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Hilo Naniloa Hotel, Hawaii (The Big Island)

2 stars
93 Banyan DrHiloHI96720United States of America, ‏‎800-491-6126
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2.8 / 5
  • Over all it was a good place to sleep. Not a hotel you'd hangout in. Just a place to…Jul 18, 2016
  • We are local residents who stay here a few times a year. Of the hotels in the area, we…Jul 12, 2016
696See all 696 Hotels.com reviews
From 236 reviewsTripAdvisor Traveller Rating

Hilo Naniloa Hotel, Hawaii (The Big Island)

Hotel Info: 866-539-8117

from $121
  • Room, Bay View
  • Traditional Room
  • Room, Ocean View (Scenic)
  • Panoramic Room, Oceanfront (Corner)
  • Panoramic Studio, Oceanfront (Suite)
  • Room, Oceanfront

At a glance

Key facts

Hotel size

  • This hotel has 265 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Hilo Naniloa Hotel
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Microwaves are available for USD 5.00 per day

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Golf course on site
Working away
  • Conference space size (feet) - 11,000
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1960
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 32-inch TV
  • Cable/satellite TV channels
Stay connected
  • Free wired high-speed Internet
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Special features

Recreation

On Site

  • Golf course on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Hilo Naniloa Hotel, Hawaii (The Big Island)’s small print

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Hilo Naniloa Hotel
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Microwaves are available for USD 5.00 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.8 /5 from 696 reviews

Hilo Naniloa Hotel, Hawaii (The Big Island)
Good3.0 / 5
Waiting for the improvements.
No wifi in rooms. Remodeling is taking way too long room was nice size but it had a king and a double bed in it and no other furniture. No balcony. View of the parking lot with all the construction equipment in it. Parking although free was very limited. Just not very impressed. I understand that when the remodel is complete The W is taking the hotel over, that will be a HUGE improvement. Probably will try a different hotel next time we stay in Hilo. We ususually try to go there for a weekend every couple months just to get away.
1 night romance trip
Hilo Naniloa Hotel, Hawaii (The Big Island)
Fair2.0 / 5
Under renovation
Some parts of the hotel are still under renovation but it was not stated in the description. Half of the parking is closed due to construction equipments and no wifi in the room due to construction also per the receptionist. Wifi only works in the lobby. Room was not that clean. You can hear people's conversation that are walking in the hallway. You can smell paint in the room and hallway. Dust all over the place - hangers, table, on the bed. Not that much selection with the breakfast. Pool was ok. With the price I paid, I was expecting more. Very disappointed with this hotel.
1 night family trip
Hilo Naniloa Hotel, Hawaii (The Big Island)
Excellent4.0 / 5
Good Location, Hotel Under Renovations
The staff was very friendly and inviting. They have a good amount of parking and are located off the water. Great location - just minutes from downtown Hilo and shopping and grocery stores. The hotel is still under renovations so it's possible you'll hear construction going on during the week, Mon-Fri from 8am-5pm. They offered free wifi, but when we got there wifi was only available in the lobby. The wired connection didn't work either so they ended up installing a wireless access point, which worked for a little bit.
6 night romance trip
Hilo Naniloa Hotel, Hawaii (The Big Island)
Good3.0 / 5
In transition I guess
There was broken glass on the elevator floor I almost cut my foot on, no wifi in the room even though it is advertised that there is free wifi, and the continental breakfast was poor. Other than that and the construction everywhere, it was okay. The view was amazing and the bed was comfortable.
2 night family trip
Hilo Naniloa Hotel, Hawaii (The Big Island)
Good3.0 / 5
5 star hospitality
I enjoyed my stay there. The fact that the hotel was under construction was not ideal, but the staff made up for it with there helpful, friendly demeanor, going out of their way to make my stay there a pleasant one.
2 night business trip

See all reviews

Hilo Naniloa Hotel, Hawaii (The Big Island)

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