6/10 Good
19 Nov 2021
Horrible customer service, comfy bed
The bed was very comfortable. The pool was okay, but a bit over chlorinated and made my sensitive skin burn a bit. The AC unit appeared to be leaking into the floor, even though it was off. I made sure to let the desk know when we left. The front desk staff was rude, both to us and to other people trying to check in or get service.
Additionally, they tried to charge us a smoking in the room fee, because they found cigarette butts in the trash! That's where cigarette butts go! Upon, calling about the charge, the first person I spoke with was very rude and disrespectful, when I asked about the pending charge on my account. When I asked to speak with a manager, there was not one there at 4:30pm, and the front desk person had no idea what time the manager would be there the next day. When I called the next day to get to the bottom of it, the manager was able to give me a more accurate response about the charge, and reversed it.
There was an underage hotel party going on across from us that was disruptive. However, the front desk staff did not care at all.
Verified traveller
1-night business trip
Verified Hotels.com guest review