Pullman Jakarta Indonesia

Very clean and nice hotel in the heart center of Jakarta.

Rooms were narrow, swimming pool was very good and gym also spa. Lobby nice to take a rest there.

This trip was a total disaster. I ordered a bottle of champagne and when i ordered a second one at the room service I had the answer no more Champaign. I asked an other brand, same answer. Finally after talking to the night duty manager I got another bottle after one hour. . Not cold The next day when I wanted to settle my bill the cashier said it’s only this and this. No trace of The Champaign. I replied are you sure? Yes was the answer. I was thinking maybe it was a compensation for the what happened the night before. So I left the hotel, my girlfriend stayed another night. When she wanted to check out they gave her the bill of the Champaign. She had a very important appointment. They refused to let her go insisting how are we gonna to pay the bill. I had to call the hotel manager for 32’ international call from Europe at 1.5 euros per min. She was not even surprised of what happened. Her priority was just to get the bill paid. Which I don’t mind. But how can you charge the room 36 hours after and put customer in a delicate situation like this. Specially when I paid the bill and asked if everything was correct. Also the night before my girlfriend ordered around midnight room service. Pullman burger and they didn’t have avocado. At the end she was waiting for 2 hours and nothing got delivered. It’s the worst service I ever had in my entire life. Email has been sent to accord manager France. The una bar rooftop is also a lie. It’s only open for function.

Good size rooms, clean and tidy. Excellent and friendly service from staff. Great location close to everything. Ideal for business trips

My second time to stay at this property and I’m glad that it has maintained its high standards. Great yoga class although would be nice if the classes are daily instead of just every Monday. Breakfast buffet is top notch- a dizzying selection of various cuisines: Indonesian, continental, Japanese, Chinese.

Great service and location

The breakfast buffet, the brunch is very sumptuous. Staff is very helpful and attentive. Rooms are small, nice outdoor pool. Location is across from a large shopping mall with food court.

really good location amazing breakfast friendly staff

While it doesn't look like much from the outside, the Pullman Jakarta is lovely once your inside. Always a delightful stay, this is my go-to hotel when I'm in Indonesia (my 4th time at this location). I appreciated all the ways in which the staff make me feel welcome and comfortable. Very happy with the room and amenities.

This hotel exceeded my expectations. Made me feel at home. Excellent location.