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1 room, 2 adults

Gran Melia Fénix - The Leading Hotels of the World, Madrid

5-star5 stars
Hermosilla 2, Madrid, Madrid, 28001, Spain

Luxury hotel with restaurant, near Paseo del Prado
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here
From 2,623 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Good internet service
Delicious food

Gran Melia Fénix - The Leading Hotels of the World, Madrid

from $182
  • Classic Room
  • Premium
  • Room
  • One Bedroom Suite Red Level Lounge Access
  • Gran Premium with Jacuzzi Red Level Lounge Access
  • Suite
  • Supreme
  • Junior Suite Red Level Lounge Access
  • Deluxe Junior Suite Red Level Lounge Access
  • Presidential Penthouse Suite Red Level Lounge Access
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 2 Children)
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 1 Child)
  • Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)
  • Suite, 2 Bedrooms
  • Family Room
  • Family Room
  • Penthouse (Suite Red Level Lounge Access 4Adults)
  • Penthouse (2 Adults + 2 Children)
  • Penthouse (3 Adults + 1 Child)
  • Suite
  • One Bedroom Master Suite Red Level (2Adults & 1Kid)
  • Presidential Penthouse (Suite Red Level Lounge Access 4Adults)
  • Presidential Penthouse (Suite Red Level Lounge Access 2Adults & 2Kids)
  • Presidential Penthouse (Suite Red Level Lounge Access 3Adults & 1Kid)
  • Premium Room (3 Adults)
  • Premium Room (2 Adults + 1 Child)
  • Deluxe Room (Level 3 Adults)
  • Deluxe Room (Red Level 2 Adults + 1 child)
  • Suite, 2 Bedrooms (Red Level (5 Adults ))
  • Suite, 2 Bedrooms (Red Level 4 Adults + 1 Child)
  • Presidential Suite (Red Level penthouse 2 Adults+1Child)
  • Penthouse (2 Adults + 1 Child)

What’s around Gran Melia Fénix - The Leading Hotels of the World, Madrid


  • In Salamanca
  • Paseo del Prado - 11 min walk
  • El Retiro Park - 12 min walk
  • Gran Via Street - 15 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Prado Museum - 19 min walk
  • Puerta del Sol - 22 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 27 min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 17 min drive
  • Madrid Recoletos Station - 5 min walk
  • Nuevos Ministerios Station - 29 min walk
  • Madrid Atocha Station - 29 min walk
  • Colon Station - 4 min walk
  • Serrano Station - 5 min walk
  • Velazquez Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 7 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Self parking *


  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Spa treatment room(s)
  • Health club
Working away
  • 24-hour business center
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1953
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Restaurant Caray - Onsite restaurant.

DRY Martini - Onsite cocktail bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.

Gran Melia Fénix - The Leading Hotels of the World, Madrid’s small print

Also known as

  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fenix Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Madrid


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs EUR 35.00 per day

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 424 reviews

Good 6.0
Not a standard 5 star hotel.
Rug was ripped and toilet flush against one side of wall with only 3-4 inches away from the wall. For a room with a queen size bed it should have a double single(pictures available)
Belarmino A., usBusiness trip
Exceptional 10.0
Superb and Centric stay in Madrid
It’s an excellent choice to stay, since is very quite, but at same time very centric, just of Castellana and in Between Serrano St.Good service, and has top Martinis Bar in Madrid
rosendo, us3 night trip with friends
Exceptional 10.0
Beautiful hotel, food was extremely over priced!
The hotel is beautiful, the location is excellent, the service was great. The food in the restaurant in the lobby was very good, but extremely overpriced. It is my fault for not really looking at the prices ahead of time. We were charged 25€ for 4 waters, and I was able to buy the exact same water in the exact same size bottle the next day in the corner market for 1€ each (the hotel charged 6.25€ each). That was very disappointing. We also ordered room service one night, 3 orders of pasta and 1 salad and the charge was 115€. It was crazy for what we ordered.
Naomi, us3 night trip with friends
Exceptional 10.0
Absolutely amazing. We were on the red level. Well worth extra cost.
us3 night romance trip
Exceptional 10.0
Great Stay in Madrid
Excellent stay in Madrid over the holidays. Service great as always. Staff is wonderful and always goes the extra mile with a smile. Comfortable beds, clean and great breakfast in the morning.
Aaron, us1 night trip

Gran Melia Fénix - The Leading Hotels of the World, Madrid

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