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Hotel Fenix Gran Meliá - The Leading Hotels of the World

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Premium bedding, down comforters, minibar, in-room safe
Terrace/patio
Exterior
Premium bedding, down comforters, minibar, in-room safe
Executive lounge

Overview of Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury hotel with spa, near U.S. Embassy
9.2 out of 10 Superb
9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is $321
Price available on 6/23/2023
Map
Hermosilla 2, Madrid, Madrid, 28001
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • 6 meeting rooms
  • Airport shuttle
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Salamanca
  • Puerta de Alcalá - 11 min walk
  • Gran Via Street - 15 min walk
  • Prado Museum - 18 min walk
  • WiZink Center - 19 min walk
  • Puerta del Sol - 21 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 27 min walk
  • Plaza Mayor - 28 min walk
  • El Retiro Park - 29 min walk
  • Royal Palace of Madrid - 33 min walk
  • Santiago Bernabéu Stadium - 36 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive
  • Calanas Station - 4 min drive
  • Madrid Recoletos Station - 5 min walk
  • Nuevos Ministerios Station - 29 min walk
  • Colon Station - 4 min walk
  • Serrano Station - 5 min walk
  • Velazquez Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Habanera - 4 min walk
  • Ten Con Ten - 3 min walk
  • Le Pain Quotidien - 2 min walk
  • Platea Madrid - 1 min walk
  • Starbucks - 4 min walk
Map

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Putting you just a 5-minute drive from Gran Via Street and Santiago Bernabéu Stadium, Hotel Fenix Gran Meliá - The Leading Hotels of the World offers an airport shuttle (available 24 hours) for EUR 105 per vehicle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body treatments. Other highlights at this luxurious hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers say great things about the helpful staff and bar. The property is just a short walk to public transportation: Colon Station is 4 minutes and Serrano Station is 5 minutes.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Measures to reduce infection (Spain)
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 203 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 35.00 per day)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1953
  • Safe-deposit box at front desk
  • Terrace
  • Communal living room
  • Health club
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Accessible airport shuttle

Room amenities

Be entertained

  • DVD player
  • 37-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.

Dining

Fenix Cocktail Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 per person
  • Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

  • Self parking costs EUR 35.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Measures to reduce infection (Spain) and Stay Safe with Meliá (Meliá).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?
Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
As of Jun 8, 2023, prices found for a 1-night stay for 2 adults at Hotel Fenix Gran Meliá - The Leading Hotels of the World on Jun 23, 2023 start from $321, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes. Self parking costs EUR 35.00 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.
What are the check-in and check-out times at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
No, this hotel doesn't have a casino, but Casino de Madrid (19-min walk) and Casino Gran Via (19-min walk) are both nearby.
What is there to do at Hotel Fenix Gran Meliá - The Leading Hotels of the World and nearby?
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a spa and a health club.
Are there restaurants at or near Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes, there's an onsite restaurant that offers alfresco dining and Mediterranean cuisine.
Does Hotel Fenix Gran Meliá - The Leading Hotels of the World have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Fenix Gran Meliá - The Leading Hotels of the World like?
Hotel Fenix Gran Meliá - The Leading Hotels of the World is a short 4-minute walk from Colon Station and 15 minutes' walk from Gran Via Street. Travelers say that the hotel is in a great location.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Very attentive staff. Valet parking! Friendly check in. Beautiful property. Nice bar area. Close walking to many things. No coffee in room. Only option for breakfast was buffet.
Jennifer, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

El hotel es muy cómodo, tiene una decoración clásica espectacular y el servicio es excelente.
Armando, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Frederic, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Siempre disfruto mi estadia en el Fenix Melia
Verified Expedia guest review

8/10 Very Good

Verified Expedia guest review

10/10 Exceptional

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!
Verified Expedia guest review

10/10 Exceptional

We have been going for the past 30 years the best
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Robin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alberto, 11-night trip
Verified Expedia guest review