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Gran Melia Fenix, Madrid

5 stars
Hermosilla 2MadridMadrid28001Spain, ‏800-491-6126
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Outstanding4.6 / 5
WiFi
Good internet service
Location
Great location
Service
Fantastic service
Comfort
Uncomfortable
352See all 352 Hotels.com reviews
From 1,731 reviewsTripAdvisor Traveller Rating

Gran Melia Fenix, Madrid

Hotel Info: 866-539-8117

from $195
  • Junior Suite Red Level
  • One Bedroom Suite Red Level
  • Premium
  • Gran Premium with Jacuzzi Red Level
  • Penthouse Suite Red Level
  • Standard Special Promo
  • Classic
  • Penthouse Suite Red Level
  • Supreme with views
  • Deluxe Red Level
  • Presidential Penthouse Suite Red Level
  • Deluxe Junior Suite Red Level
  • Deal of the day
  • Package Deal

At a glance

Key facts

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Gran Melia Fenix
  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fenix Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Optional extras

Self parking costs EUR 33 per day

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Spa treatment room(s)
  • Health club
Working away
  • 24-hour business center
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1953
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurant Caray - Onsite restaurant.

DRY Martini - Onsite cocktail bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.

Gran Melia Fenix, Madrid’s small print

Also known as

  • Gran Melia Fenix
  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fenix Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Optional extras

Self parking costs EUR 33 per day

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 352 reviews

Gran Melia Fenix, Madrid
Outstanding5.0 / 5
Beautiful Madrid Hotel
My husband and I had stayed here before and when we returned to Madrid for a quick overnight stop with our young adult children we knew just the right place to stay. The hotel is beautiful and the service is impeccable. Breakfast is lavish and delicious. The location is terrific - a few minutes from El Prado in one direction, and Plaza Mayor in another. There's a metro stop on the corner and a bus stop in front of the hotel. Lovely hotel, really good value.
1 night family trip
Gran Melia Fenix, Madrid
Outstanding5.0 / 5
The best luxury hotel in Madrid!!
Everything in this hotel denotes elegance and wonderful taste: impecable service, marble floors, brand new carpets, magnificent breakfast and central location in the Serrano ave- the best shopping area!! I highly recommend this oasis in the middle of warm Madrid!
2 night romance trip
Gran Melia Fenix, Madrid
Good3.0 / 5
Cramped bathroom within a small bedroom !
If you want to feel cramped in a bathroom, this is the place to go.The shower is so narrow that my wife fell on the bathtub and got bruced really bad,not to mention the ¨WC¨ wich was so streched that in order to sit you have to do magic not to hit the paper toilet holder.
1 night romance trip
Gran Melia Fenix, Madrid
Outstanding5.0 / 5
great hotel to stay in madrid
very nice hotel staff very friendly
3 night romance trip
Gran Melia Fenix, Madrid
Outstanding5.0 / 5
Overwhelming hotel Perfume/ shady taxi drivers
As advertised this property met the 4 star qualifications, friendly staff and clean rooms. We were a group of 10 and we all agree it was a 4 star property. Only complaint of the hotel is their overuse of perfume. If you have allergies, I wouldnt stay here. The perfume is overwhelming in all areas of the hotel including your room. I believe the maids are encouraged to spray this product constantly as well. Please be careful with shady taxi drivers. We all have GPS on our smart phones and we had 2 instances where our taxi driver did 4 right turns, 4 circles, giving him money to charge. It was embarrassing when we called him out on it with our smart phones following on google map GPS to our destination. Shady... Use metro when possible as UBER vehicles are scarce here.
5 night family trip

See all reviews

Gran Melia Fenix, Madrid

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