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Hyatt Regency Mexico City

Photo gallery for Hyatt Regency Mexico City

Indoor pool
Indoor pool
Indoor pool
Room service – dining
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hyatt Regency Mexico City

Hyatt Regency Mexico City

5.0 star property
Luxury aparthotel with 3 restaurants, near Paseo de la Reforma

9.2/10 Superb

1,137 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €209
Price available on 11/02/2023
Map
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City, 11560

Room options

About this area

What's nearby

  • In Polanco
  • Paseo de la Reforma - 1 min walk
  • Auditorio Nacional - 6 min walk
  • The Angel of Independence Monument - 35 min walk
  • Parque Zoologico de Chapultepec - 7 min drive
  • Chapultepec Park - 7 min drive
  • National Museum of Anthropology - 10 min drive
  • Soumaya Museum - 14 min drive
  • U.S. Embassy - 18 min drive
  • Monument to the Revolution - 22 min drive
  • Alameda Central - 24 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 48 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 67 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 69 min drive
  • Mexico City Buenavista Station - 8 min drive
  • Mexico City Fortuna Station - 10 min drive
  • Tlalnepantla de Baz Station - 17 min drive
  • Auditorio Station - 4 min walk
  • Polanco Station - 11 min walk
  • Constituyentes Station - 25 min walk

Restaurants

  • Porchetta - 4 min walk
  • Cantina Karisma - 4 min walk
  • Au Pied de Cochon - 4 min walk
  • Alfredo di Roma - 4 min walk
  • Nexo wine bistrot - 5 min walk

About this property

Hyatt Regency Mexico City

At Hyatt Regency Mexico City, you'll be within a 15-minute drive of Paseo de la Reforma and The Angel of Independence Monument. Guests can indulge in Swedish massages, facials or body scrubs, and RULFO, one of 3 restaurants, serves Latin American cuisine and is open for breakfast, lunch and dinner. An indoor pool and a bar/lounge are other highlights, and apartments offer nice touches such as dressing gowns, slippers and Select Comfort beds with Egyptian cotton sheets. The pool and helpful staff get great marks from fellow travellers. Public transportation is only a short walk: Auditorio Station is 4 minutes and Polanco Station is 11 minutes.

Languages

English, French, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 44 lb per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Facials
  • Body scrubs
  • Swedish massages
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Valet parking on site (USD 7.3 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service
  • On-site car hire

Family friendly

  • Childcare in room (surcharge)

Restaurants on site

  • RULFO
  • YOSHIMI
  • TEPPAN GRILL
  • AMADO

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 30 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Minibar
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort bed
  • Bed sheets provided
  • Egyptian cotton sheets

Bathrooms

  • Free toiletries
  • Towels provided
  • Hairdryer
  • Dressing gowns
  • Slippers

Entertainment

  • Smart TV with cable service
  • Video game console
  • Pay films

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Conference centre

Climate control

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 35 per pet per night
  • 2 per room (up to 44 lb per pet)
  • Welcoming cats and dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near a metro station
  • In the business district
  • In the shopping district
  • In the entertainment district

Things to do

  • 24-hour fitness centre
  • 3 outdoor tennis courts
  • Aerobics classes on site
  • Tennis on site
  • Bike rentals nearby
  • Golf nearby

General

  • 755 rooms
  • 38 floors
  • 1 building
  • Built in 1987

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include Swedish massages, facials, body scrubs and body treatments.

Dining

RULFO – This restaurant specialises in Latin American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
YOSHIMI – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
TEPPAN GRILL – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
AMADO – On-site coffee shop.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Parking

  • Valet parking costs USD 7.3 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

<p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Regency Mexico City Hotel
Hyatt Regency Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Aparthotel
Hyatt Regency Mexico City Mexico City
Hyatt Regency Mexico City Aparthotel Mexico City

Frequently asked questions

Does Hyatt Regency Mexico City offer free cancellation for a full refund?
Yes, Hyatt Regency Mexico City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Regency Mexico City?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at Hyatt Regency Mexico City on 11 February 2023 start from €209, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency Mexico City?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Regency Mexico City?
Yes, there's an indoor pool.
Are pets allowed at Hyatt Regency Mexico City?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 44 lb per pet. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Regency Mexico City?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Regency Mexico City?
You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-in and check-out are available.
What is there to do at Hyatt Regency Mexico City and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics . Enjoy a swim in the indoor pool or use the aparthotel's other amenities, which include a 24-hour fitness centre and a sauna. Hyatt Regency Mexico City also has a garden.
Are there restaurants at or near Hyatt Regency Mexico City?
Yes, there are 3 on-site restaurants, featuring Latin American cuisine and garden views. Nearby restaurants include Porchetta (4-min walk), Cantina Karisma (4-min walk) and Au Pied de Cochon (4-min walk).
What's the area around Hyatt Regency Mexico City like?
Hyatt Regency Mexico City is a short 4-minute walk from Auditorio Station and 4 minutes' walk from Parque Zoologico de Chapultepec. Travellers say that the local area is very safe perfect for sightseeing.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.3/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

8/10 Very good

Good quality service, well located.
Staying at the Hyatt is a guarantee of high-quality service. At least you expect that from a 5-star hotel. Unfortunately, some details took one star away. The food from the Room service was cold. The temperature in the room was nearly frozen, and when I couldn't adjust it by myself, I called for help, but it never came. Other than that little aggro, the staff was friendly & attentive, and the room was nice. I will definitely give the hotel another opportunity in the near future.
Gabriela, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding Stay
Everything about our stay at the Hyatt was excellent. The location cannot be beat, just a few steps from Chapultepec Park and easy walking distance to shops and restaurants in Polanco. Our room was comfortable and everywhere in the hotel was impeccably clean. The staff in every area were very friendly and helpful. The concierge staff is an incredible resource, the best concierge service experience in any hotel we have ever used. Room prices very reasonable during the time of our stay (early January). Other amenities include restaurants, inviting bar/lounge, cafe/bakery/market, pool, sauna, spa and fitness room. Truly an impeccable experience.
Lauren, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Oksana, 5-night trip
Verified Hotels.com guest review

4/10 Fair

I would recommend booking elsewhere
The service at this hotel was poor and I would not stay again. We had a club room booked for 2nights. Room was spacious and had a nice view. The ‘complementary’ breakfast was poor and limited choices, they actually had much more variety in the lobby breakfast so the additional money for the club room felt like a waste. On the second day we had an early tour and asked for a packed breakfast. This was simply refused. Our coffee and shower products were also not replenished and they added a mini bar charge to our bill which we had not used. Overall one particular individual at the front desk was unhelpful and rude and service at breakfast club lounge was also poor and not attentive. The location of the hotel was no not great and we had to get Uber to get to the nice parts of the city.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was great! The room is very clean and the view is amazing.
Diego, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is clean, the staff are very cortteous and the area,polanco, is very conducive.
Verified Orbitz guest review

10/10 Exceptional

Love this hotel! Beautiful location great customer service
Verified Expedia guest review

10/10 Exceptional

The hotel is in a very safe that makes navigating the City safe and complete.
Verified Expedia guest review