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Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo

3.5 stars3.5 stars
93 Banyan DrHiloHI96720United States of America, 855-239-9397
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Excellent4.0 / 5
  • Great location. Nice facilities including pool, rooms, and area. Great staff as well.May 11, 2017
  • Loved the hotel and location. Service was friendly and efficient. Bar area was…May 11, 2017
229See all 229 Hotels.com reviews
From 320 reviewsTripAdvisor Traveller Rating

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo

Hotel Info: 855-239-9397

from $118
  • Room, Ocean View (Scenic)
  • Panoramic Room, Oceanfront (Corner)
  • Panoramic Studio, Oceanfront (Suite)
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • Room, 1 King Bed, Accessible, Ocean View (Mobility/Hearing - Bathtub)
  • Room, 1 King Bed, Accessible, Ocean View (Roll-in Shower)
  • Junior Suite, 2 Queen Beds, Non Smoking, Oceanfront
  • Suite, 1 King Bed, Non Smoking
  • Suite, 2 Bedrooms, Non Smoking (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking, Bay View
  • Room, 1 King Bed, Balcony, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Room, 1 King Bed, Non Smoking, Oceanfront
  • Room, 2 Queen Beds, Lanai, Ocean View
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Oceanfront
  • Room, 1 King Bed, Non Smoking, Oceanfront
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Ocean View
  • Room, 1 King Bed, Non Smoking, Harbor View
  • Room, 1 King Bed, Non Smoking, Bay View
  • Room, Bay View
  • Room, 1 King Bed, Accessible, Ocean View (mob/hearing acc w/ bathtub)
  • Room, 1 King Bed, Accessible, Ocean View (mob/hearing acc w/ roll-in shower)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, Harbor View
  • Traditional Room
  • Room, 1 Queen Bed, Accessible, Ocean View (Mobility, Roll-in Shower)

At a glance

Key facts

Hotel size

  • This hotel has 265 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Microwaves are available for USD 5.00 per day

Rollaway beds are available for USD 30 per night

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Golf course on site
Working away
  • Conference space size (feet) - 11,000
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1960
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Cable/satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood - This restaurant serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Golf course on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo’s small print

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Microwaves are available for USD 5.00 per day

Rollaway beds are available for USD 30 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo

Landmarks

  • On the waterfront
  • Panaewa Rainforest Zoo (1.4 mi / 2.3 km)
  • Pacific Tsunami Museum (1.8 mi / 2.9 km)
  • University of Hawaii at Hilo (2.7 mi / 4.3 km)
  • Lyman Museum (2.1 mi / 3.4 km)
  • Naniloa Country Club (0.1 mi / 0.1 km)

Getting around

  • Hilo, HI (ITO-Hilo Intl.) 10-min drive
  • Free self parking

Recent reviews

Excellent 4.0 /5 from 229 reviews

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo
Outstanding5.0 / 5
Staff provided excellent customer service and displayed the genuine aloha spirit, definitely reflective of Hilo!!
1 night business trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo
Excellent4.0 / 5
Mixed experience
I love the way the hotel has. Ren refurbished and updated. We had a corner room with a wrap-around lanai. The room was small, but with the drapes and lanai doors open, it felt twice as big. The decor seemed one wit the ocean outside. The way the space was designed in the room and bathroom was the cleverest and most user friendly I've ever sent in a hotel room of any size. Every hotel employee was very friendly and tried to be helpful. Unfortunately, almost all of them did not know the answer to even the simplest, most predictable questions ("Where can we put recycling?" "How can we arrange massages?" etc.) in fairness, we were there during the Merrie Monarch festival and discovered that some people had. Ren imported fro Oahu to work during this busy time. The parking valets were from Oahu and were very sweet, welcoming and efficient. A very personable woman concierge assisted me on the phone to arrange a helicopter tour that was fabulous.
5 night romance trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo
Good3.0 / 5
Well my stay was ok it was during Merrie Monarch Festival.... I called in advance for a iron and iron board to be in my room, wasn't there, phone in room wasn't working, maid service didn't change our linens, maid service didn't leave any extra toilet paper the next day.... most of the staff weren't very pleasant seemed liked they hated there jobs.... it was an experience.... I don't think I'll ever go there again
6 night family trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo
Outstanding5.0 / 5
Great area, great room close to airport on the bay
I'm pretty sure we had booked a garden view room (probably the cheapest option on hotels.com) but the view from lying in my bed was of the bay!!! The bed was comfortable, sheets clean and crisp. It was great to be able to open the window overlooking the bay and get fresh air breezes rather than the air conditioning. We arrived around 11am - well before check-in and were still given this wonderful room so we could relax and enjoy the pool or go kayaking which my mom did through an adventure company that is on site. I noted that the condition was just fair but it really only needs a fresh coat of paint in the hallways and on the doorsa but I'm sure those are the areas banged up the most by guests and their luggage. They were doing construction on the first and second floors while we were there and I didnwakw up with drywall dust on me while innapped at the pool but nothing a jump in the pool couldn't fix. Right below our window in the bay was also a place frequented by sea turtles. I counted about 5 but heard other guests say they saw 7!!
1 night family trip
Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo
Good3.0 / 5
The Place is "Tired"-But Price and Location Decent
It looks like DoubleTree bought a very used property, and may be trying to bring it back to life. Lots of work to do -- the place looks and feels tired. Front desk service was very friendly and helpful, and location is close to downtown Hilo.
2 night romance trip

See all reviews

Grand Naniloa Hotel Hilo - a Doubletree by Hilton, Hilo

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