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All properties in Hilo, Hawaii, United States of America
1 room, 1 adult

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Elevator
  • Free WiFi
93 Banyan Dr, Hilo, HI, 96720, United States of America

Bayfront hotel with 2 bars/lounges, near Coconut Island Park
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours of departure. Find out more

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Restrictions related to your trip

  • Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours of departure.
  • Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours before departure.
  • Very good location, near park and downtown.Feb 22, 2021
  • Beautiful resort and in a great location. Feb 14, 2021

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

from $199
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Suite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
  • Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

What’s around Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Landmarks

  • In Keaukaha
  • Port of Hilo - 24 min walk
  • Coconut Island Park - 6 min walk
  • Hilo Farmers Market - 33 min walk
  • Mokupapapa Discovery Center - 37 min walk
  • University of Hawaii at Hilo - 2.8 mi / 4.5 km
  • Rainbow Falls - 3.5 mi / 5.7 km
  • Hawaii Tropical Botanical Garden - 7.7 mi / 12.4 km

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours of departure.
  • Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours before departure.
Front desk staff will greet guests on arrival. Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours before departure.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Onsite self parking (USD 20.00 per day)

  • Onsite valet parking (USD 20 per day)

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1960
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
Languages Spoken
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 48-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Golf course on site
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/airplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby

Grand Naniloa Hotel Hilo - a Doubletree by Hilton’s small print

Also known as

  • Hilo Naniloa
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo

Policies

State tax ID - W 50540186.01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 30.00 per accommodation, per night

Resort fee inclusions:

  • Parking
  • Additional inclusions

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 20.00 per day

Valet parking costs USD 20 per day

Rollaway beds are available for USD 30.0 per night

Full breakfast is offered for an extra charge of USD 21.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund?
    Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes. Self parking costs USD 20.00 per day. Valet parking costs USD 20 per day.
  • Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an onsite restaurant, Sandalwood. Nearby restaurants include Coconut Grill (8-min walk), Ponds (9-min walk), and Ken's House of Pancakes (10-min walk).
  • What is there to do at Grand Naniloa Hotel Hilo - a Doubletree by Hilton and nearby?
    Have fun with onsite activities like kayaking, sailing, and rowing, and practice your swing at the golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a nightclub. Grand Naniloa Hotel Hilo - a Doubletree by Hilton also has a 24-hour fitness center and a picnic area, as well as a garden.

Recent reviews

Very Good 8.2 From 1,030 reviews

Very Good 8.0
Staycation
Nicely renovated. Bed a bit too hard for my taste. Convenient.
us1 night trip
Exceptional 10.0
Front desk was excellent
Esau, us1 night business trip
Poor 2.0
Don't visit until there there is a vaccine
Due to covid restrictions, that we were not made aware of, we were locked in our room for the night. We ordered food from the hotels restaurant and it was terrible. In all the experience sucked. We were treated like lepers by the staff.
Philip, us1 night trip
Very Good 8.0
Excellent customer service the first night we checked in. Water bottles were given to other parties ahead of us. I was also given complimentary water bottles and asked how many I wanted. The next day I asked for a couple of water bottle, the customer service lady name started with letter L was unpleasant, 'what is your room number?' And she started looking up the account so i asked if it was complimentary she said no i had to be hilton member etc. The point is no other customers were being asked the day before, one lady got a bag with 10 water bottles for free. No big deal about free water or not but her attitude just ruined it for me. We found in a our room a pair of pink glasses on the floor (possibly from a previous customer). Made me wonder if the room was actually cleaned and vaccummed because how could you miss that? Overall I do like the hotel room and view and the overall customer service experience
us2 night family trip
Exceptional 10.0
The hotel was very clean and not crowded. Because of Covid there wasn’t very much to do. In a way that was good. The room was only cleaned every third day. Parking was very easy and free. It is perfectly locatedIn one of the nicest areas of town. Downtown is very close with some restaurants that have outside dining. Don’t miss the farmers market.
Marlon, us10 night family trip
Very Good 8.0
Nice clean hotel! Looking fit something last minute and this was easy to get to and the view was beautiful! Nice walking paths very close too!
us3 night romance trip
Exceptional 10.0
Hands down, this is the BEST hotel I have ever stayed at!!! The service alone blew me away. It’s located right on Hilo Bay, and the rooms are absolutely beautiful. The bed was soooo comfortable, the shower was divine, and we had a gorgeous view of the bay, pool, and palm trees/tropical foliage. We were able to see tropical fish, several different types of birds, geckos, chickens, and even sea turtles on the grounds of the property. My family and I never wanted to leave!! During our time on the island, we were involved in a serious car accident which rendered my mom with a broken leg. The staff at the hotel went way above and beyond in order to accommodate us. They were able to get us an ADA room at a moments notice, and also helped us with transportation to and from the hospital while my mom was hospitalized (as our rental car was totaled). They constantly checked in on us, asked us more than daily if we needed anything, and even helped us move from our first room to an ADA room. We are truly touched by their hospitality, and will never forget our stay here. Even our car accident couldn’t put a damper on our stay. We can’t wait to go back!
Leila, us8 night family trip
Very Good 8.0
Great staff and service
Alexander, us3 night business trip
Exceptional 10.0
The hotel staff were amazing!!! Not only did they accommodate our needs, they were extra sweet to give us an amazing bouquet for my great aunts birthday! Accommodations were immaculate and location stunning . Highly recommend
Sarah, us1 night family trip
Exceptional 10.0
Will stay here again!
Our stay was just what we needed. There was an incident where the fire alarm awoke us in the middle of the night which was thankfully, a false alarm. At least it was working! Checking in was easy and we got an upgrade to an ocean view (easily a $300 plus view in Waikoloa). We look forward to staying here again!
Roselani, us2 night trip

Grand Naniloa Hotel Hilo - a Doubletree by Hilton