DoubleTree by Hilton Hotel Toronto Downtown, Toronto

Convenient location and friendly service --parking in basement is tight

I travel a lot for business and this hotel is really sub-par considering the high rating it has on hotels.com and my past experiences with doubletree hotels. The room I had was so dark with no overhead lighting and little natural lighting. The neighborhood is empty at night with little but overpriced restaurants. There was little storage room for clothes and the wardrobe/furniture looked like it hadn't been updated in 15 years. The wifi is open without a password, so don't expect to be able to do much on the internet during the hours of 7pm to 11pm as it seems that all of the surrounding buildings are using the hotel's wifi. Not to mention the fact that the hotel is exposing you to a lot of security issues with an unprotected internet. When I asked to change my reservation based especially on the fact that my work requires secure and usable internet, the management was really difficult to communicate with (it took 4 calls and 3 messages for him to return my call a day later) and seemed to care little about customer experience. So much for their supposed "care culture" they waxed poetic about when I checked in- basically an empty corporate promise.

Stay was fine. Not there long - just a quick overnight. Parking was very crowded. Never really used any amenities. But bedding quite comfortable.

Room was great, very friendly staff. Close to Dundas square which is where our event was (2 block away so really quick walk). Only complaint is the parking-I got a pass to park for the 3 nights I was there, and 2 of those nights the lot was completely full so I had to park in a public parking garage across the street.

For the price we paid I figured breakfast should've been included.