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Citystay

Photo gallery for Citystay

Front of property
Deluxe Suite | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Deluxe Double Room, City View | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Deluxe Suite | Egyptian cotton sheets, premium bedding, desk, laptop workspace
Egyptian cotton sheets, premium bedding, desk, laptop workspace

Overview of Citystay

Citystay

3.0 star property
3-star hotel in Antwerp

9.4/10 Exceptional

34 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Laundry facilities
Map
43 Burchtgracht, Antwerp, Vlaanderen, 2000

Room options

About this area

What's nearby

  • In Old Town
  • Antwerp Market Square - 1 min drive

Getting around

  • Antwerp (ANR-Antwerp Intl.) - 24 min drive
  • Brussels Airport (BRU) - 43 min drive
  • Antwerp (ZYZ-Antwerp Berchem Train Station) - 7 min drive
  • Antwerp Central Station - 23 min walk
  • Antwerp (ZWE-Antwerp Central Train Station) - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • De 7 Schaken - 3 min walk
  • Amadeus - 3 min walk
  • Caffe Mundi - 3 min walk
  • Den Engel - 3 min walk
  • Gusto Italiano - 3 min walk

About this property

Citystay

Citystay is a great choice for a stay in Antwerp.

Languages

Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests will receive an email 24 hours before arrival with check-in instructions and an access code; your host will greet you

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Wheelchair-accessible parking on site
  • Off-site parking nearby (EUR 18 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage

Facilities

  • Library
  • Bike parking
  • Locally owned and organised tours and activities
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • No plastic water bottles

Accessibility

  • Wheelchair-accessible parking

Languages

  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.97 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)
  • Late checkout can be arranged for an extra charge of EUR 15 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 25.0 per night

Parking

  • Parking is available nearby and costs EUR 18 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

CITYSTAY Hotel
CITYSTAY Antwerp
CITYSTAY Hotel Antwerp

Frequently asked questions

Does Citystay offer free cancellation for a full refund?
Yes, Citystay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Citystay?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Citystay?
Sorry, pets aren't allowed.
Is parking offered on site at Citystay?
Sorry, there's no on-site parking at Citystay.
Is an airport shuttle service offered by Citystay?
Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
What are the check-in and check-out times at Citystay?
You can check in from 2:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 15 (subject to availability). Express check-out and contactless social distancing and check-out are available.
Are there restaurants at or near Citystay?
Yes. Nearby restaurants include Gusto Italiano (3-min walk), D'aa Toert (4-min walk) and Ulcke Van Zurich (4-min walk).
What's the area around Citystay like?
Citystay is a short 4-minute walk from Antwerp Market Square and 5 minutes' walk from Cathedral of Our Lady.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

8.9/10

Amenities

9.7/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Really this property was best for my trip. Only doesn't have Freeze and Microwoven.
Ehsanul, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Kent Mikael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well managed. Owner let us store our luggage before check in. Convenient location.
Marianne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, nice and quiet and very clean. My only small complaint would be that the pillows were a little lumpy but the bed itself was comfortable.
Catherine, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous rooms and plenty of hot water and towels. I don't often experience this level of comfort at so-called luxury hotels!
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location, great price, sparkling clean, and easy to enter with the code that you get from the staff.
Alvaro, 2-night business trip
Verified Expedia guest review

8/10 Very good

Good location, great room. Staff was helpful. The noise in the stairwell is really carries, so we were woken up a few times in the night by people coming and going. This was the only issue and would be greatly improved if the proprietors would use even some small soundproofing measures (such as wall hangings, rugs, or a brush or other cover at the bottom of the door to each room). Otherwise, the stay was great.
Danielle, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful small hotel
CITYSTAY has eight or ten rooms in a quiet building in the historic district. I understand the rooms were remodeled in May 2019, which is consistent with the wonderful room we had. Our room was large, recently remodeled with quality, and had a great air conditioning system and mattress. I would definitely stay at this hotel again.
Alan, 3-night romance trip
Verified Hotels.com guest review