Charleston Santa Teresa Cartagena

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Seasonal outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas
Frette Italian sheets, premium bedding, down comforters, minibar
Frette Italian sheets, premium bedding, down comforters, minibar
Frette Italian sheets, premium bedding, down comforters, minibar

Overview of Charleston Santa Teresa Cartagena

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Charleston Santa Teresa Cartagena

5.0 star property
Luxury hotel in Cartagena Walled City with 3 restaurants and spa

9.2/10 Superb

543 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • 24/7 front desk
The price is $233
Price available on 9/6/2022
Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Free use of bicycles
  • Seasonal outdoor pool
  • 24-hour room service
  • Massage/treatment rooms
  • 24-hour business center
  • Conference center
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Cartagena Walled City
  • Bocagrande Beach - 2 min drive
  • Cartagena de Indias Convention Center - 6 min drive
  • Clock Tower - 10 min drive
  • Blanca Beach - 66 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive
  • Airport pick-up service

About this property

Charleston Santa Teresa Cartagena

Located just 3.4 mi (5.5 km) from the airport, Charleston Santa Teresa Cartagena offers pick-up service (available 24 hours). Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other features of this luxurious hotel include a rooftop terrace, a bar/lounge, and a health club. The pool and helpful staff get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • No onsite parking

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free
  • Lifeguard on site

What to do

  • Shopping
  • Bicycle tour information
  • Use of nearby fitness center
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2626 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • Rooftop terrace
  • Health club
  • Seasonal outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • iPad
  • 55-inch TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

Santa Teresa Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Terraza - This poolside restaurant specializes in local and international cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.
Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 28 for adults and USD 28 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 2
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 100.0 per night
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 6:00 PM
  • The seasonal pool is open from November 01 to June 30
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very Good

How clean it was and the shower with plenty of water. Felt like at the spa but Swimming pool was closed / unavailable. Wished I would of known that ahead of time.
Yurley, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Charleston Santa Teresa was a great choice- a bit of a splurge for price but clearly a 5 star hotel. I quite literally have zero complaints. The staff was kind and attentive- also everyone was bilingual which was nice incase I couldn’t translate what I needed in Spanish. The facility was beautiful- the lobby and restaurant on the bottom floor large and airy. It was nice having the option of the restaurant because I went to Colombia during the rainy season so I had breakfast there one morning and dinner there the next- very tasty! The room was large and most importantly very clean- the cleaning staff came by 2x/day- one to clean up the room and it seemed like a second time to make sure the room was in order (if we needed more water or our trash taken out). The AC worked super great- we actually had to turn it down because it was working so well. We didn’t use the spa services or gym but they were available. As for the rooftop- so beautiful! Loved having the pool and lounge chairs to layout with an amazing view. There is a small extension of the same restaurant from the lobby, up on the rooftop as well. So you can eat or drink on the rooftop while lounging. The hotel is in the walled city and SO close to all of the main attractions/ ports to go for an island day. We thoroughly enjoyed our stay and would highly recommend to anyone.
Sarah Marie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Location
Beatriz, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yuve Enriquez, 1-night trip
Verified Expedia guest review

8/10 Very Good

Excellent location. Poor service.
Alberto, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Marie-Hélène, 1-night trip
Verified Hotels.com guest review

6/10 Good

They could do much better!
Front desk people dont know anything ... concierge for reservations never got back. They said one thing they did another. Horrible pillows if you are looking for feather ones or you have a problem with your neck. Terrace pool food , to gourmet .. That they forgot the basics. It used to be one of my fav.
Margoth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio, la atencion a cuarto sumamente rapida, mucha disposicion de atencion al cliente, hubo algunos detalles de mantenimiento que se atendieron de inmediato y de forma eficiente.
JAIME, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gisela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful hotel and staff!
Natalia, 1-night trip with friends
Verified Expedia guest review