. The food is delicious and the presentation is stunning. Patricio in front desk was able to answer any questions and make reservations for us. He is amazing along with Paulina in front desk. I felt right at home. The guys in the restaurant and beach club area left me with no words. Carlos, Roberto, and Jose Manuel in the beach club gave the best service. So personable and friendly. Hermelindo who was our server for breakfast most of the time has such a big heart and a beautiful person. Thank you all for making our stay truly amazing. We will be back!
priscilla, 4 night romance trip, Dec 8, 2021
Verified Travelocity guest review
- 10.0.Exceptional
The location was perfect very private, not to close to the night life, but if that is your thing it's only a 5-10 minute walk on the beach. The Restaurant was surprisingly very good, food was wonderful. Staff are the best, very professional. I would definitely book again!
Kevin, 4 night trip with friends, Nov 30, 2021
Verified Expedia guest review
- 10.0.Exceptional
Hotel Ma'xanb is a beautiful boutique hotel with a natural, earthy aesthetic. Staff was very friendly and helpful.
Debi, 3 night romance trip, Nov 14, 2021
Verified Orbitz guest review
- 10.0.Exceptional
The place was sensational and the staff was professional from start to finish! Also their Golden Burger es to die for, would definitely be coming back!
Osvaldo, 5 night romance trip, Nov 9, 2021
Verified Expedia guest review
- 8.0.Very Good
This is a hard review to write. In many ways the hotel is perfect (great room design, very good food and cocktails, wonderful bath products) but in the end I wouldn't stay here again. We had an ocean front room but unlike our room at encantada down the beach I didn't think it made the most of its setting. We heard the music from their bar and restaurant from sunrise until 11pm or so. I'd rather hear the ocean and even at night there is no screen on the door if you'd rather turn off ac and leave door open. There are some maintenance issues they could fix. On the other hand it's more lively and less honeymoon only vibe which would be good for some younger guests if you're looking to have fun while in luxury. All this to say it's wonderful but at this price it should be perfect and the energy wasn't for me.
Matthew, 1 night trip with friends, Nov 9, 2021
Verified Expedia guest review