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Presidente InterContinental Cozumel Resort & Spa, Cozumel

4.5 stars4.5 stars
Carretera A Chankanaab Km 6-5CozumelQROO77600Mexico, 800-491-6126
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Outstanding4.7 / 5
Great room
Great location
Wellness Area
Great wellness & sports facilities
Beautiful beach
247See all 247 reviews
From 1,668 reviewsTripAdvisor Traveller Rating

Presidente InterContinental Cozumel Resort & Spa, Cozumel

Hotel Info: 866-539-8117

from $150
  • Habitacion de lujo frente a la playa
  • Pool View
  • Habitacion de lujo vistas al oceano
  • Ocean Suite
  • Habitacion de lujo en el arrecife
  • Suite vista arrecife

At a glance

Key facts

Hotel size

  • This hotel has 220 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Things to do
  • On private beach
  • Number of outdoor pools - 2
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Steam room
  • Free use of nearby fitness center
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Elevator/lift
  • Garden

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Tennis on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Yoga classes/instruction on site


  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby

Recent reviews

Outstanding 4.7 /5 from 247 reviews

Presidente InterContinental Cozumel Resort & Spa, Cozumel
Outstanding5.0 / 5
A true gem, we will be back
We stayed for 8 days, with two young children. It was simply spectacular in every way and we will be back. The snorkling is wonderful (eagle rays among other rays, puffer fish, you name it, simply magnificent). We took one boat excursion with Scooby and the guide was an oceanographer. The grounds are beautiful, as in pictures. We had an "unrenovated rooms" on the 1300 floor. They are extremely well appointed (I don't see the need for upgrade) and huge (I would say the bathroom and room were together about 500 sq ft). Quiet, with beautiful views from both room and tub. The food great. Service absolutely impeccable and very warm. The actual beach (as opposed to a ladder from the sandy terrace) is a great plus and a rare treat on Cozumel. Key and much appreciated by the smaller kids.
8 night family trip
Presidente InterContinental Cozumel Resort & Spa, Cozumel
Poor1.0 / 5
Nice Place but Terrible Customer Service
The Presidente Intercontinental is a beautiful property, and the reason I'm giving it a very low rating is related to customer service. Second day there, had $500 stolen from my room. When I reported it, Hotel treated my wife and I more like a suspects then victims. They insisted on searching our room, and all our personal belongings, including our person, like we were hiding the money or lost it in the room. After their "investigation," nothing came of it. It was pretty clear one of their folks did it as no one else apparently entered room. They offered no apology or credit at the hotel, and after spending about $4,500 for the week stay, I would think a little something could have been done. I would never recommend an IHG property to anyone due to the abysmal way this incident was handled. Very sad for an expensive property, and this was our third time there in the last 20 years.
7 night romance trip
Presidente InterContinental Cozumel Resort & Spa, Cozumel
Outstanding5.0 / 5
Best of Cozumel hotels!
We stayed 3 days (spent 2 days elsewhere as hotel was booked up with triathlon participants!) and LOVED the Presidente. Service, location on beach, and hotel grounds etc were excellent. The rooms were a little old fashioned and could do with an upgrade. Housekeeping was great. Pool was gorgeous!
3 night family trip
Presidente InterContinental Cozumel Resort & Spa, Cozumel
Outstanding5.0 / 5
Great spot for low-key vacay
Had a great vacation with my family...hotel is beautiful...especially the new "reef" rooms. We started in a suite in the older part of the hotel then upgraded to the reef room...definitely worth the extra dough. Much quieter and more elegant than most of the other Cozumel resorts and especially more than those in Playa del Carmen
5 night family trip
Presidente InterContinental Cozumel Resort & Spa, Cozumel
Outstanding5.0 / 5
Relaxed luxury in Cozumel
Excellent ocean side bars and restaurants. Quality is exceptional. Service is wonderful.
2 night trip with friends

See all reviews

Presidente InterContinental Cozumel Resort & Spa, Cozumel

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