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Novotel Surabaya Hotel & Suites, Surabaya

4 stars
Jalan Ngagel No 173-175SurabayaEast Java60246Indonesia, 800-491-6126
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Good3.9 / 5
Amenities
Great amenities
Service
Fantastic service
Cleanliness
Quite clean
Vibe
Decent vibe
88See all 88 Hotels.com reviews
From 805 reviewsTripAdvisor Traveller Rating

Novotel Surabaya Hotel & Suites, Surabaya

Hotel Info: 866-539-8117

from $34
  • Standard Suite, 2 Double Beds
  • Executive Twin Room, 2 Single Beds
  • Superior Room, 2 Single Beds, Pool View
  • Superior Room, 2 Single Beds, Garden View
  • Superior Room, 1 King Bed, Garden View
  • Superior Room, 1 King Bed, Pool View
  • Executive Room, 1 King Bed, Terrace
  • Executive Room, 1 King Bed
  • Family Suite, Multiple Beds
  • Superior Room, 1 King Bed, Terrace
  • Standard Suite, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 215 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Also known as

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 210744 per night

Breakfast is offered for an extra charge of IDR 86777 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 700000 per vehicle (roundtrip)

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Basketball on site
  • Horse riding/rental on site
  • Playground on site
  • Racquetball/squash on site
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 10
  • Meeting rooms 10
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Year Built 1995
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Sleep well
  • Sofa bed
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Janggala Restaurant - Onsite brasserie. Guests can enjoy alfresco dining (weather permitting).

Dahana Lounge Bar - This bar serves light fare only. Happy hour is offered.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Basketball on site
  • Horse riding/rental on site
  • Playground on site
  • Racquetball/squash on site

Novotel Surabaya Hotel & Suites, Surabaya’s small print

Also known as

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 210744 per night

Breakfast is offered for an extra charge of IDR 86777 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 700000 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 88 reviews

Novotel Surabaya Hotel & Suites, Surabaya
Outstanding5.0 / 5
Good hotel
Good hotel
1 night trip
Novotel Surabaya Hotel & Suites, Surabaya
Outstanding5.0 / 5
Great services that worth every penny
The hotel provide well trained staff on customer service. They are so friendly and helpful that make my stay so enjoyable. The room are so spacious and clean. The most important pint is that the cost is so reasonable and worth every penny. Strongly recommended to fellow travelers.
1 night trip
Novotel Surabaya Hotel & Suites, Surabaya
Fair2.0 / 5
Dated, nonfunctional, and dirty
We "upgraded" to the two bedroom (which they failed to mention is a two story apartment with the bedrooms on different floors) which didn't help with having young kids. I will say it was a large space and has the potential to be amazing, but it clearly hasn't been taken care of in years. The furniture was old, dirty, and extremely uncomfortable with cigarette holes and stains. The sheets and pillows were worn, there was a lingering scent of musky body odor in the master bedroom probably coming from the dirty carpet. The fixtures in the bathroom were barely functioning, the one bathroom had no hot water at all. We felt dirty just entering the room. I was sure we'd get bedbugs from staying here. This was my first & probably my last novotel experience. My husband (& hoteks.com) had goo things to say about this hotel chain, but they missed the mark here. I hope the standard rooms are in better condition. Besides all this, The free wifi requested your email with mandatory selection to receive "junk mail". The breakfast was expensive and underwhelming in taste. The laundering costs are phenomenal! I couldn't wait to check out, we ended up changing our travel plans to stay elsewhere!
2 night family trip
Novotel Surabaya Hotel & Suites, Surabaya
Excellent4.0 / 5
Good hotel, bad neighborhood
Good location, nice service. But the room privacy is not so good, I can hear sound from outside and many people have a party there while midnight
1 night trip with friends
Novotel Surabaya Hotel & Suites, Surabaya
Fair2.0 / 5
Above than average
The price is quite good comparing with Novotel at other countries. Basically, I'm satisfied and will go there again. One thing I think they can be improved is their sofa cleanliness, cause the sofa in my room was a bit dirty.
1 night trip

See all reviews

Novotel Surabaya Hotel & Suites, Surabaya

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