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Embassy Suites Memphis, Memphis

3.5 stars
1022 S Shady Grove RdMemphisTN38120United States of America, ‏855-239-9484
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Excellent4.0 / 5
Location
Great location
Bar and Beverages
Bar is awesome
Service
Fantastic service
Wellness Area
Poor wellness & sports facilities
202See all 202 Hotels.com reviews
From 713 reviewsTripAdvisor Traveller Rating

Embassy Suites Memphis, Memphis

Hotel Info: 855-239-9484

from $159
  • Suite, 1 King Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking
  • Suite, 2 Double Beds, Non Smoking
  • Conference Suite, 1 King Bed
  • Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds
  • Suite, 1 King Bed, Accessible (Roll in Shower)
  • Two Doubles Suite Smoking
  • King Suite Smoking

At a glance

Key facts

Hotel size

  • This hotel has 220 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours)

Parking

  • Free self parking

Offsite

  • Free area shuttle

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Use of nearby fitness center (discount)
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms 17
  • Conference space size (feet) - 4232
  • Conference space size (meters) - 393
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed
  • Premium bedding
Things to enjoy
  • Separate living room
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
More
  • Daily housekeeping

Special features

Dining

Frank Grisanti - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Recent reviews

Excellent 4.0 /5 from 202 reviews

Embassy Suites Memphis, Memphis
Outstanding5.0 / 5
We were just there to sleep, shower, and then on the road again. Only there for maybe 12 hours, but love the room
1 night family trip
Embassy Suites Memphis, Memphis
Fair2.0 / 5
Housekeeping
Upon checking in I found a hairy bar of soap in the shower soap dish and an abundant amount of hair throughout the room and restroom. The first night I pulled back bed covers and found a perfect lipstick imprint on the fitted sheet. It was 2AM and I was exhausted so I pulled the cover up, placed bath towels across the bed and slept on top of the covers with all my clothes on. The next day I left a tip and a note for housekeeping requesting a change of bed linens. When I returned to my room later that evening I discovered the tip was taken however the linens had not been changed.....that's right, the perfect lipstick imprint was still there. I hope this is not indicative of all housekeeping practices at this beautiful property.
2 night business trip
Embassy Suites Memphis, Memphis
Excellent4.0 / 5
great hotel in memphis
Hotel was clean everything was great and in place
4 night trip
Embassy Suites Memphis, Memphis
Poor1.0 / 5
Stay here if you want bloody sheets and bad CS!!!
Beware!!!! We stayed here for only 1 night with my husband and children and in my past experiences with Embassy we have always looked specifically for their chain of hotels. Check it went well and the room looked clean. After a long day on the road we were beat and showered and hit the sheet. Upon wthe next morning I pulled the sheets back on my sons bed and found blood on the sheets. I immediately checked him and it definitely did not come from anywhere on his body. I called to the front desk and notified them of the situation. They sent up housekeeping and the manager of housekeeping told me after viewing the sheets he would take care of the situation. We went down and my husband checked out of our room for us. The guy at the front desk informed us that he could not issue a full refund immediately because we booked through hotels.com but he could immediately comp the apx $18 worth of goodies we purchased from the snack shop. He said we would have to call hotels.Com and have them initiate the refund. So we left and got about an hour down the road and I called hotels.Com gave them the story and they contact the hotel to submit the refund process and the guy we had just talked to basically said he never agreed to the refund. If I would not have been 200 miles down the road we would have turned around and went back. I called the motel back and he tells me he never agreed to a full refund. He said $18 for our troubles is all he could do. Are you kidding me?
1 night family trip
Embassy Suites Memphis, Memphis
Outstanding5.0 / 5
Breakfast, Happy hour, excellent. Only one negative: on 2 of the days we were there, no cleaning was done by maids. On the second time I had to call for bathroom tissue as it was almost out and they had not left an extra. (this may have been due to the high number of guests due to the Monday holiday)
4 night family trip

See all reviews

Embassy Suites Memphis, Memphis

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