Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Bayfront hotel with 2 bars/lounges, near Coconut Island Park
- Free WiFi
- All (75)
- Fitness/Leisure (15)
- Bar/Dining (6)
- Exterior (7)
- Interior (9)
- Rooms (30)
- Other (8)
Pool
Beach
Beach
Pool
Pool
Pool
Junior Suite, 1 King Bed, Non Smoking, Oceanfront - Guest Room View
Junior Suite, 1 King Bed, Non Smoking, Oceanfront - Guest Room
Room, 1 King Bed, Lanai, Oceanfront (Corner) - Guest Room
Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower) - Guest Room
Room, 2 Queen Beds, Non Smoking, Ocean View - Guest Room
Suite, 1 Bedroom, Non Smoking (with Soaker Tub) - Bathroom
Bathroom
Exterior
Exterior
Exterior
Hotel Lounge
Nightclub
Restaurant
Food and Drink
Food and Drink
Reception
Reception
Reception
Reception
Hiking
Hiking
Sports Facility
Gym
Fitness Facility
Meeting Facility
Meeting Facility
Meeting Facility
Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) - Balcony View
Pool
Room, 2 Queen Beds, Lanai, Oceanfront - Guest Room
Room, 1 King Bed, Non Smoking, Ocean View - Guest Room
Suite, 1 Bedroom, Non Smoking (with Soaker Tub) - Guest Room View
Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) - Guest Room View
Room, 1 King Bed, Lanai, Oceanfront - Guest Room View
Room, 2 Queen Beds, Non Smoking - Bathroom
Room, 1 King Bed, Lanai, Oceanfront (Corner) - Bathroom
Exterior
Food and Drink
Reception
Hiking
Hiking
Golf
Meeting Facility
Junior Suite, 1 King Bed, Non Smoking, Oceanfront - Guest Room
Room, 2 Queen Beds, Non Smoking - Guest Room View
Room, 1 King Bed, Non Smoking - Guest Room
Room, 2 Queen Beds, Non Smoking, Ocean View - Guest Room
Room, 2 Queen Beds, Lanai, Oceanfront - Guest Room
Suite, 1 Bedroom, Non Smoking (with Soaker Tub) - Bathroom
Hiking
Hiking
Guest Room
Suite, 1 Bedroom, Non Smoking (with Soaker Tub) - Guest Room
Room, 2 Queen Beds, Non Smoking - Guest Room
Room, 2 Queen Beds, Non Smoking - Guest Room
Room, 1 King Bed, Lanai, Oceanfront (Corner) - Guest Room
Junior Suite, 1 King Bed, Non Smoking, Oceanfront - In-Room Kitchen
Room, 2 Queen Beds, Lanai, Oceanfront - Guest Room
Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower) - Guest Room
Room, 2 Queen Beds, Non Smoking - Guest Room
Room, 2 Queen Beds, Non Smoking - Guest Room
Rafting
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Ecotours
Breakfast meal
Ziplining
Shopping mall
Shopping mall
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Pool[1/75]
Very good location, near park and downtown.
Beautiful resort and in a great location.
Hotels.com® Rewards
Grand Naniloa Hotel Hilo - a Doubletree by Hilton
from $199- Room, 1 King Bed, Non Smoking
- Room, 1 King Bed, Lanai, Oceanfront (Corner)
- Junior Suite, 1 King Bed, Non Smoking, Oceanfront
- Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
- Suite, 2 Bedrooms (KAMEHAMEHA)
- Room, 2 Queen Beds, Non Smoking
- Room, 1 King Bed, Lanai, Oceanfront
- Room, 1 King Bed, Non Smoking, Ocean View
- Room, 2 Queen Beds, Lanai, Oceanfront
- Room, 2 Queen Beds, Lanai, Oceanfront
- Room, 2 Queen Beds, Non Smoking, Ocean View
- Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
- Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
- Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
- Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)
At a glance
Key facts
Hotel size
- This hotel has 379 rooms
- This hotel is arranged over 4 floors
Arriving/leaving
- Check-in time 4:00 PM-anytime
- Check-out time is 11 AM
Restrictions related to your trip
- Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours of departure.
- Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours before departure.
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Travelling with others
Children
- Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Transportation
Parking
- Onsite self parking (USD 20.00 per day)
- Onsite valet parking (USD 20 per day)
- Wheelchair-accessible parking on site
- Onsite parking includes off-street options
Payment types at the property
- Cash
FAQs for Grand Naniloa Hotel Hilo - a Doubletree by Hilton
Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund? Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Grand Naniloa Hotel Hilo - a Doubletree by Hilton? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton? Yes. Self parking costs USD 20.00 per day. Valet parking costs USD 20 per day. Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton? Yes, there's an outdoor pool. Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton? Sorry, pets aren't allowed, but service animals are welcome. What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton? You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available. Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton? Yes, there's an onsite restaurant, Sandalwood. Nearby restaurants include Coconut Grill (8-min walk), Ponds (9-min walk), and Ken's House of Pancakes (10-min walk). What is there to do at Grand Naniloa Hotel Hilo - a Doubletree by Hilton and nearby? Have fun with onsite activities like kayaking, sailing, and rowing, and practice your swing at the golf course. Additional recreation onsite includes helicopter/airplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a nightclub. Grand Naniloa Hotel Hilo - a Doubletree by Hilton also has a 24-hour fitness center and a picnic area, as well as a garden.
Recent reviews
Very Good 8.2 From 1,030 reviews
Very Good
Staycation
Nicely renovated. Bed a bit too hard for my taste. Convenient.
us1 night trip
Exceptional
Front desk was excellent
Esau, us1 night business trip
Poor
Don't visit until there there is a vaccine
Due to covid restrictions, that we were not made aware of, we were locked in our room for the night. We ordered food from the hotels restaurant and it was terrible. In all the experience sucked. We were treated like lepers by the staff.
Philip, us1 night trip
Very Good
Excellent customer service the first night we checked in. Water bottles were given to other parties ahead of us. I was also given complimentary water bottles and asked how many I wanted. The next day I asked for a couple of water bottle, the customer service lady name started with letter L was unpleasant, 'what is your room number?' And she started looking up the account so i asked if it was complimentary she said no i had to be hilton member etc. The point is no other customers were being asked the day before, one lady got a bag with 10 water bottles for free. No big deal about free water or not but her attitude just ruined it for me. We found in a our room a pair of pink glasses on the floor (possibly from a previous customer). Made me wonder if the room was actually cleaned and vaccummed because how could you miss that? Overall I do like the hotel room and view and the overall customer service experience
us2 night family trip
Exceptional
The hotel was very clean and not crowded. Because of Covid there wasn’t very much to do. In a way that was good. The room was only cleaned every third day. Parking was very easy and free. It is perfectly locatedIn one of the nicest areas of town. Downtown is very close with some restaurants that have outside dining. Don’t miss the farmers market.
Marlon, us10 night family trip
Very Good
Nice clean hotel! Looking fit something last minute and this was easy to get to and the view was beautiful! Nice walking paths very close too!
us3 night romance trip
Exceptional
Hands down, this is the BEST hotel I have ever stayed at!!! The service alone blew me away. It’s located right on Hilo Bay, and the rooms are absolutely beautiful. The bed was soooo comfortable, the shower was divine, and we had a gorgeous view of the bay, pool, and palm trees/tropical foliage. We were able to see tropical fish, several different types of birds, geckos, chickens, and even sea turtles on the grounds of the property. My family and I never wanted to leave!! During our time on the island, we were involved in a serious car accident which rendered my mom with a broken leg. The staff at the hotel went way above and beyond in order to accommodate us. They were able to get us an ADA room at a moments notice, and also helped us with transportation to and from the hospital while my mom was hospitalized (as our rental car was totaled). They constantly checked in on us, asked us more than daily if we needed anything, and even helped us move from our first room to an ADA room. We are truly touched by their hospitality, and will never forget our stay here. Even our car accident couldn’t put a damper on our stay. We can’t wait to go back!
Leila, us8 night family trip
Very Good
Great staff and service
Alexander, us3 night business trip
Exceptional
The hotel staff were amazing!!! Not only did they accommodate our needs, they were extra sweet to give us an amazing bouquet for my great aunts birthday! Accommodations were immaculate and location stunning . Highly recommend
Sarah, us1 night family trip
Exceptional
Will stay here again!
Our stay was just what we needed. There was an incident where the fire alarm awoke us in the middle of the night which was thankfully, a false alarm. At least it was working! Checking in was easy and we got an upgrade to an ocean view (easily a $300 plus view in Waikoloa). We look forward to staying here again!
Roselani, us2 night trip
