2/10 Poor
Feb 24, 2020
poor excuse for accommodations
Im literally locked out of my apartment because the one key they gave me stopped working, actually the door stopped responding to the key. There is no one to call to help, this is more of an air bnb with a random number attached to it and no one on the other end. I’m staying here two weeks. Last week I had to call five times to get a response to have someone come fix the microwave. Also, check is a joke. They email you a number to call five minutes before your reservation starts. Then you call the number and a guy yells in hard to understand English that he’s waiting at the building with a key. What?! Thanks for the lead time. Did I mention the fact that I’m currently locked out and no one is picking up at the one number they provide... yeah. Book anywhere. This place is horrid. Also hotels.com takes absolutely no responsibility for the establishments they offer on here. I was told they’re sending an email... geee thanks 😒
CATALINA
CATALINA, 7-night business trip
Verified Hotels.com guest review