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Novotel Surabaya Hotel & Suites, Surabaya

4-star4 stars
Jalan Ngagel No 173-175SurabayaEast Java60246Indonesia

4-star hotel in Ngagel with outdoor pool, restaurant
  • Free WiFi and free parking
Good7.8
Location
Great location
Vibe
Awesome vibe
Cleanliness
Quite clean
Wellness Area
Wellness & sports facilities could be improved
78See all 78 Hotels.com reviews
From 946 reviewsTripAdvisor Traveller Rating

Novotel Surabaya Hotel & Suites, Surabaya

from $38
  • Family Suite
  • Superior Room, Garden View
  • Family Suite
  • Superior Room, Terrace
  • Superior Room, Garden View
  • Superior Room, Pool View
  • Superior Room, Pool View
  • Family Suite

At a glance

Key facts

Hotel size

  • This hotel has 215 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Basketball on site
  • Horse riding/rental on site
  • Playground on site
  • Racquetball/squash on site
  • Pool sun loungers
  • Sauna
Working away
  • Business center
  • Meeting rooms 10
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Year Built 1995
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Sleep well
  • Sofa bed
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Microwave
  • Stovetop
  • Dishwasher
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Janggala Restaurant - Onsite brasserie. Guests can enjoy alfresco dining (weather permitting).

Dahana Lounge Bar - This bar serves light fare only. Happy hour is offered.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Basketball on site
  • Horse riding/rental on site
  • Playground on site
  • Racquetball/squash on site

Novotel Surabaya Hotel & Suites, Surabaya’s small print

Also known as

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 210744 per night

Buffet breakfast is offered for an extra charge of IDR 130000 for adults and IDR 65000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 286000 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Novotel Surabaya Hotel & Suites, Surabaya

Landmarks

  • Surabaya Zoo - 10 min walk
  • Mpu Tantular Museum - 11 min walk
  • Surabaya Town Square - 22 min walk
  • Royal Plaza Surabaya - 23 min walk
  • Ciputra World Mall - 41 min walk
  • Sharp Bamboo Monument - 43 min walk
  • Submarine Monument - 2.3 mi / 3.7 km
  • Tunjungan Plaza - 2.5 mi / 4 km

Getting around

  • Surabaya (SUB-Juanda) - 26 min drive
  • Surabaya Gubeng Station - 10 min drive
  • Surabaya Pasar Turi Station - 16 min drive
  • Free self parking
  • Airport shuttle (surcharge)

Recent reviews

Good 7.8 From 78 reviews

Novotel Surabaya Hotel & Suites, Surabaya
Exceptional10.0
Good survivor hotel
It's nice place to stay only need bit refurbished.
Yustinus, us2 night business trip
Novotel Surabaya Hotel & Suites, Surabaya
Exceptional10.0
the hotel and staff was amazing the pool fantastic
the hotel was very nice... laundry service was same day. my room was always spotless... they actually have deer you can feed.. the food was very good except for what they call western food... but i did not go there to eat western food..... the only complaint and suggestion i would make is get the uber app on your phone.... the cab company blue bird was very undesirable.... after 40 minutes in a cab i was no where near my destination.... and then after i was picked up at Novotel hotel... the driver all of a sudden did not know where Novotel was... so use Uber..
jerry, us8 night trip
Novotel Surabaya Hotel & Suites, Surabaya
Exceptional10.0
Good hotel
Good hotel
OLEG, usOther trip
Novotel Surabaya Hotel & Suites, Surabaya
Exceptional10.0
Great services that worth every penny
The hotel provide well trained staff on customer service. They are so friendly and helpful that make my stay so enjoyable. The room are so spacious and clean. The most important pint is that the cost is so reasonable and worth every penny. Strongly recommended to fellow travelers.
David, us1 night trip
Novotel Surabaya Hotel & Suites, Surabaya
Fair4.0
Dated, nonfunctional, and dirty
We "upgraded" to the two bedroom (which they failed to mention is a two story apartment with the bedrooms on different floors) which didn't help with having young kids. I will say it was a large space and has the potential to be amazing, but it clearly hasn't been taken care of in years. The furniture was old, dirty, and extremely uncomfortable with cigarette holes and stains. The sheets and pillows were worn, there was a lingering scent of musky body odor in the master bedroom probably coming from the dirty carpet. The fixtures in the bathroom were barely functioning, the one bathroom had no hot water at all. We felt dirty just entering the room. I was sure we'd get bedbugs from staying here. This was my first & probably my last novotel experience. My husband (& hoteks.com) had goo things to say about this hotel chain, but they missed the mark here. I hope the standard rooms are in better condition. Besides all this, The free wifi requested your email with mandatory selection to receive "junk mail". The breakfast was expensive and underwhelming in taste. The laundering costs are phenomenal! I couldn't wait to check out, we ended up changing our travel plans to stay elsewhere!
A Traveler, us2 night family trip

See all reviews

Novotel Surabaya Hotel & Suites, Surabaya

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