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Novotel Rotorua Lakeside, Rotorua

4.5-starOfficial New Zealand Rating provided by Qualmark®
9-11 Tutanekai StP O Box 348, Rotorua3201New ZealandGreat location! See map

Luxury hotel in Rotorua with indoor pool, restaurant
  • Free parking
Very Good8.2
Location
Great location
Service
Fantastic service
Bar and Beverages
Bar is awesome
Cleanliness
Quite clean
302See all 302 Hotels.com reviews
From 2,689 reviewsTripAdvisor Traveller Rating

Novotel Rotorua Lakeside, Rotorua

from $142
  • Superior Room
  • Superior Room
  • Superior Room, Lake View
  • Superior Room, Lake View

At a glance

Key facts

Hotel size

  • This hotel has 199 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

Transportation

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Meeting rooms 7
  • Conference space size (meters) - 320
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
Freshen up
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Atlas - Onsite restaurant.

Novotel Rotorua Lakeside, Rotorua’s small print

Also known as

  • Lakeside Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: NZD 100 per night

Optional extras

Late check-out can be arranged for an extra charge of NZD 50

Full breakfast is offered for an extra charge of NZD 32 per person (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in public areas for NZD 10 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Novotel Rotorua Lakeside, Rotorua

Landmarks

  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Rotorua Night Market - 6 min walk
  • Rotorua i-SITE Visitor Centre - 6 min walk
  • Sir Howard Morrison Performing Arts Centre - 7 min walk
  • Rotorua Hospital - 7 min walk
  • Tama-te-Kapua Meeting House - 7 min walk
  • St. Faith's Anglican Church - 8 min walk
  • Tamaki Maori Village - 10 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive
  • Free self parking

Recent reviews

Very Good 8.2 From 302 reviews

Novotel Rotorua Lakeside, Rotorua
Exceptional10.0
Great Location!
The only minor negative thing is that they charged $10 a day for WiFi. However, if you sign up for their free loyalty program, then WiFi is free. Would’ve been nice to know that at the beginning of our stay. I was able to sign up as we were checking out and they removed the charges. Beds were comfy and the hotel is in a great location. Lots of dining and shops and an awesome free geothermal park within walking distance
Michele, us3 night trip
Novotel Rotorua Lakeside, Rotorua
Poor2.0
Poor choice for Rotorua
This is not a good place to stay. Worn out facilities in need of renovation, poor maintenance, poor staff, poor management. Very poor breakfast - sorry to have included it and paid extra for it. Made us sick (the runs). Some of the staff downright rude, most of the staff have no desire to satisfy their customers.
A Traveler, us1 night romance trip
Novotel Rotorua Lakeside, Rotorua
Poor2.0
Horrible worn shabby hotel with poor staff
What a messed up hotel - it's old, shabby in need of renovation and I think VERY poorly managed. Booked with the breakfast and the breakfast is HORRIBLE - they should be ashamed to serve such a breakfast. Not at all worth it. Almost would forego the prepaid shabby breakfast and pay for something decent outside. At checkin, I got so upset at the unhelpful employee telling me I would have to check out and check in again. Housekeeping almost non-existent ignoring the door sign to make up the room (had to request after-hours 'reduced' housekeeping service) and then on last night, they said it wasn't on their list to do. The breakfast buffet has a horrible 'liquid instant' coffee machine - but you can request brewed coffee from waitstaff - except the rude supervisor telling my partner that only the first coffee is included, if you order a second, you have to pay. What a joke. The room facilities are well worn - carpet faded and worn out, bathroom all worn and toilet leaks/runs. Yet, this place stays nearly fully booked. As long as people will pay and put up with this sub-standard mess, I guess there's no reason for them to improve. AVOID AT ALL COSTS!
Richard, us2 night romance trip
Novotel Rotorua Lakeside, Rotorua
Good6.0
Not Up To Standard For The Money
Hotel in general, good. Staff, good. However you can sense the place is working. Firstly breakfast. It's good but you need better management of the buffet. Most the selection too cold at 9am. Bacon, hash browns, cold. Boil eggs all cracked and cold. On checking out, you tried to charge me for the room at higher than agreed rate, tried to charge us breakfast, yet all was prepaid. A simple mistake? I think not. The hotel is in a great location and the staff all seem nice. What is lacking here is solid management with old school skills. Hope you iron out the kinks and then you will have a great hotel.
Stephen, us1 night family trip
Novotel Rotorua Lakeside, Rotorua
Exceptional10.0
Loved it, great location. Remodeling hotel so fumes were a but strong but otherwise great
Lil, us2 night family trip

See all reviews

Novotel Rotorua Lakeside, Rotorua

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