Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Costa Mujeres beachfront property with 4 outdoor pools and restaurant

  • Free buffet breakfast and free WiFi
From
$400

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, 23028, QROO, Mexico
7.6.Good.
  • Great experience but originally issues with rooms were a problem with many customers.

    Apr 10, 2022

  • We loved our stay at Planet Hollywood! Service was excellent and all the workers work…

    Mar 26, 2022

See all 380 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 648 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • 4 outdoor pools
  • Free children's club

Feel at home

  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Garden

What’s around

  • On a private beach
  • Mujeres Beach - 2.4 mi / 3.8 km
  • Playa Mujeres Golf Club - 2.8 mi / 4.5 km
  • Garrafon Natural Reef Park - 9 mi / 14.5 km
  • Punta Sam Beach - 4.5 mi / 7.3 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • STAR Class Producers Three Bedroom Suite
  • STAR Class Directors Suite Two Bedroom
  • STAR Class Producers Two Bedroom Suite Swim Out
  • Directors Suite Two Bedroom
  • STAR Class Entourage Suite
  • STAR Class Junior Suite Ocean View
  • STAR Class Junior Suite
  • STAR Class Directors Suite One Bedroom
  • Junior Suite Swim Out
  • STAR Class Directors Suite One Bedroom Swim Out
  • Junior Suite
  • Directors Suite One Bedroom
  • Entourage Suite
  • STAR Class Junior Suite Swim Out
  • STAR Class Producers Two Bedrooms Suite
  • Junior Suite Ocean View

What’s around

Landmarks

  • On a private beach
  • Mujeres Beach - 2.4 mi / 3.8 km
  • Playa Mujeres Golf Club - 2.8 mi / 4.5 km
  • Garrafon Natural Reef Park - 9 mi / 14.5 km
  • Punta Sam Beach - 4.5 mi / 7.3 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km
  • El Meco Archaeological Site - 6.3 mi / 10.1 km
  • Cancún Underwater Museum (Cancún) - 6.4 mi / 10.4 km
  • El Niño Beach - 7.4 mi / 11.9 km
  • Gran Puerto Pier - 8.1 mi / 13.1 km
  • Ultramar Ferry Puerto Juárez - 8.4 mi / 13.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
map
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Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, 23028, QROO, Mexico

At a glance

Size

  • 648 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Pool sun loungers
  • Health club
  • Pool umbrellas

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2019
  • Elevator
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 8:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
  • Planet Hollywood Beach Resort Cancun
  • Planet Hollywood Beach Resort Cancun All Inclusive

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Sorry, there's no onsite parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.

  • Sorry, pets aren't allowed.

  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

  • Yes, So Cal Gourmet Emporium offers international cuisine. Nearby restaurants include Q Bravo (9.3 mi), Soggy Peso (9.3 mi), and Pita Amore (9.4 mi).

  • No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.

  • Onsite recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes aerobics, Pilates, and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include a private beach and a health club. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has spa services and a garden.
7.6.Good.
  • 4.0.Fair

    AWFUL hospitality/MEAN employees! Don’t go!

    Employees are extremely MEAN and NOT accommodating for anything. This is the only “all-inclusive” resort where everything is an upgrade and money is needed. Lots of resorts in Mexico to stay so do not waste your money and stay here.

    Karri, 6 night family trip, Mar 16, 2022

    Verified Hotels.com guest review

  • 8.0.Very Good

    Beautiful resort with a learning curve

    We came for spring break with our family of 4 (kids 7, 10), and another family. The high's: the resort is gorgeous. About a year old, it still looks shiny and new, and the decor and facilities are top notch. The service is outstanding. We were impressed time and again by servers and staff who went above and beyond to make us feel welcome and cared for. And the food was a very pleasant surprise. We were all prepared to be underwhelmed, but ended up having incredible Mexican specialties from the breakfast buffet, insanely flavorful Indian, very solid sushi, and lots of great salads, fruits and seafood from the Euro buffet by the pool/beach. Burgers and Pizza are the easiest "grab and go" items, and they are both fine but not noteworthy. The areas for improvement: check-in is sloooooow and not overly warm. We were supposed to receive $500 in resort credit, and didn't get our coupon book as we should have at check-in. It's not just a $500 "tab" credit, but takes the forms of a few $25 off premium wine/liquor, $50 off spa services, etc. Definitely worth having. The biggest single headache was trying to figure out the system for dinners. It can be tricky w/ kids because you need to either arrive and be ready to sit down when doors open at 5:30/6 or get your name on the list and be prepared for wait for 1-2 hours.

    Julia, 3 night family trip, Mar 15, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Don’t waste your money

    Pathetic service for the paid price. Management Can’t even manage the keys and room access properly. Zero customer service and room cleaning.

    Imran, 2 night family trip, Mar 3, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Unhappy

    I’ve never been to a all-inclusive that didn’t open the main buffet for lunch. Walk in to check-in to be told the we booked a 8 weeks in advance wasn’t available, it’s not like it was booked short notice!

    Glen, 7 night trip, Feb 23, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We just spent 8 night there, first swim up room was not good, no sun ever hit the pool , room had a smell to it, but they we very accommodating , moved us to a ocean front swim up , was amazing after that , food was average! This was our second trip there! Very friendly staff & we’re willing to help with anything!

    David Lee, 8 night romance trip, Feb 4, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Had a great time ! Will definitely be back soon!

    Eduardo, 5 night romance trip, Jan 25, 2022

    Verified Expedia guest review

  • 2.0.Poor

    Horrible experience

    We had the worst experience we’ve ever had at a hotel at planet Hollywood !! We took a ferry then the bus then a taxi to get there from Cozumel to see my brother on his bday he was on a business trip and they wouldn’t let us come in then they said only 30 minutes so they walked us out and we sat outside in the heat for over an hour trying to figure out what we should do a day pass etc we ended up spending almost $400 for a 1 night stay when we already had a hotel in Cozumel!!! Very bad or horrible experience for sure !!

    Tamara, 1 night family trip, Jan 16, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Positives: The property is clean and beautiful. Service was excellent. The negatives: On the second day of our stay some of my family members got food poisoning, they were throwing up and had diarrhea. Also it was disappointing that the night club was closed some of the nights.

    Gladys, 4 night family trip, Jan 14, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place excellent service nice people

    Christopher Marc, 5 night family trip, Jan 14, 2022

    Verified Orbitz guest review

  • 8.0.Very Good

    Liked the amenities, swim up room, friendly staff, activities, sit down restaurants . Fuel was always crowded happy that I don’t drink coffee.Wish Shores would have been open for breakfast also wish there had been a sit down option for breakfast.

    Juliann, 6 night family trip, Jan 2, 2022

    Verified Expedia guest review

See all 380 reviews