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Quality Suites, Orlando

2.5 stars2.5 stars
9350 Turkey Lake RdOrlandoFL32819United States of America
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Good3.3 / 5
Room
Room needs to be improved
Location
Great location
Pool
Great pool
Bar and Beverages
Bar is awesome
1151See all 1,151 Hotels.com reviews
From 568 reviewsTripAdvisor Traveller Rating

Quality Suites, Orlando

from $76
  • Suite, Non Smoking, Poolside
  • Suite, Non Smoking, Pool View
  • SGR
  • Suite, Non Smoking
  • Suite, 1 King Bed with Sofabed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Free theme park shuttle

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Free buffet breakfast
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Spa tub
  • Personal motorized watercraft on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Water skiing nearby
  • Children's pool
  • Arcade/game room
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Recent reviews

Good 3.3 /5 from 1151 reviews

Quality Suites, Orlando
Poor1.0 / 5
The property didn't make up the room after first night. Never got the same story from any employee. Between the lack of service, and the lying about policy, I couldn't recommend this property to anyone.
3 night business trip
Quality Suites, Orlando
Fair2.0 / 5
Hidded policies
This is a family owned hotel. I had a family emergency and could not stay an extra night. I had already stayed two nights. Hotels.com did not charge a fee but this hotel did. I was confused and spoke to the front desk who stated they would have to charge me cancellation fee. That policy was not told nor was it listed anywhere in the hotel. The front desk staff began to speak Spanish and discuss me and my situation. I may not speak Spanish very well but I understand it completely. I repeated, in English, everything they had said. They refused to change their decision. I will never stay here again. They allow anyone to stay there. There were loud, wild parties going on during my stay and someone even vomited in front of my room door.
3 night family trip
Quality Suites, Orlando
Fair2.0 / 5
Dirty and stink
The hotel was dirty, the gardens are awful and the elevator smelled super bad.
1 night family trip
Quality Suites, Orlando
Fair2.0 / 5
Hotel looks old and outdated
Front desk clerk gave me a scare telling me 3 times that I have no reservation; just because he didn't recognize my name after pronouncing and spelling it several times. My room had no fan/vent in the bathroom which was not good :(
2 night business trip
Quality Suites, Orlando
Poor1.0 / 5
This hotel was terrible. The pool was surrounded by caution tape and the whole place looked like a murder scene. I was booked in for 7 nights. My wife and I checked in and promptly checked out. When I checked out, I was told I would be billed for two nights. When I got home and received my credit card statement I realized I was billed for the entire stay with no refunds. I phoned hotels.com and they told me there was nothing they could do and it was the hotels "policy". I asked if I should call the hotel and I was told "the hotel would say to call hotels.com because that is who you booked it with". So I stayed at this hotel for approximately 10 minutes, was expecting to pay for 2 nights and ended up paying for 7. I have booked over 100 nights with hotels.com and will never be booking another.
7 night business trip

See all reviews

Quality Suites, Orlando

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