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Crowne Plaza Hotel Dallas Downtown, Dallas

3.5 stars
1015 Elm StDallasTX75202United States of America, 800-491-6126
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Good3.5 / 5
Location
Great location
Service
Fantastic service
Bar
Standard bar
Cleanliness
Quite clean
2157See all 2,157 Hotels.com reviews
From 1,149 reviewsTripAdvisor Traveller Rating

Crowne Plaza Hotel Dallas Downtown, Dallas

Hotel Info: 866-539-8117

from $76
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, Multiple Beds, Non Smoking, View
  • Standard Room
  • One King Bed, Non-Smoking, Roll In Shower
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)
  • Room, 1 Queen Bed, Accessible, Bathtub
  • King Suite Nonsmoking
  • One King Bed Non-Smoking Accessible
  • Club Room, Multiple Beds
  • Club Room, 1 King Bed
  • Room, View

At a glance

Key facts

Hotel size

  • This hotel has 291 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 50 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 3.00 mi

  • Free shopping center shuttle

Other information

  • Smoke-free property

Also known as

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 50.00 per night

Pet deposit: USD 40 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

Self parking costs USD 16.00 per night with in/out privileges

Valet parking costs USD 30 per night with in/out privileges

Rollaway beds are available for an additional charge

Breakfast costs between USD 6 and USD 15 per person (approximately)

Pets are allowed for an extra charge of USD 40.00 per pet, per day

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Nightclub
Working away
  • 24-hour business center
  • Number of meeting rooms - 22
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 27444
  • Conference space size (meters) - 2550
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping

Special features

Dining

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Crowne Plaza Hotel Dallas Downtown, Dallas’s small print

Also known as

  • Crowne Plaza Dallas Downtown
  • Crowne Plaza Hotel Dallas Downtown

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 50.00 per night

Pet deposit: USD 40 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

Self parking costs USD 16.00 per night with in/out privileges

Valet parking costs USD 30 per night with in/out privileges

Rollaway beds are available for an additional charge

Breakfast costs between USD 6 and USD 15 per person (approximately)

Pets are allowed for an extra charge of USD 40.00 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 2157 reviews

Crowne Plaza Hotel Dallas Downtown, Dallas
Outstanding5.0 / 5
Quiet. Restful.
2 night family trip
Crowne Plaza Hotel Dallas Downtown, Dallas
Excellent4.0 / 5
Dallas work trip
Stayed for a quick work trip. Hotel was in a great spot for business and service was great.
1 night business trip
Crowne Plaza Hotel Dallas Downtown, Dallas
Good3.0 / 5
Had some problems
Had a lot of trouble with the room and had to be switched to another room which also had troubles but decided it was not worth the grief of changing rooms again, Had someone from housekeeping walk in on my fiance and I while we were getting dressed which was very awkward, she did not realize they had switched us to another room and said she was not notified that the room was now occupied, Car parking was very tight and we got a door ding from someone and no note (not the hotels fault) Bed cover on bed looked dirty and we took it off and put it in corner. People at the pool were very loud until 12:30 am.
3 night romance trip
Crowne Plaza Hotel Dallas Downtown, Dallas
Outstanding5.0 / 5
The room was so clean and the view was so perfect in downtown. Mattress was so comfortable
1 night romance trip
Crowne Plaza Hotel Dallas Downtown, Dallas
Poor1.0 / 5
Worst experience ever!!
I wish I could give no stars. Please listen to the bad reviews.My wife and I trusted the Hotels.com reviews and that was a mistake.Once we made it to our floor (12th) the stench hit us like a ton of bricks, mixture of sweat,gym locker room and paint.The ceilings were super low (my head was about 3-4 inches from the ceiling and I'm only 6'3"). We enter our room and the smell is even worse (musty armpit with a side of mold) Absolutely ridiculous. Disgusting. Gross. Oh and it gets better, had to switch rooms because our bathroom had a leak and there was water coming from the toilet all over the floor. I called the front desk and housekeeping SEVERAL times, no answer. Had to go down to the lobby and there was a lady who was as pleasant as a cactus. She did switch us to a different room.The second room smelled better but still looked dated and a bit dingy. The bathroom plumbing is in dire need of repairs. The tub does not drain properly (I turned on the spout to let the water heat up and it filled to half). We had to hold down the toilet handle for it to fully flush otherwise the bowl filled up with water but wouldn't flush all the way. The water pressure of the shower head is very low and once the toilet tank filled with water, the shower water scalded my back. The bed was extremely uncomfortable and the toilet/bath (couldn't figure out which) made a whistling noise every hour or so that kept me up throughout the night. Oh and there were stains on the bed too. DON'T STAY HERE!!!
2 night family trip

See all reviews

Crowne Plaza Hotel Dallas Downtown, Dallas

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