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1 room, 2 adults

The Lucerne Hotel, New York

4-star4 stars
201 W 79th St, New York, NY, 10024, United States of America

4-star hotel with restaurant, near Beacon Theater
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Service
Fantastic service
Food
Delicious food
Amenities
Amenities are not the best

The Lucerne Hotel, New York

from $119
  • Superior Double Room, 2 Double Beds, Non Smoking
  • Superior Room, 1 Queen Bed, Non Smoking
  • Superior Suite, 2 Queen Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking

What’s around The Lucerne Hotel, New York

Landmarks

  • In Upper West Side
  • Beacon Theater - 6 min walk
  • Central Park - 8 min walk
  • American Museum of Natural History - 11 min walk
  • Lincoln Center - 16 min walk
  • Metropolitan Opera House - 17 min walk
  • Columbus Circle - 23 min walk
  • Metropolitan Museum of Art - 23 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 25 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 41 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 33 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Caldwell, NJ (CDW-Essex County) - 29 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • New York Harlem 125th St. Station - 5 min drive
  • New York Penn Station - 5 min drive
  • New York Grand Central Terminal Station - 5 min drive
  • 79 St. Station - 2 min walk
  • 81 St. - Museum of Natural History Station - 8 min walk
  • 72nd St. Station (Broadway) - 8 min walk

At a glance

Key facts

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 13 floors

Check-in and check-out

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Health club
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1904
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English
  • French
  • Hebrew
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

The Lucerne Hotel, New York’s small print

Also known as

  • Hotel Lucerne
  • Lucerne Hotel
  • Lucerne Hotel New York
  • Lucerne New York
  • Lucerne Hotel New York City
  • The Lucerne Hotel Hotel
  • The Lucerne Hotel New York
  • The Lucerne Hotel Hotel New York

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 22.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Faxes
  • Concierge/valet service
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 55 per day

Breakfast costs between USD 3.5 and USD 20 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 1,633 reviews

Fair 4.0
Not Good
Checked into my room on my first night at about 11:30pm. Very tired after an exciting day in NYC. Reached for the remote to turn on TV, and after looking everywhere there is no remote. Called front desk to ask them to bring up a remote which they did. This remote did not work. Called again to ask for another remote. Next morning went to turn on the water for a shower. Water worked fine with great water pressure, but I could not turn the knob in the middle to switch to shower mode. Left/right/push/pull did not work. Mentioned to front desk, who said they would send engineering up to check this problem while I was out. While I am telling this story ( can not turn knob for shower) the manager keeps saying that this doesn't make sense, that I can't turn the knob to get the shower to work. Which was bizarre, and not what you are expecting to hear when reporting a problem. He also adds that he has stayed in many different hotels and has always been able to turn the shower knobs, really???? That's what you are going to say to your customer??? There was no sense of empathy of even understanding the problem. This person has no business being a manager, instead of making me feel better,he made me feel worse. I told him I would like to be comped in some manner for these inconveniences and he said because I had booked third party (Orbitz) he was unable to do that. It took one more day for them to get the shower fixed, left brass nuts/tubing on sink. Really poor
Norma, us5 night trip
Very Good 8.0
Great, convenient option on the Upper West Side
All the staff we encountered at the Lucerne were wonderful. The location can't be beat! We like staying on the Upper West Side because it is a bit more quiet and residential but you are in walking distance to Central Park, Times Square/Broadway, and plenty of options for eating and drinking. The Lucerne has a Duane Reade just across the street and the closest subway is on the same block. We were in a Superior Double and it was a bit tight for our family of four, which we expected in NY. The desk chair had arms and took up a lot of space since you couldn't push it under the desk so we asked them to remove it for our stay and they accommodated our request. The bathroom didn't have a fan and with a family of four showering, the ceiling was dripping with condensation every morning before we left. I found the beds to be quiet comfortable and the hotel and area to be quiet. I woke up each morning feeling well rested and ready to head out and explore. One elevator (out of two) was down during our stay. The elevators are very slow, so you need to have patience. They did allow guests to use the service elevator as needed due to this. The hotel does offer a 24 hour fitness center and 24 hour room service, which are nice to have as options. All in all, we had a good stay at the Lucerne and I would recommend it to others looking to stay on the Upper West Side.
Jennifer C, us5 night family trip
Poor 2.0
Loyal Customers Are Not Valued by The Lucerne
I have been staying at The Lucerne for one to five nights a year for at least the past seven years. I never minded that it was out of the way, in a sleepy part of the city that never sleeps. I recommended it to friends and came to know the bellmen after seeing them year after year. It was a place very close to my heart after so many years of happy memories there with my family. Sadly, loyalty is not always mutual. I made a reservation to stay on Sunday, 15 December 2019 and then realized that I would have to reschedule for the following week. After so many years as a loyal customer, I was a few hours late in changing my reservation and requested that they accommodate me. I did not even receive the courtesy of a response for 36 hours! Then I was shocked to learn that The Lucerne plans to charge me for the stay, even though I never used the room. They may be within their rights to do so, but this pettiness on their part speaks volumes about how their customer service has plummeted. Clearly they do not value their most loyal customers. The night I needed to reschedule was one of their value nights, so the amount of money in dispute is not the sticking point. It is the fact that they could not extend me the smallest courtesy. Hotels.com tried to intervene on my bahalf, but was ineffective, even though I am a Gold Member. It is all very disconcerting, to know how little my business is appreciated.
Michelle, us1 night family trip
Exceptional 10.0
Our Manhattan go-to hotel
The Lucerne has become our go-to hotel for stays in NYC. It's just a block away from the 1 train which is a straight shot up from Penn Station (though not handicapped accessible, if you have heavy luggage or strollers or wheelchairs, you'll want to get off at 72nd Street and go up Amsterdam Avenue). There is an amazing selection of restaurants in the area, including Barney Greengrass (old school deli-style smoked fish), Jacob's Pickles (all kinds of wonderful handmade pickles), branches of Le Pain Quotidien and Maison Kayser (French-style bakery, pastry, and coffee), outstanding Sichuan cookery (Grand Sichuan and Han Dynasty, at least), and fine French (Nice Matin) and Italian (Coppola's) within a stone's throw. There are two lovely coffee shops (Noi and Irving Farm) within a block, and great bagels to boot. The hotel is one of the best deals that I've found for a suite with two queen beds, a refrigerator and microwave, and a separate sitting room; this has been essential for our traveling circus of a family of four. TV service is good (Time Warner Cable with on demand options). WiFi is OK -- solid though with large numbers of people signed on, upload times can be slow even at 4 am. Water pressure is mostly solid and beds and couches alike are comfortable. We love this spot, and we'll keep coming back for cozy queen suites.
James C, usFamily trip
Good 6.0
Old and not charming.
The rooms have tired looking carpeting that don’t contribute to a clean feeling. The beds are covered in heavy baroque bedspreads and matching pillowcases. When you take them off to store them, they take up the whole closet. There was no top sheet. The room smelled of a disinfectant used to cover up odors. There was no hot water at all-freezing cold shower and there was a loud dripping and clanking sound from the wall that went on all night. When we complained to the manger she was very apologetic and moved us to a nicer room that didn’t smell and didn’t have a dripping sound but still same heavy bed coverings. As this room was larger, storing them wasn’t as big an issue. It was very nice of her to move us and upgrade us, but I feel that it’s not right to put a guest in a subpar room to begin with and then to make amends afterwards. If they know they have a boiler problem and a problem with the radiator in a certain line, they have no right putting guests in those rooms. On a positive note, the staff was very helpful in general and the location is great.
us3 night romance trip

The Lucerne Hotel, New York

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