Sunscape Akumal Beach Resorts & Spa - All Inclusive

Photo gallery for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Primary image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas, pool loungers
7 outdoor pools, pool umbrellas, pool loungers

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4.0 star property
All-inclusive beachfront resort with free children's club, near Akumal Beach

7.0/10 Good

420 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Bar
Map
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • 7 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Coffee shop/cafe
Feel at home
  • Free cots/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Garden

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Akumal Beach - 18 min walk
  • Tulum National Park - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 82 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27.3 miles/43.9 km

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star all-inclusive resort by the ocean
Take advantage of 2 poolside bars, a terrace and a coffee shop/cafe at Sunscape Akumal Beach Resorts & Spa - All Inclusive. This resort is a great place to bask in the sun with a beachfront location, sunloungers and beach umbrellas. Be sure to enjoy a meal at any of the 6 on-site restaurants. Enjoy on-site activities, such as snorkelling, scuba diving and kayaking. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and laundry facilities.
Other perks at this resort include:
  • 7 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Luggage storage, a 24-hour front desk and a billiards/pool table
  • Meeting rooms, tour/ticket information and a lift
  • Guest reviews say good things about the beach locale and helpful staff
Room features
All guest rooms at Sunscape Akumal Beach Resorts & Spa - All Inclusive offer perks, such as Laptop workspace and air conditioning, as well as amenities, such as safes.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 362 units

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Pool table

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • 7 outdoor pools
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Does Sunscape Akumal Beach Resorts & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Sunscape Akumal Beach Resorts & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sunscape Akumal Beach Resorts & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, snorkelling and scuba-diving. Enjoy a swim in one of the 7 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 8 bars. Sunscape Akumal Beach Resorts & Spa - All Inclusive also has spa services and a garden.
Are there restaurants at or near Sunscape Akumal Beach Resorts & Spa - All Inclusive?
Yes, there are 6 on-site restaurants. Nearby restaurants include Portofino (2.4 mi), Taverna Akumal (2.9 mi) and Turtle Bay Cafe & Bakery (2.9 mi).
What's the area around Sunscape Akumal Beach Resorts & Spa - All Inclusive like?
Sunscape Akumal Beach Resorts & Spa - All Inclusive is a short 18-minute walk from Akumal Beach and 18 minutes' walk from Riviera Maya Golf Club.

Overall score and ratings

7.0

Good

7.4/10

Cleanliness

8.1/10

Staff & service

6.9/10

Amenities

6.7/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Exceptional

Happy Weekend
Service was great. Staff was attentive. Had a great time
shannon, 3-night trip
Verified Hotels.com guest review

4/10 Fair

This was my second time on this property. While it's not a 4-5 star hotel, you could see this place needs many upgrades throughout the property. Entertainment and food was ok, only better if you go to the two other restaurants that are bit high end. GUESTS BEWARE! Make sure you have all your personal belongings locked in the safe. Was very disappointed that my Airpods were stolen from my room. I contacted security in regards to this and haven't heard back from their investigation. Unfortunately, I wasn't the only victim at this resort. A good friend of mine also mentioned that her ring also disappeared from her room. The resort has to do better in screening their employees or have better protocols by installing better surveillance with these type of thefts being reported.
Osvaldo Gabriel, 5-night family trip
Verified Expedia guest review

6/10 Good

Hotel staff stole out of my room
Quamie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was very welcoming and friendly. The property was extremely beautiful with multiple spots available to relax.
Jaquira M, 3-night family trip
Verified Expedia guest review

8/10 Very good

Lots of activities. Great food. Needs some upgrades
Sherly, 3-night family trip
Verified Expedia guest review

4/10 Fair

The staff was very kind but the property did not live up to advertising.
Kewan J, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Took over 2 hrs to get room, room did not get cold, entire hotel needs repairing, hotel was dripping, wouldn’t go again
Javier, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Not too sure what to expect after reading some of the other reviews on here. The property is about an hour from the airport. We took a private shuttle from the airport to the property. The property isn't one of the bigger properties, but that is ok with us as we were just looking for a base camp for our excursion-filled vacation. The property is nicely encamped by natural flowers and the lobby was open and very nice. Drinks were readily available at any time. There are 3 restaurants buffet and the food was good quality. Yes there was seawood on the beach but the staff got up early to rake it away. The beach area is small but big enough for the guests, many of whom just stayed in the infinity pool anyways. There was another section that had bigger pools and seemed that's where most people with families congregated. The rooms were very nice and the staff were quick to change linens and towels. We went to Xcaret, Tulum, and snorkeling in cenotes on 3 separate days and the transportation picked us up at the hotel. Easy to make reservations right from the hotel. I'd recommend coming to this resort for anyone who wants a relaxing vacation away from Cancun.
Steven, 4-night family trip
Verified Expedia guest review

2/10 Poor

Stephanie, 3-night trip
Verified Expedia guest review

8/10 Very good

Sherlinda, 5-night trip
Verified Expedia guest review