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Sheraton Surabaya Hotel and Towers, Surabaya

5 stars
Jalan Embong Malang 25-31SurabayaEast Java60261Indonesia, ‏855-239-9480
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Excellent4.3 / 5
WiFi
Good internet service
Location
Great location
Service
Fantastic service
Amenities
Ordinary amenities
96See all 96 Hotels.com reviews
From 633 reviewsTripAdvisor Traveller Rating

Sheraton Surabaya Hotel and Towers, Surabaya

Hotel Info: 855-239-9480

from $84
  • Deluxe Room
  • Club Room
  • Deluxe Suite
  • Premium Room
  • Executive Suite
  • Deluxe Suite, 1 King Bed
  • Deluxe Room (Premium)
  • Deluxe Room
  • Club Room
  • Executive Suite, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 348 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking *

Also known as

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers

Policies

Children under 11 years old are not allowed in the spa without adult supervision.

Guests under 4 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs IDR 50000 per stay

Valet parking costs IDR 50000 per stay

Rollaway beds are available for IDR 665500 per night

Buffet breakfast is offered for an extra charge of IDR 193600 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa treatment room(s)
  • Tennis on site
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 2
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1995
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

Sheraton Surabaya Hotel and Towers, Surabaya’s small print

Also known as

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers

Policies

Children under 11 years old are not allowed in the spa without adult supervision.

Guests under 4 years old are not allowed in the spa.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs IDR 50000 per stay

Valet parking costs IDR 50000 per stay

Rollaway beds are available for IDR 665500 per night

Buffet breakfast is offered for an extra charge of IDR 193600 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 96 reviews

Sheraton Surabaya Hotel and Towers, Surabaya
Outstanding5.0 / 5
Good
Very comfortable
2 night family trip
Sheraton Surabaya Hotel and Towers, Surabaya
Excellent4.0 / 5
nice stay
It would great after the construction is completed.
1 night business trip
Sheraton Surabaya Hotel and Towers, Surabaya
Excellent4.0 / 5
Very nice hotel, close to shopping
Good hotel with a convenient location for shopping.
1 night trip
Sheraton Surabaya Hotel and Towers, Surabaya
Excellent4.0 / 5
I am a frequent visitor of this hotel. On my last visit, the f&b @ breakfast buffet was downgrade in term if taste. L
1 night business trip
Sheraton Surabaya Hotel and Towers, Surabaya
Excellent4.0 / 5
Business trip
There is a room for service imrpovement
6 night trip

See all reviews

Sheraton Surabaya Hotel and Towers, Surabaya

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