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1 room, 2 adults

Shangri-la Hotel Surabaya, Surabaya

5-star5 stars
JL. May. Jend. Sungkono 120SurabayaEast Java60256Indonesia

Luxury hotel in Surabaya with 5 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Fantastic service
Delicious food
Tasty breakfast
Great room
73See all 73 reviews
From 782 reviewsTripAdvisor Traveller Rating

Shangri-la Hotel Surabaya, Surabaya

from $67
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Horizon Club Deluxe 1 King
  • Deluxe Room, 2 Twin Beds
  • Horizon Club Executive 1 King
  • Executive Suite
  • Horizon Club, Deluxe Room, 2 Twin Beds

What’s around Shangri-la Hotel Surabaya, Surabaya


  • Ciputra World Mall - 7 min walk
  • Surabaya Town Square - 24 min walk
  • Surabaya Zoo - 36 min walk
  • Mpu Tantular Museum - 36 min walk
  • Royal Plaza Surabaya - 2.5 mi / 4 km
  • Sharp Bamboo Monument - 3 mi / 4.8 km
  • Supermall Pakuwon Indah (SPI) - 3 mi / 4.9 km
  • Joko Dolog Statue - 3.6 mi / 5.8 km

Getting around

  • Surabaya (SUB-Juanda) - 39 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Surabaya Gubeng Station - 21 min drive
  • Free self parking
  • Valet parking (surcharge)
  • Limited parking
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 368 rooms
  • This hotel is arranged over 17 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No cribs (infant beds)

  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking (limited)

  • Valet parking *


  • Free area shuttle
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Outdoor tennis courts -
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Nightclub
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • In-room accessibility
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.


JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Shangri-la Hotel Surabaya, Surabaya’s small print

Also known as

  • Hotel Shangri-la Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Valet parking costs USD 5 per day

Rollaway beds are available for USD 61.00 per night

Buffet breakfast is offered for an extra charge of USD 22 for adults and USD 11 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 46 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.8 From 73 reviews

Shangri-la Hotel Surabaya, Surabaya
Great hotel and now they have redone the rooms (I think I liked the old style a little more but it was getting tired). Great food! Top notch service.
Thatcher, us2 night trip
Shangri-la Hotel Surabaya, Surabaya
Very Good8.0
Overall the stay was good and I will continue to stay. The closet door in my room would not shut all the way which left the light on all night in my room. Other than that, it was a pleasant experience.
A Traveler, us3 night trip
Shangri-la Hotel Surabaya, Surabaya
Great layover
Stayed one night for escaping Bali Volcano, hotel was perfect for this!
Nils, us1 night business trip
Shangri-la Hotel Surabaya, Surabaya
recommended accommodation
great place, but must walk to shopping mall
malvin lim, us1 night trip
Shangri-la Hotel Surabaya, Surabaya
Great hotel, one of my favorites. It is getting a little tired but is very clean, service is great and so are the restaurants.
A Traveler, us2 night business trip

See all reviews

Shangri-la Hotel Surabaya, Surabaya

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