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Pier House Resort & Spa, Key West

4 stars
1 Duval StKey WestFL33040United States of America, 800-491-6126
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Excellent4.4 / 5
Location
Great location
Pool
Great pool
Beach
Beautiful beach
Value
Value for money could be better
622See all 622 Hotels.com reviews
From 2,135 reviewsTripAdvisor Traveller Rating

Pier House Resort & Spa, Key West

Hotel Info: 866-539-8117

from $259
  • Spa Junior Suite
  • Room, 2 Queen Beds (Lanai)
  • Deluxe Room, 1 King Bed, Balcony, Harbor View
  • Traditional Room, 2 Queen Beds
  • Room, 1 King Bed (Lanai)
  • Room, 2 Queen Beds, Ocean View
  • Traditional Room, 1 King Bed
  • Suite (Spa Junior Suite)
  • Traditional Room
  • Deluxe Room, Balcony (Or Patio Lanai Room)
  • Room, 1 King Bed, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 24

Travelling with others

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Also known as

  • House Pier
  • Pier House Key West Florida
  • Pier Key West
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 20 per night

Rollaway beds are available for an additional charge

Breakfast costs between USD 3.00 and USD 16.00 per person (approximately)

Pets are allowed for an extra charge of USD 75.00 per pet, per night

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Beach sun loungers
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Steam room
  • Beach towels
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 2600
  • Conference space size (meters) - 242
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built 1968
  • Elevator/lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Patio
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa at Pier House has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including thalassotherapy.

Dining

HarbourView Cafe - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Recreation

On Site

  • Health club
  • Steam room
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Pier House Resort & Spa, Key West’s small print

Also known as

  • House Pier
  • Pier House Key West Florida
  • Pier Key West
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 20 per night

Rollaway beds are available for an additional charge

Breakfast costs between USD 3.00 and USD 16.00 per person (approximately)

Pets are allowed for an extra charge of USD 75.00 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 622 reviews

Pier House Resort & Spa, Key West
Good3.0 / 5
Nice but very expensive and lackluster services
Resort is nice overall and well located away from the buzz on Duval street. Private beach is small but nice and while the resort has obviously been around a long time they seem to keep it clean and as updated as they can. They're overall customer service was lacking. They have this 'one touch' system on the phone and they person who picked up never knew how to do their job. I was left on hold for minutes, given wrong information multiple times and it simply stopped me from using the service. They offer a shuttle that goes up and down Duval street to their other properties, but it only comes around ONCE AN HOUR! You can walk the shuttle route in half that time. We then find out that they have shortened service during the weekend. So this service was useless. In 5 days we saw it 2 times. They also charge for parking which is a rip off. For the nightly rates this should absolutely be included. The spa is one of the most expensive I've ever seen. Would love to have been able to spoil my wife to a massage but the fees plus expected tip is absurd. The island is expensive and the resort is no different. Mediocre food at a high price moved us off the resort for meals. There is much better food only a short walk away. This is not to say that the staff is not nice or that we didn't receive good service elsewhere. Bar staff was friendly and the beach service was generally responsive and friendly.
4 night romance trip
Pier House Resort & Spa, Key West
Outstanding5.0 / 5
The very best place to stay
The very best location and friendliest staff. Hotel is close (walking distance) to so many attractions.
3 night romance trip
Pier House Resort & Spa, Key West
Outstanding5.0 / 5
Very nice resort
It would have been nice to have a chair in the room, other than a desk chair, to relax in. The desk chair needs felt pads on the leg bottoms to prevent the very loud scraping noise that was an early "alarm clock" from the room above us. The water pressure in the shower is almost non existent. We love the resort and will return, just some things that would improve the overall experience.
2 night romance trip
Pier House Resort & Spa, Key West
Fair2.0 / 5
Room is clearly overpriced
The room was supposed to have a city view but we had a view on a brown wall! After complaining we got another room but it was smaller, not clean and with a view on the parking. As well the shower was leaking and it was clearly needing to be refurbished. We took the first breakfast at the restaurant where I have been informed only 25 minutes after ordering that there was no salmon anymore... The beach is nice and the personnel there was very nice but overall this hôtel was a big disappointement.
3 night family trip
Pier House Resort & Spa, Key West
Excellent4.0 / 5
Great Location with beach and pool
This hotel is in a great location at the end of Duval street... nice, relaxing atmosphere... rooms are updated and clean
2 night romance trip

See all reviews

Pier House Resort & Spa, Key West

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