Hotel Royal Penang, Penang

Only good thing is strong wifi. Hotel is really old. When check in there was no bathing towels. Same thing happen on 3rd day. Staff not very friendly. Hotel not near to any places of interest, such as malls. Have to take transport to places of interest.

The cleaning person did not clean cups not give us enough soup and shampoo. We do not like to complain. The keys are over sensutive, we need to redo it after we went outside. The front counter person it was due to our mobile phone got too close to it. One of the bed as in bad shape and caused me backache. The location is ok, easy access to nearby mLland famous eating places.

not a good experience; hotel and room smelled like stale cigarettes, men stared at me and my friend who was dressed average in a very uncomfortable seductive way. we ended up checking out early. no customer service at all during check in or check out. the men just stood around.

terrible front desk service. service was stale with no smile and pleasantries. only one person manning the desk and wait time was long during check in and check out. room was not sound proofed, I could not get quality sleep with traffic noise, albeit being on the 10th floor.

The hotel is a bit jaded. The room was clean and generally fine but the public areas were dull and in need of refurbishment. There was a great view from the window but we could barely see it because the windows were filthy. Since we were staying for three weeks we booked a hotel with a gym but found on the first day that most of the machines were broken. I drew this to the attention of the front desk who told me that they would get maintenance to take a look. I took this with the sincerity with which it was given and, needless to say, the issue was never addressed. In general, it served our purpose but could have been better.