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The Westin Resort & Spa Cancun, Cancun

4 stars4 stars
Boulevard Kukulcan Km 20CancunQROO77500Mexico, 800-491-6126
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Good3.9 / 5
Beach
Beautiful beach
Location
Great location
Value for money
Fairly good value for money
Vibe
Vibe is not too good
945See all 945 Hotels.com reviews
From 3,085 reviewsTripAdvisor Traveller Rating

The Westin Resort & Spa Cancun, Cancun

Hotel Info: 866-539-8117

from $145
  • Room, Balcony
  • Deluxe Room, Lagoon View
  • Deluxe Room, Ocean View
  • Room, Balcony
  • Club Room, Lagoon View, Beachside (Royal)
  • Standard Room, Lagoon View
  • Suite
  • Standard Room, Ocean View
  • Club Room, Ocean View, Beachside (Royal)
  • Royal Lagoon View - Balcony Room
  • Royal Ocean View - Balcony Room
  • Junior Suite
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
This property is undergoing renovations from April 17, 2017 - December 31, 2018. Guests should expect a higher level of noise from 6 AM-9 PM. Select guestrooms will be under renovation from April 17 - December 31, 2017. Select dining venues will be under renovation from August 1 - December 31, 2017. The oceanfront pool, pool deck, and beach bar will be under renovation from September 1, 2017 - March 31, 2018 (the lagoon pool will be available). The lobby and lagoon pool will be under renovation from April 17 - August 31, 2017 (oceanfront pool will be available). For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Minimum check-in age is 21

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children's club *

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive rates available

Also known as

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun

Optional extras

Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 6
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa tub
  • Tennis on site
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 13
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Tennis

Lessons/classes/games
  • Aerobics
  • Pilates

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • Dining and beverage availability limited at one or more venues

All-inclusive room rates at The Westin Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Westin Resort & Spa Cancun, Cancun’s small print

Also known as

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun

Optional extras

Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 945 reviews

The Westin Resort & Spa Cancun, Cancun
Outstanding5.0 / 5
Very nice!
Hotel under some reconstruction but still a good place to stay!
1 night romance trip
The Westin Resort & Spa Cancun, Cancun
Outstanding5.0 / 5
Had a great time at the Westin
3 night romance trip
The Westin Resort & Spa Cancun, Cancun
Poor1.0 / 5
last time there very disappointed.
I have been staying at this Westin for the past 10 years or more. I was very disappointed this time the room was absolutely awful from broken lamp shades to broken drawers on the dresser. The front desk was rude everyone is new in there and honestly I do not think they like their job. My husband caught his fingers a couple of time trying to open the drawer on the dresser :( The shower was very slippery they may need some bath rugs there)
7 night family trip
The Westin Resort & Spa Cancun, Cancun
Fair2.0 / 5
Concrete room on first floor felt like a cave. Outdated.
1 night family trip
The Westin Resort & Spa Cancun, Cancun
Poor1.0 / 5
Do not ever stay here
The hotel was old and very disappointing. We have stayed at many Westins in the past. There were not heavenly bed, pillows or sheets. The hotel walls are very thin. the AC went on and off all night long, the bathtub had porcelain missing, the toilet was so low to the ground. The staff was not helpful until I became upset about my preferences while making my initial reservations. The told me they are only preferences for Rooms and are not confirmations. I have used hotel.com many times all over the world and this was the worst experience and perhaps the only one we have had.
7 night romance trip

See all reviews

The Westin Resort & Spa Cancun, Cancun

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