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Best Western Hartford Hotel & Suites, Hartford

2.5 stars
185 Brainard RdHartfordCT06114United States of America, 866-925-8648
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Good3.9 / 5
Service
Fantastic service
Cleanliness
Clean
Breakfast
Tasty breakfast
Amenities
Amenities are not the best
146See all 146 Hotels.com reviews
From 297 reviewsTripAdvisor Traveller Rating
  • Hartford, CT (HFD-Hartford - Brainard) 3-min drive; 1.1 miles/1.7 km
  • Hartford, CT (BDL-Bradley Intl.) 21-min drive; 17.7 miles/28.5 km
  • Hartford Union Station 8-min drive; 4 miles/6.5 km
  • Windsor Station 14-min drive; 9.8 miles/15.7 km
  • Berlin-Kensington Station 19-min drive; 13.5 miles/21.8 km
  • Free self parking
  • Free extended parking
  • Free RV, bus, and truck parking
  • Free area shuttle
  • Free train station pick-up
  • Free shopping center shuttle

Best Western Hartford Hotel & Suites, Hartford

Hotel Info: 866-925-8648

from $110
  • Junior Suite
  • Deluxe Room
  • Standard Room, 1 Queen Bed, Accessible, Bathtub
  • Standard Room, 1 Queen Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Single Room
  • Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave
  • Standard Room, 1 Queen Bed, Accessible, Non Smoking
  • Standard Double Room
  • Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave
  • Executive Suite
  • Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

At a glance

Key facts

Hotel size

  • This hotel has 129 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11:00:00
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free train station pickup *

Parking

  • Free extended parking

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 7.00 mi

  • Free shopping center shuttle

Other information

  • Smoke-free property

Also known as

  • Holiday Inn Express Convention Center Hotel Hartford Area
  • Holiday Inn Express Hartford Convention Center Area
  • Best Western Hartford Hotel
  • Best Western Hartford
  • Holiday Inn Hartford
  • Holiday Inn Express Hotel Hartford

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 100.00 per stay

Optional extras

Rollaway beds are available for USD 10 per night

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Golfing nearby
  • Children's pool
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Meeting rooms 2
  • Conference space size (feet) - 920
  • Conference space size (meters) - 85
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2003
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size king
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • First-run movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Best Western Hartford Hotel & Suites, Hartford’s small print

Also known as

  • Holiday Inn Express Convention Center Hotel Hartford Area
  • Holiday Inn Express Hartford Convention Center Area
  • Best Western Hartford Hotel
  • Best Western Hartford
  • Holiday Inn Hartford
  • Holiday Inn Express Hotel Hartford

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 100.00 per stay

Optional extras

Rollaway beds are available for USD 10 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 146 reviews

Best Western Hartford Hotel & Suites, Hartford
Good3.0 / 5
Pleasant overnight stay
The location was great - directly off the highway which made it easy to travel to restaurants & shopping strips. The room was clean, comfortable beds. The bathroom was just okay. I always bring disinfectant wipes for my own touch ups. The staff was friendly & helpful. We asked for more wash cloths, they brought them right up. Always a pleasant greeting coming or going. Breakfast was good. Nice variety for a free meal.
1 night family trip
Best Western Hartford Hotel & Suites, Hartford
Outstanding5.0 / 5
Overall good experience, but few things to mention
This is not typically one of the brands I consider, but was one of the recommended options from a client, so I decided to give it a try. The access to the highway is great, but strangely enough the road noise wasn't a problem. The check-in process was very easy and the room was comfortable. The elevator is a little slow and there was a odd humming noise in the hallways (not enough to notice in the room). The breakfast offers many options and I was pleasantly surprised by the friendliness of the staff - not only happy but genuine and interactive. I did have an issue connecting a Mac laptop to their WiFi, and despite talking with tech support, was unable to get it to work. All other devices connected fine (3 Windows, 2 Androids).
2 night business trip
Best Western Hartford Hotel & Suites, Hartford
Good3.0 / 5
Room for improvement!
Overall, I was pretty disappointed☹️ There were a few bothersome issues with our stay. One was the inability to be able to close our toilet seat! It was wedged under the countertop! No need for that! We also had the inability to make the drapes close to block the Days Inn parking lot lights!! I was feeling under the weather due to the heat, and didn't feel like dealing with a room change at this point. Also, the amount of hair on the floor in our bathroom upon our entering was just outright gross! Your housekeeping service needs to be a little more thorough there! Lastly, breakfast was a bit of a disappointment. My hard boiled eggs tasted of so much vinegar! A little in the water to peel easier is one thing, but these were inedible!
1 night family trip
Best Western Hartford Hotel & Suites, Hartford
Good3.0 / 5
Needs Attention to Details
The Hotel was ok but only one place to eat in the area unless you want to eat every meal at McD. Found a small bug in my bed.
1 night business trip
Best Western Hartford Hotel & Suites, Hartford
Excellent4.0 / 5
The surrounding area smelled horrible due to a closed seafood restaurant
1 night business trip

See all reviews

Best Western Hartford Hotel & Suites, Hartford

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