2/10 Poor
13 July 2023
Never again! More like a prison than a hotel!
I arrived at this hotel on my own with my newborn baby. As soon as I entered the hotel I instantly did not feel safe. The staff were rude and just sat there smoking and stuffing their faces whilst residents waited for a drink or to be seen to. I had a suitcase, a pram and 2 bags and I was put in an underground room which was 2 flights of stairs down meaning I couldn’t carry everything up and down by myself. The staff did not offer to help one bit and watched me struggle on my own. The room was dark and full of insects and bugs which wasn’t safe for my baby. I cried as I got locked inside the room and had to climb out of the balcony with my baby to even try and get help. The staff laughed at me and looked at me up and down when they seen the state I was in. I asked for a different room and they told me they didn’t have any which they lied to hotels.com about saying that they offered me a new room which they did not!! Disgusting staff and hotel should be closed down!
PAUL
PAUL, 3-night trip
Verified Hotels.com guest review