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Novotel Surabaya Hotel & Suites

Photo gallery for Novotel Surabaya Hotel & Suites

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers

Overview of Novotel Surabaya Hotel & Suites

UNESCO Sustainable Travel Pledge

Novotel Surabaya Hotel & Suites

4.0 star property
4-star hotel in Wonokromo with outdoor pool and restaurant

8.0/10 Very Good

211 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $32
Price available on 11/30/2022
Jalan Ngagel No 173-175, Surabaya, East Java, 60246

Room options

About this area

What's nearby

  • In Wonokromo

Getting around

  • Surabaya (SUB-Juanda) - 33 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 24 min drive
  • Airport shuttle (surcharge)


  • Restoran Bebek Tepi Sawah Surabaya - 10 min walk
  • 1914 Surabaya - 10 min walk
  • Rawon Calculator - 11 min walk
  • Tahu Teck Teck Pak H. Ali - 11 min walk
  • Suzana Bakery - 12 min walk

About this property

Novotel Surabaya Hotel & Suites

Novotel Surabaya Hotel & Suites offers an airport shuttle (available 24 hours) for IDR 286000 per vehicle one way. Guests indulge in Thai massages, then grab a bite to eat at the coffee shop/cafe. Other features of this upscale hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers say great things about the overall value and spacious guestrooms.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 215 rooms


  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • Horse riding/rentals

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers


  • Built in 1995
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • Indonesian

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.


Janggala Restaurant - Onsite brasserie. Guests can enjoy alfresco dining (weather permitting).
Dahana Lounge Bar - This bar serves light fare only. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 286000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 210744.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Novotel Surabaya
Hotel Surabaya
Novotel Hotel Surabaya
Novotel Surabaya
Novotel Surabaya Hotel
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Novotel Surabaya Hotel Surabaya
Novotel Surabaya & Suites
Novotel Surabaya Hotel & Suites Hotel
Novotel Surabaya Hotel & Suites Surabaya
Novotel Surabaya Hotel & Suites Hotel Surabaya

Frequently asked questions

Does Novotel Surabaya Hotel & Suites offer free cancellation for a full refund?
Yes, Novotel Surabaya Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Surabaya Hotel & Suites?
As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Novotel Surabaya Hotel & Suites on Nov 30, 2022 start from $32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Surabaya Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Surabaya Hotel & Suites?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Surabaya Hotel & Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Novotel Surabaya Hotel & Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Novotel Surabaya Hotel & Suites?
Yes, an airport shuttle is available. The charge is IDR 286000 per vehicle one way.
What are the check-in and check-out times at Novotel Surabaya Hotel & Suites?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Novotel Surabaya Hotel & Suites and nearby?
Have fun with onsite activities such as horseback riding, and improve your game on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surabaya Hotel & Suites also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Novotel Surabaya Hotel & Suites?
Yes, Janggala Restaurant offers alfresco dining. Nearby restaurants include Restoran Bebek Tepi Sawah Surabaya (10-min walk), 1914 Surabaya (10-min walk), and Rawon Calculator (11-min walk).
What's the area around Novotel Surabaya Hotel & Suites like?
Novotel Surabaya Hotel & Suites is a short 8-minute walk from Surabaya Zoo and 9 minutes' walk from Monument Of Suroboyo.

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



10/10 Exceptional

Mike, 4-night trip
Verified Expedia guest review

6/10 Good

Could have been better
Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.
Parag, 1-night trip with friends
Verified guest review

2/10 Poor

Dirty room, old property.
DONNA, 9-night trip
Verified Expedia guest review

8/10 Very Good

Value for money hotel
Decent value for money hotel. Hardly any parking space
1-night family trip
Verified guest review

8/10 Very Good

Heriyanti, 1-night family trip
Verified guest review

10/10 Exceptional

Andrew, 4-night family trip
Verified guest review

8/10 Very Good

it is a very clean hotel with very friendly staff.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent Hotel
Very accommodating! Thank you!
2-night business trip
Verified guest review

10/10 Exceptional

Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
2-night trip with friends
Verified guest review

10/10 Exceptional

Well situated, Novotel Surabaya is a green hotel, with good service from the staff.
2-night trip with friends
Verified Ebookers guest review