Hotel Royal Penang, Penang

Check in was smooth and easy- in fact my room was ready even though I was early. However, sorry to say the room smelt old and musty. Looked old and in need of refurbishment. The bath towels were thin and stunk - like not being dried properly. Luckily the hand towel was OK - so I used that instead. The hotel is in a convenient location - was within walking distance to Penang Road, and there are lots of eating places nearby.

Only good thing is strong wifi. Hotel is really old. When check in there was no bathing towels. Same thing happen on 3rd day. Staff not very friendly. Hotel not near to any places of interest, such as malls. Have to take transport to places of interest.

The cleaning person did not clean cups not give us enough soup and shampoo. We do not like to complain. The keys are over sensutive, we need to redo it after we went outside. The front counter person it was due to our mobile phone got too close to it. One of the bed as in bad shape and caused me backache. The location is ok, easy access to nearby mLland famous eating places.

not a good experience; hotel and room smelled like stale cigarettes, men stared at me and my friend who was dressed average in a very uncomfortable seductive way. we ended up checking out early. no customer service at all during check in or check out. the men just stood around.

terrible front desk service. service was stale with no smile and pleasantries. only one person manning the desk and wait time was long during check in and check out. room was not sound proofed, I could not get quality sleep with traffic noise, albeit being on the 10th floor.