Torel Palace Porto

Photo gallery for Torel Palace Porto

Primary image
Outdoor pool, sun loungers
Balcony
Balcony
Premium bedding, in-room safe, individually decorated

Overview of Torel Palace Porto

VIP Access

Torel Palace Porto

5.0 star property
Luxury hotel with outdoor pool, near Porto Historic Center

9.2/10 Superb

35 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is $255
Price available on 8/21/2022
Map
Rua Entreparedes, 40, Porto, 4050- 240
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Pool bar
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Library
For families
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Elevator
  • In-room climate control (air conditioning)
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Centro / Baixa
  • Porto Historic Center - 1 min walk
  • Porto Cathedral - 5 min drive
  • Dom Luis I Bridge - 5 min drive
  • Porto City Hall - 7 min drive
  • Ribeira Square - 9 min drive
  • Duoro River - 11 min drive
  • Casa da Musica - 17 min drive
  • Matosinhos Beach - 29 min drive

Getting around

  • Porto Airport (OPO) - 28 min drive
  • São Bento Station - 10 min walk
  • General Torres Station - 23 min walk
  • Campanhã Station - 25 min walk
  • Marcolino Santa Catarina Stop - 5 min walk
  • Batalha Stop - 6 min walk
  • Batalha-Guindais Stop - 7 min walk
  • Airport shuttle (surcharge)

About this property

Torel Palace Porto

Torel Palace Porto offers an airport shuttle (available 24 hours) for EUR 40 per vehicle one-way. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights at this luxurious hotel. Public transportation is just a short walk: Marcolino Santa Catarina Stop is 5 minutes and Batalha Stop is 6 minutes.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite valet parking (EUR 25 per night; includes in/out privileges)
  • Onsite garage
  • Offsite parking nearby (EUR 25 per night; reservations required)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1861
  • Safe-deposit box at front desk
  • Library
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Handrails in stairways
  • Well-lit path to entrance

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages and sports massages.

Dining

Blind - Onsite fine-dining restaurant.

Fees & policies

Refundable deposits

  • Deposit: EUR 100 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

  • Covered valet parking costs EUR 25 per night with in/out privileges
  • Parking is available nearby and costs EUR 25 per night (262 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Torel Palace Porto Penafiel
Torel Palace Porto Hotel
Torel Palace Porto Penafiel
Torel Palace Porto Hotel Penafiel
Torel Palace Porto Hotel
Torel Palace Porto Porto
Torel Palace Porto Hotel Porto

Frequently asked questions

Does Torel Palace Porto offer free cancellation for a full refund?
Yes, Torel Palace Porto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Torel Palace Porto?
As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at Torel Palace Porto on Aug 21, 2022 start from $255, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Torel Palace Porto?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Torel Palace Porto?
Yes, there's an outdoor pool.
Are pets allowed at Torel Palace Porto?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Torel Palace Porto?
Yes. Valet parking costs EUR 25 per night.
Is airport shuttle service offered by Torel Palace Porto?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at Torel Palace Porto?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Torel Palace Porto?
No, this hotel doesn't have a casino, but Casino Espinho (18-min drive) is nearby.
What is there to do at Torel Palace Porto and nearby?
Torel Palace Porto has an outdoor pool and spa services.
Are there restaurants at or near Torel Palace Porto?
Yes, there's an onsite restaurant, Blind. Nearby restaurants include San Martino (3-min walk), Maus Hábitos (4-min walk), and Vícios de Mesa (4-min walk).
What's the area around Torel Palace Porto like?
Torel Palace Porto is in Centro / Baixa, a short 5-minute walk from Marcolino Santa Catarina Stop and 11 minutes' walk from Porto Cathedral.

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Excellent
Terrific service, lovely suites, good AC, large breakfast buffet. great overall vibe.
Randall, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay!
Amazing hotel, We loved our stay! The room was beautiful, the restaurant was delicious and close proximity to a lot. Would highly recommend.
Matthew, 1-night trip
Verified Hotels.com guest review

6/10 Good

Overstated hotel
Very limited public space. The restaurant is dark and the outside space limited and not that great. The room was a superior suite but the name is incorrect. It was badly designed, poorly laid out so the use of space was appalling, no bath, no real sitting area. The area they have designated for sitting is a space you would never use, dark, no view and dead space. When next in Porto we will find somewhere better
Simon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bday Surprise!
Eclectic central hotel. The hotel surprised my fiance with a breakfast dessert and music box. I received ALL of the bonus points! 😁😁😁
2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Torel Palace Porto is a wonderful hotel. The staff are friendly, eager to help, and speak English very well. The hostess at breakfast and the breakfast crew in general (including the wonderful egg chef) are exceptional. Vincent, on the night shift for drinks, was stellar as well: very personable and down to earth. The hotel has a few quirks: for example, our bathroom didn't quite have a full door, and the moulding on the bathroom wall is made of something like Styrofoam. I also imagine that sound-proofing may be an issue in some rooms (though Room 3, being next to the spa, is a good choice for those sensitive to noise). Other quirks of the hotel are most welcome. The decor overall is stunning. The library/lounge is fantastic(al) and the restaurant (featuring black walls and decor) is extremely handsome by night (if a bit too dark for breakfast). Also: the literary theme is a nice touch: I just wish that there were English translation of Julio Dinis's works in our room! My many thanks to the staff at Torel Palace Porto for the wonderful stay. If I'm back in Porto soon, I'll certainly be stopping by!
Edward, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The hotel lived up to all the reviews. Great staff - good food and a very safe environment. Well done and a big thank you to one and all. Neil Hunter
Neil, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Torel Palace Porto is centrally located but not very easy to find. Our Uber driver had a hard time locating it. Once there, the lobby and library are strikingly beautiful. The “book” theme is uniquely incorporated into the hotel’s design and worth seeing. The impressive design may stop there. Our room, although unique, was not to our liking. One big room with a mirrored box in the middle which is a shower, sink and toilet stall. So strange. When I say mirrored room, I mean a room (about 8’ x 12’) inside the bigger hotel room with 4 walls of mirrors! It felt like an art installation. You just have to be into that. Also, the Blind restaurant downstairs is exactly what it’s called. You CANNOT order food. You get what you get. The restaurant is called Blind. Only room service and the room doesn’t have a coffee table. How do you have dinner at the hotel? We just didn’t understand so many things about the Torel Palace Porto.
helen, 2-night romance trip
Verified Expedia guest review

4/10 Fair

The property is nice, well located, and worthy of 5 stars. However, the service unfortunately fell short of expectations. It is a pity, as the things that went wrong would have been easy to avoid and fix, and the staff were friendly but did not correctly handle these problems. Some issues included: (1) taking 3 days for my laundry to be collected despite asking everyday of my stay. Laundry was only delivered a few hours before checkout. I was told in the future to drop laundry off at the front desk. To the hotel's credit, I was not charged after complaining, but it shouldn't happen at a 5* hotel charging c. 2x more than other 5*s in Porto. (2) I booked a guide through the hotel. Before booking, during booking, and before leaving with the guide I was told that I could pay for it through the hotel, which I said I intended to do. After returning to the hotel with the guide in the evening, I was told by the staff that this was not possible and I would need to pay in cash. Not having 300 euros in cash on me, I was directed to a non-multi-bank ATM to pay the guide, as there are strangely no multi-bank ATMs nearby. As such, I basically had to pay 50 euros more due to ATM fees and bad exchange rates. If the hotel told me I needed to pay in cash before, I would've cashed out at a bank in advance and saved money. The hotel hardly apologised for this, and did nothing to rectify it. (3) Tap left on by cleaners and flooded bathroom. (4) phone not fixed despite asking for 4 days.
Derek, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The interior was astoundingly beautiful, quite memorable indeed. My partner and I will definitely be returning.
Talise, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome little hotel in a quieter but convenient part of town. Great cocktails in the bar. Definitely recommend.
Justin, 2-night romance trip
Verified Expedia guest review